Digital Workplace Impact

Over the last 18 months, the digital workplace has become the essential workplace. Initially, there was urgency to accelerate technical implementations and roll-outs to support homeworking, but now digital workplace teams can focus on recalibrating strategy, uncovering gaps in governance and supporting colleagues to optimally use the tools at their disposal.

In this episode, Nancy Goebel talks with Elizabeth Marsh, DWG’s Director of Research, and Pete Fields, Digital Employee Experience influencer and advocate, to discuss what’s trending in the post-pandemic workplace.

The mega-trends include digital workplace anthropology, which covers digital fatigue, technostress and how the increasing pace of technological change is impacting people; putting AI into perspective, including the challenge around ethics; and no code & low code solutions, which enable teams to develop what they need themselves.

The trio also share ‘living examples’ of good practice from DWG’s Digital Workplace of the Year Awards winners.

This enlightening conversation will help you to think about post-pandemic resilience and kick start your digital workplace research reading list!

Show notes

DWG’s 2021 Research Programme

AI and automation today and tomorrow

The World Bank’s guide to mind-blowing onboarding and inboarding

Digital Workplace of the Year Awards

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Onboarding is an essential part of the employee experience and, when implemented well, it can be an accelerator for business value and impact on the individual. World Bank Group is one of the largest sources of funding and knowledge for developing countries and, with more than 1,000 new hires a year to the organization, it has a relentless focus on the new hire experience through onboarding and inboarding.  

Nancy Goebel sits down with Ghislaine Baghdadi from The World Bank to learn about its nine-step onboarding programme and hear how the activities, events and elements of the programme are critical to giving new hires a sense of commitment to their organization within the first six months of joining the organization, as well as enhancing their engagement at work.  

Ghislaine introduces the concept of ‘inboarding’, an extension of the onboarding programme that is implemented at the unit-level for employees, and explains its impact on employee retention. 

Listen to hear practical guidance on how you can provide a mind-blowing onboarding and inboarding experience to your employees and about the role digital platforms play in facilitating the success of such programmes. 

Guest speaker: Ghislaine Baghdadi, HR Analyst, World Bank Group 

Show notes, links and resources for this episode:  

Workgrid’s onboarding resources: https://www.workgrid.com/streamline-onboarding 

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Following the publication of DWG’s groundbreaking book, Nature of Work: The new story of work for a living age, we are excited to announce the launch of the Nature of Work podcast, designed to bring the elements of the book to life through inspirational stories from COOK, Herman Miller, the IMF and many more of their journeys from organization to organism and what work as a living system really looks like.  

In this episode of Digital Workplace Impact, Nancy Goebel chats to the book’s authors, Paul Miller, CEO, DWG and Shimrit Janes, Director of Knowledge, about the exciting line-up of guests and topics (plus snippets of birdsong from Paul's garden) planned for the monthly episodes of the Nature of Work podcast. 

Digital Workplace Impact will continue to release bi-weekly episodes alongside the Nature of Work podcast, exploring the trends, ideas and innovative practices of the digital workplace through conversations with industry leaders and practitioners and bringing the worlds of work and nature closer together. 

Guest speaker: Paul Miller, CEO, Digital Workplace Group, and Shimrit Janes, Director of Knowledge, Digital Workplace Group. 

Show notes, links, and resources for this episode:  

Workgrid resource: https://www.workgrid.com/workflows

Book: Nature of Work: A new story of work for a living age 

Festival: Nature of Work Festival 

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Do you know what it takes to build a truly thriving company culture? And what roles do leaders play in building this culture?

Just as COVID forced us to look at our own humanity, we are now viewing our physical and digital workplaces differently – and it is important that we look through this multifaceted lens in order to understand what roles leaders can play in enhancing the employee experience and enabling organizations to thrive in this new environment.

Company culture expert and author of Thriving at Work, Gina DeLapa, chats with Nancy Goebel about the impacts of COVID on leaders and company culture, and provides some practical guidance on navigating our new world of work.

With examples from Ford motor group and Microsoft, the conversation dives deep into some of the cultural hurdles of this transition into the post-pandemic world, outlining tools we need and lessons learned for creating a positive company culture as organizations return to work and adjust to becoming hybrid organizations and teams, as well as in the work lives of individuals.

Hear more about the importance of checkpoints, empathy and being purposeful in our planning, as we build and nurture thriving cultures that will not only engage people but inspire them and enable them to come together to collaborate in new and more productive hybrid workplaces.

Guest speaker: Gina DeLapa, author of Thriving at Work

Show notes, links, and resources for this episode:

Thriving at Work: Make Your Mark. Lead With Confidence. Stomp Out Drama. Gina DeLapa

https://www.amazon.co.uk/Thriving-Work-Mark-Confidence-Drama-ebook/dp/B07D85S9XS

Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier?

https://www.workgrid.com/blog/2020/09/23/a-digital-experience-layer-the-solution-for-a-modern-digital-workplace?utm_campaign=2021-DWG-Pod&utm_medium=referral&utm_source=podcast&utm_content=dwg&utm_term=exp-layers 

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Online gaming can often be viewed negatively as a waste of time and brain power for children, or as a way to escape the real world, but there are many lessons and positive characteristics from the digital world of online gaming that can be applied to the digital workplace to build stronger organizations.

In this episode of Digital Workplace Impact, Max Toper, author of Why is he still here?, in conversation with Paul Miller and Nancy Goebel, shares personal stories of the role online gaming has played for him as an individual and how it has helped him as he navigates the education system through the global pandemic.

Drawing on anecdotes from his role as a Guild Leader in an online game, Max details the importance of knowing the strengths and weakness of your team members and of placing them in positions where they feel most comfortable and have the potential to impact the overall success in battle. This episode dives into how this can apply to the digital workplace and employee experience in relation to developing greater understanding of skills, building better relationships, and producing high-quality work and outcomes both as individuals and as an organization.

Guest speaker: Max Toper, author of Why is he still here?

Show notes, links, and resources for this episode:

Nature of Work podcast Trailer: https://shows.acast.com/nature-of-work-podcast-with-shimrit-janes-and-paul-miller

'Why is He Still Here?', by Max Toper: https://www.amazon.co.uk/Why-Still-Here-Max-Toper/dp/1800491352

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When you think of artificial intelligence (AI), do you immediately think about robotics, automation and impending job loss? This concept of AI and automation has been around for a long time and, even though the conversation is revisited time and time again, it’s never been as relevant as it is today – but it’s not all doom and gloom.  

For this episode of Digital Workplace Impact, Paul Miller and Nancy Goebel are joined by Steve Bynghall, from DWG, and Jeff Wald, Co-founder of WorkMarket and author of bestseller The End of Jobs: The rise of on-demand workers and agile corporations, to discuss the impacts of AI today and tomorrow on the workforce and the digital workplace.  

Guest speakers: Steve Bynghall, DWG research author, and Jeff Wald, Co-founder of WorkMarket and author of bestseller The End of Jobs: The rise of on-demand workers and agile corporations. 

Show notes, links, and resources for this episode:  

AI and automation today and tomorrow: What digital workplace teams need to know

The End of Jobs: The rise of on-demand workers and agile corporations, by Jeff Wald

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We are in a world where we are working in complex, ambiguous environments – and the last year in particular has seen an explosion of this. Workplace exhaustion, digital fatigue, mental stress, lack of wellbeing are a few key trends emerging as a result.  

When we observe nature, we find that it also experiences its own stresses and threats, as well as health. But nature reacts differently to fatigue, exhaustion and stress – and in looking to it for lessons, we can begin to understand a different way to approach these threats within the workplace. 

In this episode of Digital Workplace Impact, Nancy Goebel hosts co-authors Paul Miller and Shimrit Janes to introduce their latest book, Nature of Work – The new story of work for a living age, in conversation with Sue Pitkin-Frost. Together, they explore how living systems and ecosystems operate and explain how this new story of work can provide a lens through which to view the world of work and understand it in a multifaceted way. 

Guest speakers: Paul Miller, CEO, Digital Workplace Group; Shimrit Janes, Director of Knowledge, Digital Workplace Group; Sue Pitkin-Frost, Collaboration Expert. 

Show notes, links, and resources for this episode:  

Find out more about the Nature of Work here https://natureofwork.com/

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2020 was a year like no other. It was an unpredictable year filled with tremendous change and acceleration of digital transformation within organizations, with new ways of working, culture shifts and innovations emerging and strengthening as a result. As the world begins to prepare for our return to work in physical offices in 2021, Paul takes stock of the patterns and trends seen in 2020 and predicts how these trends will impact the digital workplace in 2021.  

Guest speaker: Paul Miller, CEO, Digital Workplace Group 

Show notes, links and resources for this episode: 

https://digitalworkplacegroup.com/2020/11/18/paul-millers-digital-workplace-predictions-for-2021/

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While it is standard practice to have continuity plans in place, COVID-19 rendered many of those plans unworkable in the wake of the global lockdown. In this episode, we hear how HSBC was able to react to the implications of COVID on its global workforce and customer base.

Guest speaker: Kate Mayfield, HSBC

Show notes, links and resources for this episode:

Learn more about our sponsor, Workgrid Software: https://www.workgrid.com/meet-workgrid?utm_source=DWG&utm_medium=podcast&utm_campaign=2021-AD-DWG-Podcast&utm_content=workgrid-video

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In 2019, Uniper was the first organization in the world to move its energy related applications into the cloud. The digital workplace element of the project enabled the vast majority of the Uniper team to seamlessly work from home when lockdown began in early 2020. The project has been a huge success, with 80% of the team’s KPIs at all-time highs.  

Guest speaker: Damian Bunyan, CIO, Uniper  

Show notes, links and resources for this episode: 

Learn more about our sponsor, Workgrid Software: https://www.workgrid.com/meet-workgrid?utm_source=DWG&utm_medium=podcast&utm_campaign=2021-AD-DWG-Podcast&utm_content=workgrid-video 

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