Diary of a People Manager

Chris Harper, COO of Meridian Restaurants Unlimited is back by popular demand to share his best practice around feedback. His 4-Step feedback approach is easy to execute and incredibly conversational. 

Each Diary Entry is centered around a specific leadership behavior that will help you engage in work relationships. The leaders breakdown the behavior into steps and explain why each step is important. We then role-play the behavior so you can learn how to apply it.

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A software update, 30-minutes of training and an outdated resource is the perfect recipe for disaster. What should you do if you find yourself in need of a resource, but your leader does not want you to ask any questions because it is, "stressing them out?" 

The employee joins the panel live to discuss her experience. Her story will leave you wanting to employ her for loyalty and gain a better of understanding of why employees stay in environments where they were once treated well.

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As a salesman, Ernesto prides himself on his ability to read his clients and offer them an appropriate solution. He is put in a situation where he feels forced to follow direction to close a bigger sale or do what is best for his client.

Join the panel of leaders Jennifer (representing the employee voice), Katherin, Chauncy, and Jessica to discuss what should have been done differently from the employee and manager perspective.

Have a story you'd like the panel to discuss? Share it!

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Leadership Recommendation

1. Overcommunicate your expectations. If you find yourself over-managing your team, realize your vision is not clear. Simply say, "Let's review the vision of good in this situation."

2. Acknowledge your effect. If you upset an employee, following these steps. One: Name the emotion Two: Genuinely apologize for your role in how they are feeling. I notice you are frustrated, let's discuss how I could have handled this situation better.

Employee Recommendation

Recommended Reading

Speed of Trust - Stephen Covey

What should you do if you find yourself working for a leader who humiliates you in front of other employees? What should you do if you are the kind of leader who has a tendency to react emotionally in the moment?

The panel welcomes Jennifer Mejia, a Talent Acquisition Specialist as the voice of the employee. The panel of leaders discuss ways to deal with these kind of manager and coping skills for leaders who find themselves in this situation.

Leadership Recommendation

1. Find your trigger. What behavior, when done by others, makes you react emotionally.

2. Learn to apologize. The most powerful word in the English language is I'm sorry. If you made a mistake that affected your team. Apologize, they will thank you for it. 

3. Learn to ask for feedback. How was your day? How did that interaction go? What could I do better for you?

Employee Recommendation

Feedback is a two way street, you must teach people how to treat you and it begins with asking questions. What could I be doing better? Can I give you some feedback?

Book recommendations

The Untethered Soul - Michael A. Singer

Triggers - Marshall Goldsmith

Great at Work - Morten T. Hansen

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The transition from individual contributor to leader or manager can be a very difficult one. This Dairy Entry describes an easy technique you can use to help define your new role. 

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Jessica challenges leaders and employees to roleplay a behavior they have found effective in creating better relationships with their teams. Learn how and why these behaviors can help you become a better leader.

Chris Harper, Chief Operating Officer of Meridian Restaurants Unlimited joins us for our first Diary Entry episode.

Chris introduces us to the Coaching In & Out Concept. This straightforward approach to engaging in the employee experience is easy to execute and very effective.

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