Digital Workplace Impact

2022 brought more twists and turns. It was a year of economic change, of hybrid tugs of war, quiet quitting and the continuing great resignation. So, what’s next and what could this mean for those leading and shaping the digital workplace?

Since 2014, DWG leaders have reflected each year on what’s come to pass and then looked ahead at key trends. With an average 70% success rate of predictions turning into reality, DWG’s annual forward look has become a north star to help guide and inform the thinking of digital workplace leaders everywhere.  

In this podcast, host Nancy Goebel reviews the successes and surprises of 2022, and unveils DWG’s 10 predictions plus a super prediction for 2023. What’s next for digital inclusion? Will more organizations unlock opportunities in the metaverse? Will HR claim stewardship of the employee experience? And could the digital workplace get a home, a heart, a brain and courage?   

In an unpredictable world, Nancy shares insights to sharpen your thinking, so do join us to unwrap the limitless potential of the year ahead. 

(Show notes, links and transcript for this episode.) 

DWG’s 2023 predictions for the digital workplace

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With 2022 nearly at a close, it is the perfect time to unwrap DWG's top ten podcasts of the year.

In this episode, host Nancy Goebel takes us through her top choice of 2022 Digital Workplace Impact podcasts, revisiting fascinating and advice-laden discussions. These rich conversations with industry thought leaders and practitioners provide a window into the challenges they face, the ideas they are exploring and the strides they are making to push the digital workplace to new heights.

Studio guests throughout the year included organizations such as Uber, Charles Schwab, Meta, Microsoft and Prudential Financial, along with various DWG experts.

On-point topics included digital workplace disciplines such as modern learning, enterprise social, the metaverse, the hybrid working employee experience and digital inclusion, through to the always anticipated DWG predictions for the digital workplace and DWG’s awards programme.

With gifts of practical advice and challenging insights, DWG’s top ten podcasts offer something for everyone. So join us, and happy listening this holiday season

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Start today, make progress every day and ask questions! As a leader in the evolving territory of digital inclusion, our latest guest in the Digital Workplace Impact studio invites listeners to challenge mindsets and lead by example in their own organizations. 

Alyson Hudson, CIO of Enterprise Workforce Solutions at Prudential Financial, joins Nancy Goebel for a focused and open conversation – one that encourages you to look at digital inclusion through a different lens. 

Believing that you can't claim to be inclusive if anyone is left out, Alyson shares her experiences of leading from the front. In her work, she educates and influences others – including technology vendors – so that digital inclusion is truly part of Prudential’s DNA.  

An estimated 1 in 4 adults in the US lives life with a disability. Digital inclusion can help unlock opportunities for businesses to benefit from the widest talent pool, while improving the employee experience for all. 

The pair delve into the next natural progression of digital inclusion to support employees everywhere, with Alyson sharing advice to help others start or accelerate their efforts in this area. DWG’s latest research also focuses on this subject.

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Alyson Hudson, CIO of Enterprise Workforce Solutions at Prudential Financial

DWG's Report https://digitalworkplacegroup.com/reports/the-inclusive-digital-workplace/

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How can all that’s on offer in the enterprise social arena be best used to help connect and scale conversations in today’s hybrid workplace?  

Demystifying Yammer, Microsoft Viva Engage and more is at the core of this latest episode of Digital Workplace Impact. Host Nancy Goebel is joined by expert advisor, James Tyer, a customer engagement leader at Microsoft and co-author of Social By Design: How to create and scale a collaborative company. 

In this absorbing conversation, James takes listeners through a changing landscape of enterprise social, his career highlights and some top learnings on how to think about people before technology. Together, the

duo bring honest insights into creating authentic connections and opportunities to build inclusive cultures – and also gaze into the future at what could be the biggest trends yet to come. 

To hear more, and for an enlightening look at sparking collaboration, connection and conversation through enterprise social, join us and listen to this podcast today.  

Show notes, links and resources for this episode:

• James Tyer on LinkedIn
• James's book (co-authored with Mark Britz): Social by Design: How to create and scale a collaborative company:
• Amazon CA
• Amazon US
• Amazon UK
• Are you ready for Viva Engage? 10 ways Yammer customers can get ready now – Microsoft Tech Community
• For a workshop, please reach out over LinkedIn
• Links mentioned on the podcast:
• Viva Engage
• Microsoft Viva
• Storyline and Stories in Viva Engage
• Soundbite
• Harold Jarche
• Wirearchy
• Lean UX
• Sense & Respond Press

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Awards are about telling a story – and you're never done when it comes to digital workplace transformation! 

This episode of Digital Workplace Impact not only celebrates and reflects on the DWG Digital Workplace of the Year Awards class of 2022, but also explores rich learnings and fascinating trends discovered during the last six years of the awards programme.  

Host, Nancy Goebel, is joined by Elizabeth Marsh, DWG Director of Research, who manages DWG’s awards programme, and by one of this year’s judges, Christy Punch, Senior Manager responsible for the engineering experience at Liberty Mutual Insurance.  

Together, they celebrate the achievements of those organizations that are pushing forward the frontiers of the digital workplace and discuss themes such as wellbeing that really came through from this year’s winners.  

There is always a new and exciting chapter to discover through the stories behind the awards, so do sit back and take a listen today. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Christy Punch, Senior Manager, Product Manager Engineering Experience at Liberty Mutual Insurance 

Elizabeth Marsh, DWG Director of Research

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The metaverse offers enticing opportunities and the prospect of shiny, new immersive and virtual experiences, but how do you get beyond the hype and uncover the art of what’s both possible and useful in the digital workplace? 

In this episode of Digital Workplace Impact, Nancy Goebel is in conversation with Florin Rotar, Chief Technology Officer, and Patrik Löwendahl, Global Head of Metaverse Service Hub, from Avanade, a leading provider of innovative digital, cloud and advisory services. Avanade has adopted a client zero approach, so that in-house learnings can inform the work it delivers to clients as well as the industry perspectives it shares more widely. 

In this candid conversation, Florin, Patrik and Nancy explore the power, purpose, uses and early learnings around the metaverse inside Avanade’s own digital workplace. They examine real-life experiences of immersive training and inclusive recruitment via the metaverse, revealing interactions and ways of working that have not previously been possible.  

In so doing, they also uncover some useful truths about collaboration and ‘watch-outs’ to avoid, such as creating digital divides. With opportunity comes a definite responsibility and they encourage those venturing into the metaverse to take a deliberate and thoughtful approach to digital ethics – using metaverse technology to encourage trust and make the experience humane.   

So, for a conversation full of insight, advice and honest reflections grounded in real-life metaverse adventures, take a listen today. 

Guest speakers:  

Florin Rotar, Chief Technology Officer, Avanade 

Patrik Löwendahl, Global Head of Metaverse Service Hub, Avanade 

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Are you stepping into a new role or looking for a fresh approach to your current job? In the latest Digital Workplace Impact podcast, Uber’s Andrea Baltazar shares her blueprint for an effective first 100 days with any organization.  

Now a Product Design Leader, Andrea has moved industries and direction throughout her career. She joins Nancy Goebel and talks through her consistent focus on people, processes and products, an approach she has taken most recently at Uber, the tech company that connects the physical and digital worlds to help make movement happen. 

Over the years, Andrea has used her employee experience expertise to step across into the user experience design space, and the discussion uncovers rich insights. Delving into the value of bringing empathy to the workplace, being a lifelong learner, dynamic hybrid working and paying forward your learnings as a mentor, the two also look at how actively listening to user needs can provide an edge in product design. 

Brave experimentation and the importance of building partnerships underpin how Andrea lives leadership. So, whether you are a digital workplace leader or employee experience practitioner, if you’re looking for thought-provoking and practical advice – take a listen today.   

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Andrea Baltazar, Product Design Leader at Uber

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Can immersive learning help to upgrade human performance? In this latest episode of Digital Workplace Impact, Nancy Goebel talks with Dr Alex Young, founder and CEO of Virti, and uncovers crisp advice on engaging a digital workforce. 

A former trauma and orthopaedic surgeon, Alex built and sold his first company whilst at medical school. He scaled an award-winning medical education company while still training in the UK National Health Service. Virti, an employee training platform for the modern workforce, is Alex’s most ambitious venture to date.   

In this discussion, Alex shares his energy, drive and insights as someone whose entrepreneurial mindset is grounded in a mix of science and innovation. As many digital workplace teams shift from the war-room mentality of the pandemic to the future of work, Alex and Nancy predict the next mega trends and opportunities. 

Can gamification and artificial intelligence help employees to fast-track their soft skills for today’s digital workplace? What can actively encourage innovation within an organizational culture? And how can we really seize precious moments to engage increasingly busy people?  

The openings for intrapreneurship and innovation abound, so listen now and hear more on creating habits for optimal focus, performance and wellbeing. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Dr Alex Young,

former trauma and orthopaedic surgeon, founder and CEO of Virti  

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What are the possibilities opened up to organizations by tackling digital exclusion? In the UK alone, it is currently estimated that there are 20.5 million people with low digital skills or engagement. 

In this latest episode of Digital Workplace Impact, Nancy Goebel catches up with Emma Weston OBE, CEO and Founder of Digital Unite,

one of the UK’s most innovative digital inclusion organizations. Digital Unite sets out to inspire positive change through digital skills support.  

Together, Nancy and Emma explore various ways of bridging the digital divide through practices such as digital champion networks. They share advice on creating a digital daisy chain that links inclusion from the digital workplace to customer experiences to wider community experiences.  

Using case studies and insights, they uncover the power and potential for digital workplace teams to join with their diversity, equity and corporate social responsibility colleagues, to create a more digitally inclusive world. 

Join us to hear more about digital inclusivity and the potential to make a difference to customers and communities everywhere. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Emma Weston OBE, Chief Executive Officer and Founder of Digital Unite 

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What makes a truly inspiring and beautiful digital workplace? In this latest podcast episode, Estée Lauder Companies’ Kerry O’Donnell talks about the organization’s recent digital makeover – one that has just resulted in the MyELCintranet being named a Nielsen Norman Intranet Design winner. 

MyELC acts as a front door to the organization, representing the world-famous brand visually. It also demonstrates a real investment of time, care and resources to help employees to do their jobs well, wherever in the world they are located.  

In conversation with host Nancy Goebel, Kerry shares more about her role as Executive Director of Technology for Global Communications, Citizenship, Sustainability, I&D, Public Affairs and HR, including her career learnings and approach to risk and pushing the digital boundaries. 

Together, they discuss how Estée Lauder fosters strong partnerships on complex global initiatives, Kerry’s next digital workplace ambitions, and offer advice for digital workplace leaders and practitioners everywhere. 

Listen today, for a refreshing conversation set against the backdrop of this innovative company; one that is known for tying together technology with elegance, luxury and quality. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Kerry O’Donnell, Executive Director and Technology Lead at The Estée Lauder Companies Inc. for Global Communications & Public Affairs, Global Corporate Citizenship & Sustainability, Human Resources, ID&E, Lauder Family 

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