Experience is everything. Companies should get it right!

Customer experience – or #CX - is the customers’ holistic vision of their experience with a #business. Delivering a great CX is, therefore, hugely important for any #company. This is why corporate investments in CX has heavily increased. However, more often than not, CEOs end up making only incremental #solutions & improvements to the status quo. How to power real progress to make meaningful impact? 

Besides, thanks to #technologies businesses can create great CX & #growth #opportunities. Artificial intelligence also helps to generate better data and deliver analysis that companies can use to drive their CX strategies. And with the accelerated digital transition a new era of CX was created: the digitally-savvy #customer. 

Thus, companies must reimagine CX and customer #engagement constantly and #businesses must embed #skills to truly perform the customer vision. How?

Digitalcity.brussels tried to answer this question with Frederic de Vrieze - Member of the Board / Cofounder at CX Brussels. He defined a #paradigm that has 8 key elements: vision & #strategy, #leadership, employee experience, #community management, #KPIs, technology & insight, #innovation, testing & #learning. 

Listen to our Podcast to understand what customer experience (CX) is, why it's important for your business, and how you can improve it for your customers!

www.digitalcity.brussels

Tech companies must start identifying priority use cases and start building winning capabilities in green technologies. However, Green IT is still at a nascent stage despite the growing demand for more sustainable technologies. BCG* estimates that Green Tech will become as large as a US$45-55 Billion market by 2027. This growth can only be supported by sustainability-driven model transformation across sectors. 

What is alarming is the figures regarding the impact of tech advances on the environment. For exemple, 3% of the world's electricity supply is generated by the impact of Big Data and Cloud Computing alone. Training a single AI model injects more CO2 into the atmosphere than five cars would emit in their entire life cycle*. Yet these figures are still under-reported... What is the current situation and how can we make a change? 

At Digitalcity.brussels, we wanted to go further in our discussions over Green IT that was already discussed in previous episodes (Thierry Chappe & Olivier Vergeynst). In this Podcast, we have interviewed Stéphan Peccini that works at Info Green Factory and is passionnate about his mission and the initiatives he undertakes  to help companies in their transition for a more sustainable digital environment. 

Listen to our interview!

www.digitalcity.brussels 

*BCG report - "The Next “Digital: Unlocking $50 Billion Green Tech Opportunity"

It has never been more crucial to make #cities smarter, more efficient, and #sustainable for their residents. 

Indeed, with the sustainability #commitments, continued #urban growth and the accelerated improvements of new #technologies - such as #AI, #Cloud Computing or #5G - cities get smarter and have the potential to shape more livable and #responsive spaces. Public and #businesses need to #collaborate together to re-think how we can develop cities by improving residents' experiences and systems; for example by optimising digital-first services, changing #mobility habits and moving to more #resilient infrastructures. 

To discuss over the digital transition of Brussels as a smart city, Digitalcity.brussels had a conversation with Tanguy de Lestré - Smart City #Advisor and Nicolas Luiset - Digital Transformation #Strategist; both working at CIRB / CIBG. 

Listen to our Podcast episode to learn:

www.digitalcity.brussels

#smartcity #smartcities #citizen #DX #artificialintelligence #data #digital #digitaltransition #digitaltransformation #experience #digitalexperience #opportunities #resilience #jobs #job #career #training #skills #experts #podcats #audio #interview #brussels #belgium #innovation #success #changeisnow #change

The carbon footprint of the tech sector is huge. In addition, experts estimated in 2021 that 3% of the world's electricity supply (+2% of total GHG emissions) was  generated by the impact of Big Data and Cloud Computing alone*. Figures are alarming and yet they are still not widely publicised... 

With sustainability now a business imperative, we decided to interview some experts to have a discussion over Green IT. In this episode, we had the pleasure to exchange with Olivier Vergeynst - Director of the Belgian Institute for Sustainable IT, Certified Green IT consultant - on the following points:

...

Listen to this episode and get a deeper understanding! 

*BCG Report - 2021

Digitalisation is omnipresent in our #society and its adoption has accelerated during the Covid-19 #pandemic. 

Whether it is to book a doctor's appointment, to transfer money, to enroll children at school..., the #digital way is often the most convenient one. In this context, "being digital" is increasingly becoming a requirement for full social inclusion. It is, thus, essential to increase the accessibility and basic digital #skills of #citizens in a comprehensive and continuous manner. However, this #digitalisation also leads to inequalities within the population (access to IT tools, #knowledge, content...). In order to reduce the digital #gap, the #Brussels' Region has adopted a Digital Appropriation Plan - le Plan d'Appropriation Numérique (Digitalcity.brussels is part of this initiative). Through this plan, the Region recognises the #urgency of taking concrete measures to improve the digital skills of the people.

In this Podcast episode, Tania Maamary - the first Digital Inclusion Coordinator for Brussels-Capital Region, goes through the following points: 

...

Listen to our #Podcast!

www.digitalcity.brussels

In this Podcast Episode, we have interviewed Yves Mathonet - Head of the Digital Transformation Entity at the CIRB/CIBG - to follow up our #insights on the Digital Transformation within Brussels. In this #episode we go through a couple of points:

- What is the #Digital Transformation?

- How can this #transition be implemented by #governments / businesses?

- Have #leaders made significant #progress in their strategies to reinvent themselves? Or is it still elusive? 

- What are the keys for a 'successful' transformation? 

- What levers should be activated to reduce the current digital #divide? 

Listen to our interview to gain some insights on this specific theme!

www.digitalcity.brussels

#digitaltransformation #opportunities #challenges #change #clevel #management #agility #agile #flexibility #strategy #public #private #bruxelles #brussels #belgique #transformationdigitale #metiers #career #job #formation #trainig #opleiding #cirb #cibg 

Everyone’s buzzing about the #metaverse but what are the implications for #businesses and more than anything, what is it exactly? At Digitalcity.brussels we were curious to learn how #brands should venture into this new space where #private #capital is vividly pouring in* and whose potential #value is estimated in trillions** - values that seem too huge to ignore.

Listen to our new #Podcast episode to understand the next #evolution of today’s #internet. For this, Digitalcity.brussels was thrilled to have a conversation with Diego Borgo; a Metaverse #strategist, #Web3 advisor and #NFT collector.

In this #episode you’ll learn:

If you want to know more about this topic? you can follow Diego's LinkedIn. 

Contact me directly if you want to share your digital insights: [email protected]

www.digitalcity.brussels

Podcast "The Digital Talks"

*Metaverse-related companies raised upward of $10 billion in 2021

**McKensie estimates $5 trillion

#Climate change is one of the greatest global #challenge we will face in the coming years. #Governments and companies have already set ambitious objectives to achieve carbon neutrality before 2050. How? By fostering actions, rethinking #business models and reshifting the #IT value chain. And this shift is also a tremendous #opportunity for businesses. 

#Green-Tech growth is driven by the adoption of sustainability-driven business model #transformation across sectors. It is is expected to grow at 25-30% yearly over the next years.*

Regarding this, Digitalcity.brussels thought it was more than necessary to see how companies can seize the green #tech opportunity and implement sustainable-driven actions. For this, we have interviewed Thierry Chappé - Sustainable IT Manager at the CIRB / CIBG. 

Discover, with him, why Green IT is critical for the future of your company, what is it and how to act and build capabilities in the Green-Tech industry. 

Want to know more about this topic > join the conference organized by the CIRB on September 16th > subscribe here 

This interview is part of our Podcast serie on the Digital Transition of Brussels. 

www.digitalcity.brussels

* BCG Global Digital Transformation Survey 2021

Success with transformation, in general, has always been hard to come by. In the digital world, the challenge became more critical during the Covid-19 pandemic when technologies accelerated vividly. Only about 30%* of companies have navigated a digital transformation successfully worldwide. And navigating it in the midst of uncertainty is complex as new behaviors emerge and evolve dramatically. It is a long process as organizations and employees have to adapt to new ways of working at scale or to create a culture that embrace change and continual learning / improvement.

Furthermore, according to McKensie – June 2022 - while many of the standard issues to digital transformation remain, three factors have emerged:

Like most countries, Belgium saw a surge in digital adoption during the pandemic and its accelerating pace presented many opportunities but also many challenges – forcing most companies to be more innovative, agile and creative.

At Digitalcity.brussels we wanted to assess how this digitalization has impacted the Belgian society and focus on how businesses could prepare themselves and create a vision for the future?

For this, we have interviewed Nicolas Locoge – Director of the CIRB / CIBG to get his insights on the digital transition in Brussels and Belgium. 

This episode of a whole serie of interviews regarding the digital transition in Brussels that will follow with the interviews of Yves Mathonet, Tania Maamaury and Thierry Chappe. 

www.digitalcity.brussels

Need more information? Contact us > [email protected] 

*BCG Report

The business of e-Sport is a multi-billions dollar #industry with a growing international #audience that is estimated to reach 646 million by 2023*. As the #industry expands, there are #job opportunities in various areas, including engineering, #law, #marketing, artificial intelligence, PR/events, #virtual reality...

Underpinned by an #agile infrastructure and passionate users, the market clearly offers perks opportunities and is an attractive game field for #entrepreneurs and professionals.

To understand the #ecosystem of the e-Sport market globally and nationally (Belgium), Digitalcity.brussels interviewed Gilles Tinant - Coordinator of the e-Sport association at the ULB. In this discussion you will learn:

...

Listen to our Podcast episode to get a better understanding of this #growing industry!

www.digitalcity.brussels

#expert #interview #podcast #tech #IT #digital #AI #VR #gaming #videogames #bruxelles #belgium #belgique #association #challenges #innovation #career #emploi #werk #formation #training #opleiding

*PWC report - 2020