Digital Hospitality

By Shawn P. Walchef

Digital Hospitality is an interview podcast series that explores the ways successful people have harnessed the power of the Internet and social media. The show is hosted by Cali BBQ Media Founder Shaw... more

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FAQs about Digital Hospitality:

How many episodes does Digital Hospitality have?

The podcast currently has 702 episodes available.

Digital Hospitality episodes:

September 09, 2024Elevating Guest Experience with Maddie Nixon of Luna Grill and Simon Weaver of unPLUG Dining
Interview Takeaways:
Luna Grill x unPLUG: Guiding Customer Behavior – Luna Grill’s implementation of cutting-edge technology, such as unPLUG, has allowed them to create a personalized and seamless guest experience, resulting in rapid market expansion and increased brand presence. Through this technology, they were also able to cultivate strong customer loyalty and drive sales. By revolutionizing their first-party experience and streamlining interactions, Luna Grill was able to further boost guest engagement and gain deeper insights into loyalty and engagement metrics.

Elevated Guests Experiences Opportunities – Simon Weaver and unPLUG recognized a chance to elevate restaurant tech by addressing the challenges many operators face in successfully implementing and managing their systems while achieving a strong ROI and meeting business goals. With guidance and grit from Maddie Nixon, unPLUG designed a feature set tailored to Luna’s needs, combining the quick deployment of white-label solutions with the adaptability of a custom development shop.
A Customized Partnership, Not an “Off the Shelf Solution” – The relationship between Luna Grill and unPLUG is a true partnership, rather than a one-size-fits-all solution. The partnership has fostered genuine growth in both the guest experience and digital strategy. According to Maddie Nixon, with unPLUG, customers are not just choosing a set of features and hoping for the best. They’re fully immersed in your business, crafting a tailored digital plan designed to deliver real results.
Episode Links:
Luna Grill: https://lunagrill.com/

Luna Grill Instagram: https://www.instagram.com/lunagrill/

Luna Grill TikTok: https://www.tiktok.com/@lunagrillofficial

Luna Grill App (Apple): https://apps.apple.com/us/app/luna-grill/id1085473262

Luna Grill App (Google): https://play.google.com/store/apps/details?id=com.punchh.lunagrill&hl=en_US&pli=1

unPLUG Online: https://unplugdining.com/

unPLUG LinkedIn: https://www.linkedin.com/company/unplug-dining-inc/

Maddie Nixon LinkedIn: https://www.linkedin.com/in/maddie-nixon-98321a143/

Simon Weaver LinkedIn: https://www.linkedin.com/in/simonjweaver/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
54min
September 03, 2024Rising Tide LinkedIn Live: Business Travel Hacks You Should Know
About Our Sponsors

DAVO:
DAVO automates every step of the sales tax process — from collecting to filing to paying...

Click here to learn more

Marqii:
Marqii is designed to create unforgettable customer experiences...

Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
1h 20min
September 03, 2024Empower Accounting Firms and Restaurant Owners with Xavier Vega of ChouxBox
Interview Takeaways:
How ChouxBox Came About – ChouxBox, pronounced Shoebox, is one of three businesses that Xavier Vega has started. Choux Box, in particular, was ideated from Vega’s time working in restaurants and the pain of having to enter invoices at the end of grueling shifts. The name is a play on chefs’ affinity for fancy, oftentimes French inspired, foods.
“Overseasoned”: A Feeling and a Podcast Title – Xavier Vega and co-host, Tony, talk openly about the restaurant business from the perspective of two people who were in the industry and became jaded by it. The two are now on a mission to empower accounting firms and restaurant owners with best-in-class back-office services and technology.
Transitioning from Restaurant to Tech – Xavier Vega doesn’t have the traditional restaurant tech story of someone who studied the business or even technology. Instead, he came through the ranks of the industry to enter a business where he was an unknown, but quickly became an accepted member.
Episode Links:
ChouxBox Online: https://www.chouxbox.com/

Overseasonsed Online: https://www.overseasoned.us/

Over Easy Office: https://www.overeasyoffice.com/

Xavier Vega Instagram: https://www.instagram.com/winepeopleproblems/

Oversesoned Instagram: https://www.instagram.com/overseasoned.us/

Xavier Vega LinkedIn: https://www.linkedin.com/in/followxavier/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
28min
August 29, 2024Rising Tide LinkedIn Live: Why Sampling Works?
About Our Sponsors

DAVO:
DAVO automates every step of the sales tax process — from collecting to filing to paying...

Click here to learn more

Marqii:
Marqii is designed to create unforgettable customer experiences...

Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
1h 24min
August 26, 2024Revolutionizing Hospitality Hiring with Alice Cheng of Culinary Agents
Interview Takeaways:
Culinary Agents’ Story: Building Trust and Value – Alice Cheng’s story is one of belief and perseverance. Now twelve years later, the story of Culinary Agents has evolved to the relationships that have been built and the values that Culinary Agents have become known for exhibiting.
Culinary Agents’ All New Freemium Model – Alice Cheng dropped a Digital Hospitality exclusive! Culinary Agents is set to roll out their all new Freemium model companies will have access to a suite of tools to help expedite the hiring process.
Embracing Technology and Social Media – In 12 years of business, marketing, media, and reach have changed. For Alice Cheng, it has been important for Culinary Agents to embrace those changes and find ways to pivot where necessary while taking advantage of the new opportunities that social media and digital spaces have to offer.

Episode Links:
Culinary Agents Online: https://culinaryagents.com/
Culinary Agents Instagram: https://www.instagram.com/culinaryagents/
Culinary Agents LinkedIn: https://www.linkedin.com/company/culinaryagents/
Alice Cheng LinkedIn: https://www.linkedin.com/in/aycheng/
Alice Cheng Instagram: https://www.instagram.com/alicecheng411/
Sponsors:
Marqii: https://www.marqii.com/

About Our Sponsors

DAVO:
DAVO automates every step of the sales tax process — from collecting to filing to paying...

Click here to learn more

Marqii:
Marqii is designed to create unforgettable customer experiences...

Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
41min
August 23, 2024Rising Tide LinkedIn Live Room: The Big Ask
About Our Sponsors

DAVO:
DAVO automates every step of the sales tax process — from collecting to filing to paying...

Click here to learn more

Marqii:
Marqii is designed to create unforgettable customer experiences...

Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
1h 28min
August 21, 2024Rising Tide LinkedIn Live: Perspective in Life and Business
About Our Sponsors

DAVO:
DAVO automates every step of the sales tax process — from collecting to filing to paying...

Click here to learn more

Marqii:
Marqii is designed to create unforgettable customer experiences...

Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
1h 16min
August 20, 2024Tracking Measuables in Reputation Management with Shereen Qumsieh of Akira
Interview Takeaways:
Sourdough and Software: A Scientific Approach – With a passion for baking, Shereen Qumsieh finds the common thread of her reputation management software and baking sourdough bread is the increased effectiveness due to intentional measurements.
A Baseline for Measurables – It’s difficult to know where you want to go if you don’t know where you are. Shereen Qumsieh and Akira, understands how important it is to measure and aggregate all data as a roadmap to helping customers stay on the path of progress.
What is Digital Hospitality? – Managing reputations is rooted in digital hospitality. For Shereen Qumsieh, that hospitality extends across all touch points that lead to customer interactions and subsequent feedback.
Episode Links:
Shereen Qumsieh LinkedIn: https://www.linkedin.com/in/shereen-qumsieh-437a513/?originalSubdomain=ca

Akira Online: https://helloakira.com/

Sponsors:
Marqii: https://www.marqii.com/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
51min
August 17, 2024VICIOUS BISCUIT: Franchising The Right Way | Digital Hospitality + R365
In this interview Shawn Walchef talks with Vicious Biscuit COO Amanda Kahalehoe about growth through franchising, creating efficiencies as you scale, and building excitement for a food brand.

Interview Takeaways:
Vicious Biscuit Facts:
The first brick-and-mortar Vicious Biscuit opened in Mount Pleasant, S.C.
It was co-founded by George McLaughlin and Michael Greeley in 2018.
Vicious Biscuit is on track to reach 75 franchise locations in the United States by 2029.
Episode Links:
Restaurant365 Online: https://www.restaurant365.com/

R365 Events: https://www.restaurant365.com/resource-category/events/

Vicious Biscuit Franchising: www.viciousbiscuitfranchise.com

Vicious Biscuit Restaurant Online: https://www.viciousbiscuit.com

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
10min
August 16, 2024Rising Tide LinkedIn Live: Community Service
About Our Sponsors

DAVO:
DAVO automates every step of the sales tax process — from collecting to filing to paying...

Click here to learn more

Marqii:
Marqii is designed to create unforgettable customer experiences...

Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
1h 6min

FAQs about Digital Hospitality:

How many episodes does Digital Hospitality have?

The podcast currently has 702 episodes available.