Design To Be Conversation

Greg Bennett is a Conversation Design Principal at Salesforce, leading the company’s first dedicated Conversation Design practice since its inception. As a linguist, Greg focuses his work on empowering designers to create conversational experiences that feel natural and helpful, build user trust, and meet customer expectations.  We dive into the art and science of conversation design and how to apply it to human interaction, how conversations build trust with teammates, we break down different conversational styles and how they apply to your design process, and how mindfulness approaches can improve conversation.

Yuan Wang is a leadership coach for creative professionals, an adjunct professor at California College of Arts, and a design mentor with ADPlist.org. For the past ten years, she’s led design at Airbnb, Twitter, and Mozilla. We dive into her career journey, how to be a great mentor and how to bring mentorship into your organization, the difference between mentorship and sponsorship, the qualities of a great mentee, core mindsets for designers to invest in, imposter syndrome, her path to resilience and greater wisdom, and much more. 

Dennis Lenard is the CEO at Creative Navy and a digital product architect. He comes from a cognitive science background and has helped to shape and launch more than 150 digital products in industries such as healthcare, embedded interfaces, and enterprise.

We dive into the ideals of the theory of mind, the importance of regulation of emotion, the distinction between the what and why with emotions,  as well as what to look for when evaluating a designer’s EQ during the hiring process, and much more. 

Lara Mendonça is a Brazilian design leader. She's the Head of Product Design at Bumble in London, where she's growing a diverse team of product and content designers, developing a new creative vision, maturing design operations, and evolving a product loved by millions.

In this episode, we dive into her learnings from working at a dating company, how to manage relationship conflict, how to build trusting relationships, having accountability for design decisions, the importance of psychological safety, and much more. 

David Hoang is a design leader, educator, and startup advisor. He’s currently the Director of Design at Webflow and User Experience Design Instructor at General Assembly. He loves curiosity that leads to action and invention. David hails from the Pacific Northwest and currently resides in Santa Monica, California. 

In this episode, you’ll learn the ins and outs of self-awareness, perfectionism, professional development, and what techniques you can start to implement to become a more self-aware designer.