Vice President of Care Coordination at Corewell Health West, Tricia Baird, MD, sits down with Nordic Head of Thought Leadership Jerome Pagani, PhD, and Chief Medical Officer Craig Joseph, MD, to share her perspective and ethos on whole-person design. They also discuss the importance of incorporating empathy into hiring practices and how creating a better health experience is a moral imperative.

Show Notes:

[00:00] Intros

[01:35] Dr. Baird’s Background

[06:37] Whole-person design

[10:18] LACE+ Scores and reducing hospital readmissions

[14:52] Keeping the work timely, targeted, and actionable

[19:19] Hiring for empathy and training for clinical skills

[28:02] Adapting value-based care models to fee-for-service

[29:50] Pairing clinical care with behavioral health

[34:08] Designing a better health experience as a matter of morality

[40:49] Things so well designed, they bring Dr. Baird joy

For a full transcript, click here.

Nordic Head of Thought Leadership Jerome Pagani, PhD, sits down with cloud solution experts from both Nordic and Amazon Web Services (AWS). From Nordic, Digital Health Cloud Practice Lead Saran Sonaisamy and Principal Architect Brijeet Akula; from AWS, EHR Leader Mike Hegyi and Global Epic Leader Matt Dinger. They chat about cloud infrastructure, the benefits of moving the EHR to the cloud, and the key points any healthcare system should consider when transitioning its IT infrastructure to a cloud-based platform.

Show notes:

[00:00] Intros

[01:35] Benefits of moving the EHR to the cloud

[05:43] Current advancements in cloud-based EHR capabilities

[11:30] Integration of data from different sources

[15:35] Matt’s personal healthcare journey

[17:55] Real-world use cases for cloud-based EHRs

[25:02] Financial opportunities with the cloud

[28:46] The rapid uptake of cloud adoption

[31:38] Concrete first steps in a cloud journey

[35:01] Outros

For a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, chat with UCHealth CMIO CT Lin, MD, Director of Communications and Patient Initiatives at OpenNotes Liz Salmi, and postdoctoral research fellow at the Vanderbilt Clinical Informatics Center Bryan Steitz, PhD. They discuss their recent study regarding patient attitudes and perspectives related to immediate viewing of test results via the online patient portal. Stay tuned for a special musical performance from one of our guests. This conversation was recorded live at the 2023 Nordic Summer Social in Madison, WI.

Show Notes:

[00:00] Intros

[07:54] The effect of the 21st Century Cures Act on medical transparency

[12:47] If patients want to see their results earlier

[14:36] The importance of speed of test result delivery

[16:20] How the open notes process is changing care

[20:10] If pre-counseling and patient anxiety are linked

[24:20] Patients and progress notes

[24:54] Liz’s personal journey in patient advocacy

[31:16] A special musical performance

[34:31] What well-designed things bring Liz, Bryan, and CT joy

For a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership, Jerome Pagani, PhD, chat with Matt Sakumoto, MD, a virtual primary care physician and a chief medical information officer at Sutter Health. They discuss advances in virtual and telehealth, and what the future of primary care looks like five to 10 years from now. They also touch on the growing prevalence of team-based care, the power of digital empathy, and building understanding between physicians and patients.

Show Notes:

[00:00] Intros

[01:06] Dr. Sakumoto’s background

[06:45] Digital empathy in healthcare

[08:01] The role of AI in the future of medicine

[13:21] Primary care informatics and the science behind implementation

[16:05] What primary care will look like in five to 10 years

[18:13] The importance of team-based care

[27:37] Embracing the inbox

[35:58] How health systems can compete with new micro-efficient services

[38:03] Things so well designed, they bring Dr. Sakumoto joy

For a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, chat with Karim Jessa, MD, chief medical information officer at SickKids, The Hospital for Sick Children. Dr. Jessa shares his perspective on the Canadian healthcare landscape, including how the healthcare industry differs from that of the U.S., the state of its IT, and how its physicians interact with the EHR. He also discusses clinician burnout in Canada, EHR adoption incentives, and his work collaborating with the Creative Destruction Lab.

Show Notes:

[00:00] Intros

[02:03] Dr. Jessa’s background

[04:42] How Canadian healthcare differs from U.S. healthcare

[09:03] The state of Canadian IT

[16:19] How Canadian physicians interact with the EHR

[25:58] Clinician burnout

[32:26] Working with the Creative Destruction Lab

[40:44] Things that are so well designed, they bring Dr. Jessa joy

For a full transcript, click here.

Dr. A Jay Holmgren, assistant professor in the Department of Medicine at UC San Francisco, and the Center for Clinical Informatics and Improvement Research, joins Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership. Dr. Holmgren has spent his career studying real-world use of EHR applications, trying to shorten the ‘digital use divide.’ In this podcast, Dr. Holmgren discusses how he gained access to a treasure trove of EHR activity log data and how he used those data to gain valuable insights into how clinicians use their software. Those insights help him narrow the productivity paradox and reclaim clinicians’ focus on patient care.

Show notes:

[00:00] Intros

[01:12] Dr. Holmgren’s background

[06:26] Dr. Holmgren’s business-minded approach to healthcare and policy

[09:50] U.S. versus non-U.S. use of EHRs

[17:34] How non-U.S. healthcare providers can think about maximizing the use of the EHR

[21:30] Barriers to surveillance reporting

[25:47] Researching mass data in EHRs

[31:19] Adversarial billing structures in U.S. healthcare

[38:38] Things so well designed they bring Dr. Holmgen joy

For a full transcript, click here.

Nordic’s Head of Thought Leadership Dr. Jerome Pagani sits down with Digital Health Practice Leader Kevin Erdal and Chief Medical Officer Dr. Craig Joseph. They discuss the recent strides in generative AI technology, the promises of it, and if the hype around it is warranted. They also discuss what it will mean for the future of healthcare, especially in light of the Big Squeeze, and next steps for health systems looking to leverage AI.

Show Notes:

[00:00] Intros

[01:27] Clinical thoughts on AI and current use cases

[07:44] Hopes and skepticisms around AI

[11:09] AI and the Big Squeeze

[17:15] Next steps for health systems leveraging AI

[22:25] The promise and potential of AI

For a full transcript, click here.

CEO of Jiva.ai Dr. Manish Patel sits down with Nordic Head of Thought Leadership Dr. Jerome Pagani and Chief Medical Officer Dr. Craig Joseph to talk about AI, the founding of Jiva.ai, and how AI can and will revolutionize the healthcare industry. They also discuss communicating complex ideas to the average user, making AI accessible and trustworthy to clinicians and other health professionals, and how AI can bridge the gaps in life sciences.

Show Notes:

[00:00] Intros

[01:34] Dr. Patel’s background

[04:19] Starting Jiva.ai

[06:23] Representing technical things to “normal” people

[10:30] Working with designers as a go between

[12:50] Reconciling the goals of the manager, the developer, the designer, and the user

[17:45] Canva vs. Photoshop

[20:44] Designing for different levels of the same system

[23:19] How AI models will be developed in the future

[26:07] Where healthcare is heading in respects to AI

[30:36] How we will interact with AI in the future

[33:00] Using AI to put tools in people’s hands

[39:04] Over-alerting and alert fatigue in the NICU

[43:56] Things so well designed, they bring Dr. Patel joy

For a full transcript, click here.

Nordic’s Head of Thought Leadership Dr. Jerome Pagani sits down with two of Nordic’s Practice Leaders, Abby Polich from Implementation and Wally Ward from Performance Improvement. They discuss a holistic approach to a successful business-driven implementation, as well as why user-centered design, long-term change management, and ongoing trainings are critical for continuously optimized business-driven implementations.

Show Notes:

[00:00] Intros

[01:23] EHR implementations yesterday and today

[03:13] Considerations when upgrading or replacing EHRs

[04:33] How EHR implementations can lead to clinical, operational, and financial improvements

[07:43] Factors to consider when undergoing a business-driven implementation

[08:48] Marks of a successful business-driven implementation

[10:23] The business-driven factors behind today's implementations

[12:17] Consolidation in the healthcare industry to stay competitive

For a full transcript, click here.

Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani chat with Denise Worrell, vice president of consumerism at Memorial Hermann Health System. Denise shares her background in marketing and human-centered design, what it means to have a master’s in “foresight,” and how she ended up at Memorial Hermann. She also discusses how designing for experiences can drastically improve healthcare, the difference between wayfinding and way-knowing, and how new developments like generative AI will change how healthcare is delivered.

Show Notes:

[00:00] Intros

[01:03] Denise’s background in human-centered design and innovation

[08:53] Finding the “better” problem to solve

[12:33] The difference between predicting the future and studying foresight

[15:12] Designing for multiple possible future states

[17:54] Denise’s recent work at Memorial Hermann

[27:06] Designing innovations for banal features, such as parking

[32:40] Wayfinding vs. way-knowing

[33:50] Working with the Disney Institute

[36:13] How AI will change how healthcare is delivered

[40:41] Things so well designed, they bring Denise joy

For a full transcript, click here.