In this episode, we talk about the ways that we have learned to best communicate with our salon guests. Do you struggle with finding the right things to say? Or how to have relatable conversations with your guests that you just don’t have that much in common with? Talking too little or too much can make things feel awkward? We cover these topics and more, explaining how we overcame some of these personal roadblocks, and useful tools to provide successful conversations to your guests’ salon experience with you!

In this episode, we talk about the NEW and EXCITING launches that our favorite brand, REDKEN, has launched. Learn about the what, how, and why if these innovative products and how they can enhance your salon experience for yourself and your guests.

In this episode, we share what has been going on with our salon companies in a season of change. When we have to shift gears, it’s a great time to take a hard look at our culture and set some fresh boundaries. Join us as we discuss the concept of quality over quantity, how to say no, and how to help your loyal salon guests adjust to your updates.

In this episode, we discuss salon promotions from a stylist, owner, and even front desk perspective. Do you find yourself feeling like all you ever do is give out discount after discount? Do you struggle with where to begin? How do you know what kind of buyer audience you want to attract? We discuss it all, along with upgraded verbiage to enhance your customer service.

Have you ever analyzed how your salon clients experience their time with you? In this episode, we dig into the best practices to help you elevate your guest experience. We know that the salon guests that are paying for your services are wanting more than just a great technical ability; they are looking for great conversations (or not) great atmosphere, and some added perks. How do you go above and beyond for your guests? Listen in to hear how we are doing just that, and get some fresh ideas!

This is our first mini episode, and we want to feature our most useful bits of advice, tips that have helped us with our successes, and tricks that make our lives behind the chair more effective and efficient. As always, we must give credit where credit is due to our coaches and mentors that we mention in this episode, and the multitude of others not mentioned.

In this episode, we are joined by International Redken Artist Julie Lahr, to nerd out on all of our favorite myths, legends, and fake news from the world of haircolor. We dive into our favorite theories and debunk some popular processes; we don’t hold back, and we have a great time while we talk SCIENCE! For all of the colorists out there who want to understand the WHY, this episode is for YOU!

In this episode, we get really specific with the details on what has guided our salon success journeys: our partnerships with Summit Salon Business Center. This is as much an appreciation episode as it is packed full of relevant information. For more information on what SSBC can provide for you, visit https://summitsalon.com/

In this episode, our topic is a rich one (see what I did there?) and one that we could go on and on about for days: how we price ourselves and our services. Making money is a crucial aspect of our careers, but are we making it too complicated to talk about with our clients? Are we covering our costs, or losing money? We share our challenges, and offer ideas and solutions of different pricing structures to help take the confusion out of it.

In this episode, we break down the steps to achieving a goal. Do you ever get tired of being all talk and no action when it comes to accomplishing goals? Do you get lost in the planning process, or frustrated with details? We cover all of these topics and more, giving you a way to make your plans work for you!