We talk to an all-around design leader, Marilia Moita. She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. This episode was recorded when Marilia was still working with TalkDesk, and since then, she has moved to MalwareBytes as the Director of Research and Insights.
The listeners can learn about:
Customer experience and how we can enforce a customer centric culture within an organisation.
Leadership and Women in Tech.- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Links related to the podcast:
https://medium.com/@marilia.moita
Invisible Women: Data Bias in a World Designed for Men by Caroline Criado Pérez
Radical Candor: Be a Kickass Boss Without Losing Your Humanity by Kim Malone Scott
Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica Dhawan
Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value by Teresa Torres- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
You can also listen to this podcast on Spotify and Apple Podcasts -
https://podcasters.spotify.com/pod/show/ux-studio
https://apple.co/3EAxU88- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Design Aloud is a podcast hosted by UXStudio, a design agency based in Budapest. Through this podcast, our goal is to spotlight UX and other disciplines that emphasise people and their needs in the realm of design.
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