Difficult Happens; Effective Communication for Bosses

What is the first thing that comes to mind when you hear the word Boundaries?  Do you think of border walls and fences or about the last time you said yes when you really meant no? Boundaries can be difficult to define. They are, at their essence, anything that helps to differentiate you from someone else. It is a limit you set on what you will accept of another person's words or actions. Your boundaries can (and should) change over time.

You know it when you see it-- the behavior that breaks down trust, communication, and the ability to move forward. Someone’s been triggered. Maybe it’s even you.

What is the connection between effective communication and sales? Even though you might not have given it much thought, you have to agree that the two are inexplicably linked! What could possibly be more vital to a successful salesperson than good communication skills? We are diving deep today with my expert guest, so this could be the show that helps you elevate your communication skills!

What is something that impacts your business every single day, without your even being aware of it? The answer is our topic for today: Triggers. This show is Part 1 of a series on triggers and how they impact your business. We’re diving deep into all you need to know about triggers and triggered reactions.

What you’ll hear in this episode:

• What is a trauma-based emotional trigger?
• • This is the most common type of trigger
  • It goes back to a trauma in the past
  • Someone has been victimized
  • It’s difficult to diffuse and redirect 
  • This leads to people stuck in a protective, defensive loop
  • It has a heavy physical/emotional content
  • It’s important to understand what we can affect when this trigger occurs
  • Anger shows up as a masked reaction
• What is a triggered reaction?
• • It usually leads to a negative outcome and puts you on the defense
• Similarities between the two types: They are immediate, visceral, and physical
• When anger shows up, DON’T match anger for anger. Be physically non-threatening, curious, and patient
• My personal example of a workplace situation with Pat, Mandy, where no one addressed the issues of giving up control (for Pat) and feeling belittled (for Mandy)
• Reactionary stances of the perfectionist controller and the innocent avoider
• Positive vs. negative triggered reactions

Resources:

Difficult Happens by Lara Currie

 

Have you been in a tense situation brimming with conflict—all because of a misunderstanding or a failure to communicate effectively? Of course! We have all been there, and if you’re a boss, then you know how vital communication is, that people are defensive, and we often are good at talking and not so good at listening. 

Why a podcast? I’ve spent my 25-year career in high stress, high conflict positions and I’ve seen what happens when people don’t communicate effectively with each other. Our communication is FULL of stress and anxiety, and there is much room for growth and improvement! Through the podcast, we will take a close look at the who, what, where, when, and how of communication, and we’ll answer the question, “Why does difficult happen?”

What you’ll find in this podcast:

• The tools and skills you need to say what you really mean and hear what’s being said
• Learn to identify and avoid those cringe-worthy, soul-sucking clients that waste your time, money, and energy
• How to build a strong united team that will work to achieve your business mission
• How to gain valuable insights, information, skills, and tips to help you communicate
• What is involved in communication and what does it mean?
• The Four Reactionary Stances that show up in communication
• Why a defensive stance means that you aren’t listening, but are interpreting everything as an attack
• How the smallest word can change a situation’s entire dynamic
• Why understanding, interpreting, and navigating communication skills and non-verbal communication is so important
• What plays into how you interpret meaning: birth order, personality, and your region of the country
• We’ll explore triggers, trigger reactions, boundaries, and emotions
• Why you need a sense of humor in your communication
• As we take this journey together, explore communication with me! Learn a little, laugh a lot; learn to be honest, kind, firm, and fair.