Jacob and David discuss how they can't wait for digital assistants to do the hard work for us. Home insurance, moments of need, price comparisons and how the customer experience could be much better with robots.

Also in this episode, who is responsible if an AI gives bad advice and how can we avoid that happening?

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In this episode, David and Jacob discuss the balance that has to be struck when working with user centricity in a b2b development context.

When David speaks about features in B2B context he is in part referring to what is said in this opinion-piece on linkedin.

And here is another interesting perspective on the same issue. 

We also reference a McKinsey article that we have made an episode on when he is talking about data as an enabler for faster decision-making

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In this episode, we speak to Carl Henrikson, an innovation and digital transformation leader who has been helping companies work with innovation for more than twenty years. We sat down with Carl to talk about the role of innovation management in automation initiatives, what it actually means to be "innovative", what we can learn inspirational success cases and catastrophic failures alike. Finally, we discuss what we can do to make our companies succeed in their innovation efforts.

Carl recommended the following books related to corporate innovation during our conversation:

The Strategy Manual: A step-by-step guide to the transformational change of anything by Mike Baxter

The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses by Eric Ries

Robots are now in every aspect of our daily lives, from helping in nursing homes to steering our cars and working the factory floor. Once human to do’s, now packaged into services. Peering into and sometimes beyond the hype of Industry 5.0, The Internet of Things, and AI, two service designers, Jacob and David, talk to the people designing how our world will work in and after the automation revolution.

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Today we will be discussing an article from McKinsey. The article sets a goal for what a data-driven organization in 2025 will be, what the future uses of data will be, both inside and outside organizations, based on technological advancements. We then discuss the seemingly limitless possibilities of a data-driven future and how it will affect healthcare, facilities management, and our ability to optimize coffee shops.

Here is the link to the article discussed in this episode: McKinsey - The data-driven enterprise of 2025

Designing the Robot Revolution has no affiliation with McKinsey.

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In this episode, we discuss the benefits for service designers to work in manufacturing. And why we are being welcomed with open arms into the manufacturing space. We also talk about some of the challenges that arise when introducing the service design toolkit and mindset in this context.

If you want to read more about service design and manufacturing:

• https://www.researchgate.net/publication/320425709_Bringing_Service_Design_to_manufacturing_companies_Integrating_PSS_and_Service_Design_approaches

Or learn about Service Design in general

• http://www.practicalservicedesign.com/service-design-101

Robots are now in every aspect of our daily lives, from helping in nursing homes to steering our cars and working the factory floor. Once human to do’s, now packaged into services. Peering into and sometimes beyond the hype of Industry 5.0, The Internet of Things, and AI, two service designers, Jacob and David, talk to the people designing how our world will work in and after the automation revolution.

Hosted on Acast. See acast.com/privacy for more information.

A Podcast where we discuss Industry 5.0 and Service Design. In this episode we discuss how: Digital services aimed at making us more productive and our relationship with these services. Increasing data quality is effecting the possibilities of creating services.

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