Delta CX Live Streamed Podcasts

Delta CX Live Streamed Podcasts

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Delta CX Live Streamed Podcasts episodes

  • Ep 97: Delta CX Apprenticeship Program Model
    I've been running a secret apprenticeship program and I'm sharing how I did it. Learn all about what I suggest for a program for CX or UX apprentices at your corporation or agency. Set this up at your company right freaking now!
     
    Watch on YouTube: https://youtu.be/qLpDNSGGhD0
    1 hr 5 min
  • Ep 93: UX and CRO
    Come learn about UX and Conversion Rate Optimization with special guest, friend of the show, and birthday girl Shannon Kelly! Sorry about all the blips... we had some internet issues during the live show. I've edited a total crash out, but parts are still blippy.
     
    Watch on YouTube: https://youtu.be/VzLLYzblLP0
    59 min
  • Ep 91: Bizarre 2021 CX/UX Predictions
    Join guests Stéphanie Walter and Ben Smithwell for a snarky look at 2021 CX and UX predictions.
     
    This is marked explicit due to swear words and sexual innuendo.
     
    Watch on YouTube: https://youtu.be/2C1y0z2Bvvc
    1 hr 1 min
  • Ep 090: Strategies to Reinvent the Customer Experience
    This is my new 25-min conf presentation. CX/UX Strategies to Reinvent the Customer Experience
    In an era of faster, faster, faster, our workplaces are sacrificing product, service, and experience quality to “just ship it” or call it “done.” We fired the R&D department so we could follow models that guess, cut corners, and skimp on important tasks. We quote Steve Jobs and Walt Disney, but then emulate startups, who fail roughly 90% of the time.
    We know it’s time for a CX reinvention because it’s hard for us to think of a website, app, or system that really wows us; it solves our problems, it helps us accomplish tasks efficiently, and we didn’t need help learning or using it. Why are we getting it wrong more often than we get it right? Customers notice when we get it wrong. Our competitors, investors, shareholders, the press, bloggers, and social media also notice. 
    Great customer experiences require a business transformation into an organization focused on the level of quality that understands, meets, and exceeds customers’ expectations, needs, and tasks. Learn the 5 key strategies we will need to shift (and how) to be more customer-centric and guarantee high quality products, services, and experiences.
     
    Marked explicit because a live question used the word s**t.
     
    Watch on YouTube: https://youtu.be/f7XLlGulStU
    48 min

About Delta CX Live Streamed Podcasts

From the publisher's feed

Welcome to the Delta CX Podcast, produced by Debbie Levitt. Here we do completely live, unedited podcasts on various topics related to CX, UX, customer experience, user experience, usability, industry careers, industry evils, and what we need to change to improve customer satisfaction, our jobs, our teams, our projects, our processes, departments, and companies. Let's create change!