The Ninth Circuit affirmed the district court’s dismissal of Michael Floyd’s negligent training and false arrest claims, as well as its grant of summary judgment on his defamation, intentional infliction of emotional distress (IIED), negligence, contract, and Unfair Competition Law (UCL) claims. Regarding negligent training, the court held that liability requires notice of an employee’s dangerous propensities or a pattern of misconduct, neither of which Floyd alleged; additionally, the failure to retrain after the first incident did not cause the second because different employees were involved. On the false arrest claim, the court ruled that the affirmative defense applied because Floyd committed trespass by refusing to leave the premises upon request, regardless of the later dismissal of the criminal charge. On summary judgment, the court found the defamation claim barred by the litigation privilege under California Civil Code § 47(b), as statements made to police reporting suspected criminal activity are privileged unless made with actual malice; no reasonable jury could find malice given prior complaints corroborating Floyd’s conduct. The IIED claim failed because the employee’s actions were not “extreme and outrageous” in light of multiple harassment complaints. For negligence, the court applied public policy factors to limit the duty of care owed by the gym, finding that 24 Hour had a strong interest in member safety and acted reasonably by responding promptly to complaints. Contract claims were dismissed because the membership agreement allowed termination for violating club rules regarding harassment, and the gym acted in good faith based on those violations. Finally, the UCL claim failed because the utility of the gym’s policy in protecting members outweighed any harm to Floyd, who was given opportunities to be heard before removal. The court also affirmed the district court’s procedural rulings, including the denial of motions to compel (deemed procedurally deficient), the order allowing alleged victims to use initials in declarations based on their fear of retaliation, the admission of Floyd’s membership profile as a business record under Fed. R. Evid. 803(6)(B), and the denial of his motion for appointment of counsel due to the high standard required in civil cases. The practical consequence is that the judgment in favor of 24 Hour Fitness USA, LLC stands, and Floyd’s appeal is dismissed with no further relief granted.