Digital Workplace Impact

Ever wondered what it’s like to join an in-person DWG member meeting? June saw DWG’s first such opportunity in North America in three years. This was a special chance not only for members to celebrate being together, but also to mark DWG’s 20th anniversary and to reflect on all that’s been accomplished as an industry during that time.   

In this episode of Digital Workplace Impact, DWG’s Deputy CEO, Nancy Goebel, and Chief Growth Officer, Edward Taylor, shine a light on some 14 takeaways from the New York City event. Hosted by The Estée Lauder Companies Inc., the event provided unique insights, rich dialogues and helpful connections for those attending.   

In addition, DWG debuted an in-person technology lab. This window into the digital workplace of 2025 enabled practitioners to hear more about emerging technology trends, as well as core capabilities that are readily available today. The session was a valuable opportunity for members to gain insights from vendors with a strong track record in organizations of a similar size and reach.   

In this whistle-stop review, Nancy and Ed also discuss the latest on DWG’s research, events and future opportunities. To hear more about whether such member experiences might be right for you, listen today, or even consider joining DWG’s London event on September 14–15, 2022. 

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While many are re-evaluating jobs and workplaces, former Citi executive Mirsad Capric has taken the step others only dream of – a sabbatical away from a successful career. 

In this latest episode of Digital Workplace Impact, Nancy Goebel hosts an energizing conversation with the former Director of Digital Strategy and Platforms at global investment bank, Citi.  

Having seized the moment to pause, Mirsad is now re-energizing, refocusing and rethinking what comes next; a journey he’s sharing on social media and which is resulting in some great discussions.   

During this two-part tour, Nancy and Mirsad uncover the realities and adventures a career break can bring. They also share insights and expertise on search within a corporate digital context, and – drawing on his long career in digital communications – Mirsad offers some practical and actionable dos and don’ts to help digital workplace practitioners today. 

So, listen now for more search tales from the digital workplace, and for ideas and experiences that will resonate with digital workplace practitioners and potential career-breakers everywhere.  

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Mirsad Capric, former Director of Digital Strategy and Platforms, Citi 

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As organizations and individuals are in the grip of the Great Migration, what is really going on and how could this shift in the months and years ahead? 

In this episode of Digital Workplace Impact, Nancy Goebel is in conversation with CEO and Chairman of Recruiter.com, Evan Sohn. Recruiter.com delivers on-tap talent solutions that flex with an organization’s hiring needs. During their chat, Evan draws on his more than 30-year career, which has spanned e-commerce at Fortune 500 to start-up environments, to create a thought-provoking discussion. 

Are we moving to a time when employers should stockpile people instead of hand sanitizer? If so, what will this mean for hiring organizations as they acquire, onboard and retain people? And, whether organizations style themselves as purely remote, hybrid or requiring a full-on return to office, how can they compete for talent? Will there be extra challenges facing digital workplace professionals? 

Join Nancy and Evan for a high-energy conversation, as they talk of predictions for a shift from the employee-led job market of the pandemic to a more employer-centric market of tomorrow. 

Show notes and links this episode 

Guest speaker:  

Evan Sohn, Chairman and Chief Executive Officer at

Recruiter.com. 

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If you’d said the word ‘hybrid’ a few years ago, it most likely would have been in connection with a car. Say the word ‘hybrid’ today and it instantly brings to mind the workplace. Following the ‘great working from home experiment’ of 2020/2021, and as the return to the office continues, one big question keeps igniting passionate debates: ‘Where will people work from?’.  

In this episode of Digital Workplace Impact, host Nancy Goebel is joined by DWG’s Director of Knowledge, Shimrit Janes; together they discuss the complex and multidimensional issues that can arise from this question.   

In theory, it might seem like a simple question, with a simple answer. People who are desk-based will work either from an office or from home, often flexing between the two. The ‘hybrid’ at hand is therefore simply a workforce that exists across both locations – or is it? 

Earlier this year, Shimrit produced one of DWG’s latest research reports, entitled Hybrid work reimagined: Advanced practices for connected workplaces. Picking up on this, Nancy and Shimrit discuss some of the ideas the research uncovered and consider what may come next. 

Join them to hear more about structures and equity, challenges and practices, along with some great advice to help you make the most of the hybrid workplace. 

(Show notes, links and transcript for this episode.) 

Guest speaker:  

Shimrit Janes, Director of Knowledge at DWG 

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In just over five years since DWG’s Digital Workplace Impact podcast first launched, the world has grappled with a pandemic, seen fantastic technological advancements and experienced a new era of hybrid working. Through all of this, there has been an acceleration in the humanization of work. 

For this milestone 100th episode, host Nancy Goebel chats with one of our very first podcast guests, employee experience leader, Ephraim Freed. Together, they revisit the theme of that first episode, Bring yourself to work: how and why individuality is set to thrive in the workplace, moving on to explore employee experience today, what’s changed and how individuality can still thrive in an ever-changing world of work. 

Today, flexibility in work is top of mind and hybrid working has created the opportunity for greater diversity, equity and inclusion. Leading-edge thinking from five years ago is now the ‘everyday’ for many, with increasing opportunities to bring your true self to work. And, if we look to tomorrow, what can we learn from the fundamentals and past experiences to help us further develop employee-centric digital workplaces for the future? 

Sit back for a highly entertaining conversation that takes a look at what’s new, what’s through and what could be needed next in the essential digital workplace.  

Guest speakers:  

Ephraim Freed, employee experience leader; Customer Success Manager at Workplace by Facebook 

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In a world where companies are still striving to build the muscle for being fully virtual, what will provide the elements of culture when the emphasis is no longer on being together in a physical space? Why is hybrid good for business and how should meeting experiences evolve to suit the long-term needs of hybrid working? 

In this episode of Digital Workplace Impact, Nancy Goebel is in conversation with Founder and CEO of OfficeTogether, Amy Yin. OfficeTogether provides an operating system for the future office, and Amy

offers a unique perspective and fresh thinking on the digital workplace. 

The two discuss top-line trends surrounding hybrid working and return-to-office programmes – both the positives and the darker side; all at a time when the essential nature of employee choice is really shining through.  

Amy’s advice? Build solutions in public, use social media to propel creativity and armour up with the latest technologies. For more practical thinking and a refreshing take on hybrid working, join us and

listen to this podcast today. 

(Show notes, links and transcript for this episode.) 

Guest speakers:   

Amy Yin, Founder and CEO of OfficeTogether

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2021 brought a period of accelerated friction and unexpected plot twists. Throughout, many organizations grappled with returning to the physical office, new approaches to hybrid work and changing cultural expectations. So far, 2022 is bringing a whole new set of challenges that nobody could have expected at the time of putting together the predictions. 

Since 2014, DWG CEO Paul Miller has been sharing emerging and maturing trends in the evolving digital workplace, helping to inform decision-makers as they navigate the year(s) ahead. This year, for the first time, Paul has teamed up with Deputy CEO and Digital Workplace Impact host, Nancy Goebel, in predicting what’s to come.   

Will 2022 be the year when hybrid leadership comes of age? Is digital working moving into a new phase of growth and creation? Must advanced digital workplaces further connect large workforces to ensure resilience against the unexpected? As iterations of change continue, Paul and Nancy share insights to help digital workplace practitioners in their now everyday role as change agents. 

In this episode of Digital Workplace Impact, Paul Miller chats with Nancy Goebel at the end of last year. Together they take stock of the rollercoaster ride that was 2021, and look ahead with predictions for the digital workplace this year. 

(Show notes and links for this episode.) 

Blog article: Paul and Nancy’s 2022 predictions for the digital workplace

Download the full report: Decade of Courage Manifesto. Season 2: The year of change that matters

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For the first time, the digital workplace has become the essential workplace and community in many organizations. It is now a strategic asset, just like human capital. So how can leaders think about their own attitudes to hybrid working and make choices around how they show up in this arena? 

In this episode, Nancy Goebel is joined by leadership solutionist and author, Debra King, along with Dr Jesse Tyson, retired President and CEO of the NBMBAA. Debra’s recent book, Dare to climb: Your journey can move mountains, is an autobiographically inspired workbook that challenges readers to develop a game plan for their lives, and this provides a backdrop for a warm and open discussion.   

As trailblazers and go-givers, the two leaders’ careers intertwined at ExxonMobil, where they both rose to senior executive posts. Together they share enlightening insights as role models and digital advocates in the evolving hybrid workplace and in communities beyond. 

Recorded during Black History month in the US, they also explain their commitment to outreach and mentoring; leveraging their depth of personal experience to give back and pull others along. 

Join us to hear more on their thoughtful ideas and experiences on tackling many of today’s challenges – ideas which can help us to move mountains in our own workplaces and communities. 

Guest speakers:  

Debra King, Leadership Solutionist 

Dr Jesse Tyson, Retired President and CEO of the NBMBAA

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To mark the fast-approaching first anniversary of her time as host, Nancy spotlights the 10 most popular podcast conversations from Digital Workplace Impact in 2021. 

These conversations bring us the inspiring, the exotic, the practical, the visionary, the challenging and the exciting, including guests from Fidelity Investments, HSBC, energy company Uniper and The World Bank. And, as well as the many well-known international brands, there have also been some great conversations with members of the DWG team, who shared insights from DWG research on AI, robots and automation and organizational readiness, enlightened us with future digital workplace visions, and introduced the exciting new book, Nature of Work. 

A huge thank you to all our guests – and we look forward to many more inspiring conversations throughout 2022! 

Links to episodes: 

Diving into DWG’s latest organizational readiness thinking 

The phantasmagorical future of work – dreamt up by DWG’s Ed Taylor 

Nature of Work interview – The new story of work for a living age 

Connecting the HSBC frontline in the days of COVID 

The World Bank’s guide to mind-blowing onboarding and inboarding 

The luckiest CIO in the world! 

Paul Miller’s digital workplace predictions for 2021 

The power of ‘data pictures’ in the post pandemic world of work 

What it takes to be a game changer in the digital workplace

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In this episode of Digital Workplace Impact, Nancy is joined by Ash Arora, Director of User Experience at Charles Schwab, and DWG’s Research Director, Elizabeth Marsh, who come together to discuss the winners

of the Digital Workplace of the Year Awards 2021. 

Elizabeth, who leads on the awards programme, and Ash, one of the judges, share the key themes that stood out for them, namely hybrid working, employee experience and wellbeing – plus, of course, they expand

upon the impressive winning entries.  

2021 marked the fifth year of the awards programme, and so as well as looking forward and offering advice to entrants of the 2022 awards, Elizabeth and Ash also look back over the past four years, reflecting

on the insights and reoccurring themes that have arisen. 

This episode gives you an exciting glimpse of what can be achieved and will inspire you to share your story, wherever you may be on your digital workplace journey.  

Show notes and links for this episode: 

Enter the Digital Workplace of the Year Awards 2022 

Winner of Digital Workplace of the Year 2021 – Adobe 

Winner of Modern Intranet of the Year 2021 – DBS Bank 

Winner of Digital Workplace Leader of the Year 2021: Linda Lee, DBS Bank 

All Awards articles

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