Digital Hospitality

By Shawn P. Walchef

Digital Hospitality is an interview podcast series that explores the ways successful people have harnessed the power of the Internet and social media. The show is hosted by Cali BBQ Media Founder Shaw... more

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FAQs about Digital Hospitality:

How many episodes does Digital Hospitality have?

The podcast currently has 676 episodes available.

Digital Hospitality episodes:

October 03, 2024Rising Tide LinkeIn Live: Landing the Big Fish
About Our Sponsors

DAVO:
DAVO automates every step of the sales tax process — from collecting to filing to paying...

Click here to learn more

Marqii:
Marqii is designed to create unforgettable customer experiences...

Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
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Learn About our Media Services
...more
1h 28min
September 30, 2024Using Customer Feedback Effectively with Heather Dratler of Next Level Burger
Interview Takeaways:
Streamlining Review Management w/ Marqii – Next Level CEO, Matt de Gruyter had an obsession with reading every review. He and his team would take time out of their day to complete the laborious task of reading and responding to reviews coming from a multitude of platforms. Once Heather Dratler introduced the company to Marqii, that workflow was optimized and de Gruyter and company could still view and respond appropriately to reviews.
Human Touch and Marqii AI Tools – Next Level prioritizes reading and responding to reviews and responding in a way that doesn’t eliminate the human element. For Heather Dratler, Marqii’s ability to combine ease of response while maintaining the human touch is one of its best features, and looks to implement Marqii’s newly minted AI generated response tool soon.
Next Level’s Founding Story – Founders Matt and Sierra de Gruyter founded Next Level Burger based on real life convictions. Their lifestyle changes have served as the power behind their mission to create a healthier environment through plant based eating.
Episode Links:
Next Level Burger Online: https://www.nextlevelburger.com/

Next Level Burger Instagram: https://www.instagram.com/nextlevelburger/

Next Level Burger TikTok: https://www.tiktok.com/@next_level_burger

Next Level Burger App: https://www.nextlevelburger.com/rewards/

Heather Dratler LinkedIn: https://www.linkedin.com/in/heatherdratler/

B Public Relations: https://wearebpr.com/

Sponsors:
Marqii: https://www.marqii.com/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
29min
September 23, 2024How 86 Repairs is Revolutionizing Repairs and Maintenance with Daniel Estrada
Interview Takeaways:
Starting from Pain Points – Daniel Estrada was motivated to start 86 Repairs after facing the difficulties and frustrations tied to managing repairs and maintenance in the restaurant industry. His co-founder, Joe, who had experience in the food equipment sector, observed that many of his clients struggled with handling repairs and upkeep efficiently, which sparked discussions between them about the challenges restaurant operators regularly encountered, and ultimately led to the founding of 86 Repairs.
Leveraging Data for Operational Efficiency – Daniel Estrada highlights the unique value of 86 Repairs, which lies in its ability to centralize the repair and maintenance (R&M) process for customers while collecting valuable data, then prioritizing gathering and analyzing data to benefit operators. This data helps the company offer better advice to customers, such as assessing the fairness of service quotes, recommending when equipment should be replaced, and aiding in capital planning. Additionally, the data enables operators to make strategic decisions, including forecasting costs and managing financial accruals more efficiently.
Taking Advantage of Money on the Table – While partnering with 86 Repairs is an option, Daniel Estrada encourages operators to reassess their current repair and maintenance (R&M) processes, even if they seem to be working well. Exploring these issues can help operators optimize workflows, train teams more effectively, and take a more proactive approach, potentially uncovering significant cost savings.
Episode Links:
86 Repairs Online: https://www.86repairs.com/

86 Repairs Instagram: https://www.instagram.com/86repairs/

Daniel Estrada LinkedIn: https://www.linkedin.com/in/dcestrada

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
40min
September 16, 2024The Power of Just Starting with Jeremy Julian of The Restaurant Tech Guys
ABOUT JEREMY JULIAN
Jeremy Julian brings over two decades of experience in restaurant technology, offering valuable insights into how technology can transform the industry. Having grown up in a family immersed in the restaurant tech world, Julian deeply understands the sector’s challenges and opportunities. His podcast, produced by Custom Business Solutions, serves as a key resource for restaurateurs looking to optimize their operations with the latest innovations.
Each episode covers topics like AI in supply chain management, sustainability, and digital solutions, providing practical advice on improving efficiency, reducing waste, and enhancing customer satisfaction. Through engaging interviews with industry experts, Julian helps restaurant owners understand and apply new technologies to stay competitive in an evolving, tech-driven marketplace.
Interview Takeaways:
“Just Start” – When it comes to creating content, Jeremy Julian’s advice is simple: just start. For him, getting started now is easier than previous time, and those with aspirations to start podcasting should get started in order for personal mental hurdles to subside.
Digital Hospitality: Meeting Guests Where They Are – For Jeremy Julian, Digital Hospitality is going above and beyond to provide an unforgettable experience for guests and being accessible to guests at all times.
Adapting Restaurants to Consumer Expectations – As society becomes increasingly digital, Jeremy Julian implores restaurant owners to “adopt and adapt”. Doing so, according to Julian, will allow owners to make data based decisions that are effective for business progression.
Episode Links:
The Restaurant Tech Guys Online: https://restauranttechnologyguys.com/

The Restaurant Tech Guys YouTube: https://www.youtube.com/channel/UC3yWFae3kQedPPO9SNR1CAw

Custom Business Solutions Online: https://cbsnorthstar.com/

Jeremy Julian LinkedIn: https://www.linkedin.com/in/jeremy-julian/

Sponsors:
Marqii: https://www.marqii.com/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
38min
September 09, 2024Elevating Guest Experience with Maddie Nixon of Luna Grill and Simon Weaver of unPLUG Dining
Interview Takeaways:
Luna Grill x unPLUG: Guiding Customer Behavior – Luna Grill’s implementation of cutting-edge technology, such as unPLUG, has allowed them to create a personalized and seamless guest experience, resulting in rapid market expansion and increased brand presence. Through this technology, they were also able to cultivate strong customer loyalty and drive sales. By revolutionizing their first-party experience and streamlining interactions, Luna Grill was able to further boost guest engagement and gain deeper insights into loyalty and engagement metrics.

Elevated Guests Experiences Opportunities – Simon Weaver and unPLUG recognized a chance to elevate restaurant tech by addressing the challenges many operators face in successfully implementing and managing their systems while achieving a strong ROI and meeting business goals. With guidance and grit from Maddie Nixon, unPLUG designed a feature set tailored to Luna’s needs, combining the quick deployment of white-label solutions with the adaptability of a custom development shop.
A Customized Partnership, Not an “Off the Shelf Solution” – The relationship between Luna Grill and unPLUG is a true partnership, rather than a one-size-fits-all solution. The partnership has fostered genuine growth in both the guest experience and digital strategy. According to Maddie Nixon, with unPLUG, customers are not just choosing a set of features and hoping for the best. They’re fully immersed in your business, crafting a tailored digital plan designed to deliver real results.
Episode Links:
Luna Grill: https://lunagrill.com/

Luna Grill Instagram: https://www.instagram.com/lunagrill/

Luna Grill TikTok: https://www.tiktok.com/@lunagrillofficial

Luna Grill App (Apple): https://apps.apple.com/us/app/luna-grill/id1085473262

Luna Grill App (Google): https://play.google.com/store/apps/details?id=com.punchh.lunagrill&hl=en_US&pli=1

unPLUG Online: https://unplugdining.com/

unPLUG LinkedIn: https://www.linkedin.com/company/unplug-dining-inc/

Maddie Nixon LinkedIn: https://www.linkedin.com/in/maddie-nixon-98321a143/

Simon Weaver LinkedIn: https://www.linkedin.com/in/simonjweaver/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
54min
September 03, 2024Rising Tide LinkedIn Live: Business Travel Hacks You Should Know
About Our Sponsors

DAVO:
DAVO automates every step of the sales tax process — from collecting to filing to paying...

Click here to learn more

Marqii:
Marqii is designed to create unforgettable customer experiences...

Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
1h 20min
September 03, 2024Empower Accounting Firms and Restaurant Owners with Xavier Vega of ChouxBox
Interview Takeaways:
How ChouxBox Came About – ChouxBox, pronounced Shoebox, is one of three businesses that Xavier Vega has started. Choux Box, in particular, was ideated from Vega’s time working in restaurants and the pain of having to enter invoices at the end of grueling shifts. The name is a play on chefs’ affinity for fancy, oftentimes French inspired, foods.
“Overseasoned”: A Feeling and a Podcast Title – Xavier Vega and co-host, Tony, talk openly about the restaurant business from the perspective of two people who were in the industry and became jaded by it. The two are now on a mission to empower accounting firms and restaurant owners with best-in-class back-office services and technology.
Transitioning from Restaurant to Tech – Xavier Vega doesn’t have the traditional restaurant tech story of someone who studied the business or even technology. Instead, he came through the ranks of the industry to enter a business where he was an unknown, but quickly became an accepted member.
Episode Links:
ChouxBox Online: https://www.chouxbox.com/

Overseasonsed Online: https://www.overseasoned.us/

Over Easy Office: https://www.overeasyoffice.com/

Xavier Vega Instagram: https://www.instagram.com/winepeopleproblems/

Oversesoned Instagram: https://www.instagram.com/overseasoned.us/

Xavier Vega LinkedIn: https://www.linkedin.com/in/followxavier/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
28min
August 29, 2024Rising Tide LinkedIn Live: Why Sampling Works?
About Our Sponsors

DAVO:
DAVO automates every step of the sales tax process — from collecting to filing to paying...

Click here to learn more

Marqii:
Marqii is designed to create unforgettable customer experiences...

Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
1h 24min
August 26, 2024Revolutionizing Hospitality Hiring with Alice Cheng of Culinary Agents
Interview Takeaways:
Culinary Agents’ Story: Building Trust and Value – Alice Cheng’s story is one of belief and perseverance. Now twelve years later, the story of Culinary Agents has evolved to the relationships that have been built and the values that Culinary Agents have become known for exhibiting.
Culinary Agents’ All New Freemium Model – Alice Cheng dropped a Digital Hospitality exclusive! Culinary Agents is set to roll out their all new Freemium model companies will have access to a suite of tools to help expedite the hiring process.
Embracing Technology and Social Media – In 12 years of business, marketing, media, and reach have changed. For Alice Cheng, it has been important for Culinary Agents to embrace those changes and find ways to pivot where necessary while taking advantage of the new opportunities that social media and digital spaces have to offer.

Episode Links:
Culinary Agents Online: https://culinaryagents.com/
Culinary Agents Instagram: https://www.instagram.com/culinaryagents/
Culinary Agents LinkedIn: https://www.linkedin.com/company/culinaryagents/
Alice Cheng LinkedIn: https://www.linkedin.com/in/aycheng/
Alice Cheng Instagram: https://www.instagram.com/alicecheng411/
Sponsors:
Marqii: https://www.marqii.com/

About Our Sponsors

DAVO:
DAVO automates every step of the sales tax process — from collecting to filing to paying...

Click here to learn more

Marqii:
Marqii is designed to create unforgettable customer experiences...

Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
41min
August 23, 2024Rising Tide LinkedIn Live Room: The Big Ask
About Our Sponsors

DAVO:
DAVO automates every step of the sales tax process — from collecting to filing to paying...

Click here to learn more

Marqii:
Marqii is designed to create unforgettable customer experiences...

Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
1h 28min

FAQs about Digital Hospitality:

How many episodes does Digital Hospitality have?

The podcast currently has 676 episodes available.