Delta CX Live Streamed Podcasts

Join guest Stephanie Walter to learn about working in Enterprise UX!

 

Watch on YouTube: https://youtu.be/cvwI-SSXTjY

Part 2... Episode 115 was part 1... https://youtu.be/u6pGxpU133w These are my new slides on understanding Agile and Lean, how we can use those principles, how we can speak the business' language, and get that seat at the table. Pop the popcorn!

Watch on YouTube: https://youtu.be/ZVddRkPt4ak

Chapters:0:00 Introduction01:54 Understanding Lean and Agile (slides on Lean)13:13 Agile, In General27:10 "Big Design Up Front"38:23 SAFe Agile Is Quite Possibly The Worst45:22 Making CX and UX More "Agile" and "Lean"1:12:48 Additional Advice1:25:53 Warning: You're Gonna Need Resilience1:34:54 Transforming Companies Toward Customer-Centricity1:35:08 Speaking The Business' Language1:47:39 Time Estimation1:55:37 CX and Customer-Centricity02:09:26 Where Do We Start?2:18:06 Maturity Is Customer-Centricity

This is part 1 of a 2-part presentation, "Transforming Towards Customer-Centricity." Part 2 next Wednesday will be about what Agile and Lean really are (might not be what you think), and how we can use those principles in our strategies, planning, and work.

Chapters:0:00 Theme Song and Intro02:15 We're In Trouble07:10 Aspirologies™:The Newest Forms of Evangelism21:43 Lean UX Is Neither Lean Nor UX51:37 “Democratize,” “Decentralize,” Retrofit, and “Upskill”1:14:49 Aspirologies: Costs and Budgets1:23:57 What To Do Instead of Aspirologies1:34:15 Delta CX Ideation Workshop1:43:37 Delta CX Risk Mitigation Workshop

 

Watch on YouTube: https://youtu.be/u6pGxpU133w

Marked explicit for a few swear words.

Join Daniel Engelberg as he gives his advice for juniors and advanced practitioners when it comes to getting access to real users for your research and testing.

Watch on YouTube: https://youtu.be/fiFSoqIcZJ8

We did a live panel discussion on the Google UX Design curriculum and program. Joining me are three people who each took most of it. Shaleen Sachdeva, Madalina Galie, and Geoffrey Crofte. Spoiler: way more cons than pros.

Madalina's Medium article: https://madalinagalie.medium.com/is-this-the-peak-of-flawed-online-ux-certification-programs-cb5e5ad66acb

Watch on YouTube: https://youtu.be/oCwl_IyjhTc

My new Medium article about how we have to start undoing what's been undoing our industry. I'll take live questions and comments as I go. https://deltacxdebbie.medium.com/ux-and-evangelism-undoing-whats-undoing-ux-8eecfb3a3b6f

Watch on YouTube: https://youtu.be/FrhwwFiY3Kw

My new Medium article, and taking live questions, comments, and disagreements. https://medium.com/delta-cx/2-year-prediction-for-cx-ux-professions-b6e85baef936

 

Watch on YouTube: https://youtu.be/TgeaGVRNG7c

Today's the day I look at educational curricula and tell you if any of these look good. I have a long list people have been sending in for weeks!

I started with a slide about how you can determine if any course is a good one. Then I gave a disclaimer about how I was going to assess programs. Then we looked at over 20 programs.

 

Watch on YouTube: https://youtu.be/wqU8AUNu7MQ

This is my 2021 conference presentation for non-CX/UX audiences. Learn how we can push for greater customer-centricity and therefore CX/UX maturity at our workplaces.

Sorry for the early technical difficulty. It gets cooking around 3 min 20 sec in.

 

Watch on YouTube: https://youtu.be/WFkXPFWbQ9k

Join Ben Smithwell for a smart and snarky look at the endless definitions and uses of design thinking.

I got so excited by the premiere of my new theme song that I forgot to say HI I'm Debbie from Delta CX. We're a full service CX and UX agency. :)

This is marked explicit since we did use some swear words.

 

Watch on YouTube: https://youtu.be/ltkhvScFXn0