Dexibit: The Data Diaries

👤 Featuring Ravi Chandra, Chief Product and Technology Officer & Angie Judge, CEO of Dexibit

Should you build your own analytics solution—or buy one off the shelf? In this episode of The Data Diaries, Dexibit’s CTO Ravi Chandra joins CEO Angie Judge for a candid conversation unpacking one of the most critical technology decisions facing visitor attractions today.

From total cost of ownership to technical debt, from customization dreams to capability nightmares, Ravi and Angie break down the risks, trade offs, and hidden complexities behind both paths. They share war stories, practical advice, and their deep product and engineering insights to help you make smarter strategic choices in your digital transformation journey.

🔍 Whether you’re a museum, theme park, zoo, or cultural institution—if you’re grappling with the future of data at your attraction, this one’s for you.

🧠 Learn how Dexibit thinks about platform design, scalability, innovation, security and more.

📌 Subscribe for more smart conversations at the intersection of technology, data, and the business of experiences.

👤 Featuring Pierre Perez, Success Director & Angie Judge, CEO of Dexibit

Over the course of 2025 so far, weird things have been happening in the visitor attraction sector. Visitation is all over the place - globally, with a general decline with the exception of a few regions. Tariffs are hitting the retail stores. Tourism has taken a dive.

Pierre and Angie share data from Dexibit's unique unified industry data on growth indexes, look at other data on the state of tourism and other macro economic indicators and discuss what 2025 and beyond will look like.

🌎 Worried about your numbers? This one's for you. Validate what you're seeing with what's happening in the industry.

🍳 From the price of eggs to the drop in Canadian tourists to the US, learn about what's happening in the world through a data lens and how it impacts visitor attractions.

📌 Subscribe for more smart conversations at the intersection of data, AI and visitor attractions!

David Hingley, Head of Visitor Experience at Tate, talks about an initiative to share education and development between cultural institutions to professionalize visitor operations as a career pathway.

Arthur G Affleck III, Executive Director for the Association of Children's Museums, shares his organization's mission to support children and families to learn through play, with the importance of this work in lives and to society.

Show notes

The Association of Children's Museums https://childrensmuseums.org/

Playful Learning Landscapes https://playfullearninglandscapes.com/

Kathy Hirsh-Pasek's work https://kathyhirshpasek.com/play/

Kimberly Nesbitt's work https://www.education.nh.gov/sites/g/files/ehbemt326/files/inline-documents/2020/nesbitt-play-based-k.pdf

To celebrate international product day, Dexibit's Product Director Veronika Gower talks about contemporary best practices for product management in technology and digital first organizations, and what these mean for company culture and ways of working, drawing on her experiences at Dexibit.

Setting up a data function in your visitor attraction? Join Baku Hosoe, Head of Data and Analytics at The Metropolitan Museum of Art in New York, to hear about the origins and evolution of The Met's data program and Baku's takeaways for structuring, hiring and enabling a data team.

Nancy Proctor weaves together two unique stories: her career intersecting entrepreneurship, academia and culture, with that of a radical vision for the Peale - the first museum in the US, currently undergoing transformation ahead of reopening (summer '22). Set against a backdrop of the evolution of digital and now of culture in society, Nancy redefines the meaning of the museum as 'a place where culture gets created', with a community centric philosophy inverting the curatorial model.

Elliott Ferguson, President and CEO of Destination DC shares his unique insights into the state of tourism, mandates, omicron and the question of what’s next from the Nation's capital, a premiere visitor destination filled with world class attractions.

Elliott talks about the pivot for destination marketers from ‘heads in beds and butts in seats’ into a new central role of chief communicator between venues and visitors, reflecting on the changing expectations and demands of travellers across attractions, events and hospitality.

Murray Thom, Cofounder of NFT start up Glorious and James Blackie, Director of Art, give us the download on everything we need to know about Non Fungible Tokens (NFTs) and their potential for visitor attractions - from art museums to stadiums. Combining their respective careers in music producing and art dealership, along with a who's who leadership team, Glorious have burst onto the scene to create authentic digital masterpieces. Learn about the potential for brand, engagement, revenue, loyalty, access and more that this latest tech trend represents and what to watch out for in terms of security, equity and environmental impact.

Seb Chan, Chief Experience Officer at the Australian Centre for the Moving Image (ACMI) discusses the evolution of how we think about visitor experience in experiential spaces, going beyond traditional engagement to cross creative and infrastructural elements.

Seb covers ACMI's redevelopment, a unique approach to staff restructure, establishing the museum as a platform and its technologies including the Experience Operating System (xOS) and the Lens: the ingredients which set the ACMI team to make the most of a terrible opportunity in coping with the pandemic.

Show notes:

For more on the Lens, visit https://www.acmi.net.au/lens/

A pavlova recipe courtesy of Seb's Mum https://www.sebchan.com/never-fail-new-zealand-pavlova-recipe/