In our frustrating and never-ending quest to explain what I-O psychology is, we could always say, at least, "No, we don't do counseling." Today's guest is taking that away from us, too. Cynthia DeVita-Cochrane joins us from the frontier of I-O psychology as she shares her experience as a business resiliency counselor. Along the way, we learn why mediators don't have mantras, how consultants are responding to the pandemic, why entrepreneurs can't count on Google for good business advice, and the best-kept secret in small business.