Digital Workplace Impact

At a time when leaders are dealing with more challenges in the workplace than ever before, it can be particularly difficult to know how best to make an impact. 

James Rousseau is a keen ‘go-giver’, he empowers people to pursue their potential, helps leaders achieve sustainable business growth and has written the book, Success on Your Own Terms: 6 Promises to Fire Up Your Passion, Ignite Your Career, and Create an Amazing Life.  

Follow the conversation as James joins Nancy and shares his perspective on what it takes to be a purpose-driven leader, and explains his S.C.O.R.E acronym and how it helps leaders of the hybrid workplace, as well as leaders within the hybrid workplace. 

Show notes for this episode: 

Success on Your Own Terms: 6 Promises to Fire Up Your Passion, Ignite Your Career, and Create an Amazing Life, by James Rousseau 

Decade of Courage: Season 2 – The year of change that matters 

Leading Without Authority: Why You Don’t Need To Be In Charge to Inspire Others and Make Change Happen, by Keith Ferrazzi 

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As we shift from pandemic to endemic, organizations are using hybrid working to accelerate inclusion; pulling on a wider set of employee views to innovate, collaborate and move to the next level. 

In this episode of Digital Workplace Impact, Nancy Goebel talks with Kimberly Williams, Vice President, Diversity, Equity & Inclusion, and Kristin Tetreault, Vice President of Enterprise and Leader Communication at Stanley Black & Decker. Together, they shine a spotlight on how this global business strives to build and nurture a culture where inclusiveness is a reflex in pursuit of its purpose, not just an initiative. 

For Stanley Black & Decker, as change continues, hybrid working offers its global workforce the chance to collaborate more meaningfully, creating their best ideas and doing their best work. In this exciting exploration of the human-centred digital workplace, communication, balance and authenticity are all shown to be essential ingredients in creating a culture where diversity and inclusion can thrive. Senior executives themselves play a pivotal part and the discussion looks at how they approach humanizing the workplace through visible and accessible leadership.   

With warmth and candour, Kimberly and Kristin share some of the challenges and business opportunities they are experiencing. This fascinating discussion includes practical advice for leading in and via the digital workplace in an evolving and dynamic culture – tips which you could apply to your workplace today.  

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The digital workplace is now a strategic asset of almost every large organization and, unsurprisingly, hybrid working is still a key theme and one with which many continue to grapple.  

In this episode, Nancy Goebel is joined by Veit Siegenheim, Global Modern Workplace Lead at Accenture and Avanade, who shares with us his best advice to help guide our hybrid working strategies.  

Through working with clients from around the world, Veit and his team have a wealth of insights into the current challenges, namely: employee experience and workplace technology; the opportunities these can present to digital workplace leaders; and the traps we can all fall into. 

Join Nancy and Veit as they discuss all three elements in more detail, as well as: the importance of adopting a flexible, holistic approach; how Microsoft Viva can help organizations to empower hybrid working; and why so many of us are falling into the ‘destination trap’. 

Show notes, links and resources for this episode:  

The Ponemon Institute 

Avanade’s hybrid work guide: Accelerate your hybrid work transformation

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“Hybrid working is a way of making our employees and customers happier, and allows us to make our organization a healthy and productive one.” 

• Isabel de Clercq, author of Hybrid Working: A Manifesto 

One of the hottest topics in our industry circle right now is the notion of hybrid working. Isabel de Clercq is a lover of hybrid work because it brings together her favourite topics: lifelong learning through asynchronous knowledge sharing; productivity through focus and technology; digital language; and enhanced self-consciousness. 

In this episode, Isabel, founder of Connect | Share | Lead, trend catcher, fire starter, sparkle architect and respected author, joins Nancy Goebel to share more about her third book, Hybrid Working: A Manifesto. The book is a reflection on how knowledge workers can bring their effectiveness, creativity and wellbeing at work to the next level, lighting the way through seven suggestions.  

In this fascinating discussion with Nancy, Isabel shares the inspirations for her work to date and her dreams for the future. She outlines five of the seven key ideas from the book, highlighting those that are most pertinent to digital workplace practitioners. 

As the discussion develops, they talk about the importance of using our time wisely through ‘high value activities’ and ‘slow thinking’, and explore why and when colleagues should come together in person. 

Show notes, links and resources for this episode:  

Hybrid Work: A Manifesto, by Isabel de Clercq 

Social Technologies in Business, by Isabel de Clercq  

Dear Ijeawele, or A Feminist Manifesto in Fifteen Suggestions, by Chimamanda Ngozi Adichie 

Utopia, by Thomas More

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In this episode of Digital Workplace Impact, Nancy Goebel is joined by Paul Miller, CEO and Founder of DWG, thought leader and co-author of the ground-breaking book Nature of Work. We hear from Paul about the recently released second installment of his Decade of Courage Manifesto.

The first Decade of Courage Manifesto, published in 2020, was a brave and bold actions-based document, which acknowledged the major issues that were concerning us pre-pandemic, including climate crisis, injustice, income inequality, and particularly the effects of these on workplaces.

Now, in more reflective mode, the second installment of the Manifesto, subtitled The year of change that matters, explores what’s happening in 2021, post-pandemic, including the huge and unexpectedly rapid shifts occurring in work right now.

There are deep insights into the changes in people’s feelings towards work, the relative efficiencies of in-office and remote working, and how hybrid working can transform lives. The new Manifesto edition poses the questions organizations should be asking related to our human experience of the crisis and the evolving state of work – and offers some solutions to consider.

As well as these reflections, the episode contains many practical recommendations that will enable digital workplace teams to prepare their organizations for change – both today and in the future.

Show notes, links and resources for this episode: 

Download Decade of Courage Manifesto – The Year of Change that Matters

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The global pandemic initiated a great swing in the workplace pendulum from traditional office-based, 9–5 work structures to largely remote and hybrid working environments that have changed the workplace forever.   

As we emerge now into a world shaped by the pandemic, with return-to-office strategies front of mind, the pendulum is starting to swing back towards traditional, physical workplaces. Finding the right balance of how to support both remote and in-office work spaces and cultures will enable organizations to rest somewhere in the middle of the pendulum and provide more options and flexibility for when, where and how we will work. 

In this episode of Digital Workplace Impact, Nancy Goebel is joined by executives from Herman Miller, DoorDash and Braze, all living examples of how such workplace pendulum swings have impacted their own organizations, with lessons learned along the way that they are now drawing on as they prepare for future change. 

Discussing key challenges and top priorities for hybrid working, this fascinating conversation explores ideas around agile thinking, the need to tolerate ambiguity and how to turn ‘TBD’s’ into tangible action, helping digital workplace practitioners to pave the way for a balanced and thriving employee experience, no matter which way the pendulum swings next.   

Guest speakers: Ryan Anderson, VP Global Research and Insights, Herman Miller; Eric Kerr, Program Manager of Workplace Planning, DoorDash; and Susie Youd, Senior Manager of Workplace Experience, Braze. 

Show notes, links and resources for this episode: 

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After the upheaval of the last 18 months, wouldn’t it be wonderful to be able to look forward to a phantasmagorical [fantastic, dream-like] innovative future of work? Well, it turns out that what might have seemed just whimsical and imaginary, part of a very distant future, might not be as far away as we thought!

DWG’s Executive Director, Edward Taylor, sits down with Nancy Goebel to share the ideas around the future of work he’s been dreaming up. The conversation explores how organizations are crafting ‘work from anywhere’ policies, countries successfully implementing 4-day work weeks, and the concept of the ‘digital nomad’ is becoming more mainstream.

But before you get too carried away with booking that villa for the entire summer next year, listen to this episode of Digital Workplace Impact as Ed also shares some practical advice for digital workplace practitioners preparing for this exciting and out-of-this-world future of work.

Guest speaker: Edward Taylor, Executive Director, Digital Workplace Group

Show notes, links and resources for this episode:

Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier? 

Learn more about the DWG Institute 

Hear Ed Taylor speak at Unite21 on 21-22 September 

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The career progression of a digital workplace professional rarely follows a linear path.  

Trusting yourself, taking risks and being a curious learner are just some of the tips that Neeru Arora, SVP, CIO for Volkswagen Financial Services North America, shares, going on to explain how these have guided her career progression through her ‘head, heart and hands’ model. 

This episode of Digital Workplace Impact explores Neeru’s career progression from intranet manager to CIO as well as delving into her experience of leading through the pandemic and focus for the digital workplace of the future. 

As we emerge from the pandemic and what have been a transformational few years, this powerful conversation provides a window into the digital landscape for Volkswagen Financial Services North America over the next three years, looking into the complexities of hybrid working and what it means to have a ‘maniacal’ focus on the connected customer and colleague experience. 

Guest speaker: Neeru Arora, SVP, CIO for Volkswagen Financial Services North America

Show Notes:

Modernize your existing intranet with Workgrid: 

• Read the guide: https://go2.workgrid.com/rs/764-HCQ-849/images/Enhance-Your-Intranet-Datasheet.pdf  
• Watch the demo: http://go2.workgrid.com/enhance-your-intranet-lp  

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The saying ‘Change is the only constant’ took on a new resonance during the global pandemic as disruptive change happened with velocity, transforming organizations and their working structures overnight.

COVID-19 has frequently been described as the greatest accelerator for digital transformation, forging alternative ways of working and giving new meaning to how, when and where ‘work’ is done – whether or not organizations and their people were ready for such levels of change. ‘Organizational readiness’ not only explains and provides a framework for how quickly we are able to respond to disruptive change, but also how we move forward to reorganize and regenerate in order to ultimately build back stronger. 

In this episode of Digital Workplace Impact, Nancy Goebel is joined by Shimrit Janes, Director of Knowledge for DWG, who shares insights into how organizational readiness frameworks have evolved over time, as she takes a fresh look at DWG research on this topic from 2016. She considers what has changed in this space during the global pandemic as well as what we have learned over the course of the year.

Diving into three key areas of ‘readiness’ for digital working – organizational systems, team cultivation and individual capability – this enlightening conversation shares new thinking and practical recommendations for digital workplace teams to enable their organizations to be ready for change today and in the future.

Guest speaker: Shimrit Janes, Director of Knowledge, Digital Workplace Group

Show notes, links and resources for this episode: 

Free report excerpt: Organizational readiness: What digital workplace teams need to know

Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier?

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We’ve all been asked at some point what our dream job is, and it comes as no surprise that ‘digital workplace leader’ doesn’t typically hit the number one spot. With no set background or neatly crafted career route, digital workplace leaders tend to forge their own paths into this essential role within organizations today.

In this episode of Digital Workplace Impact, Graham Kennedy, Head of Digital Workplace at Fidelity Investments, shares insights into his own career path from starting out as a customer service associate to becoming a digital workplace leader. Graham is recognized as a ‘game changer’ in the industry and, in his first year as Head of Digital Workplace, he was named in two category wins in DWG’s 2020 Awards: Digital Workplace Leader of the Year (Game Changer), Digital Workplace of the Year (Fidelity Investments for Strategic Vision).

Graham dives into what it takes to be a game-changing digital workplace leader, explores how to structure a successful team by fostering a culture of continual learning, and talks about his current focus for the digital workplace around re-entry back into the office to empower dynamic work inside the organization.

The lines around the digital workplace are being redrawn and, with that, the role of digital workplace teams has shifted from plugging in new collaboration technology to a more empathic and holistic approach to the whole employee experience and creating a more connected story.

This episode will leave you with practical guidance for navigating challenges within the digital workplace, tips on how to apply the best of what we’ve learned through the pandemic, and unique ways to prioritize the highest value work to deliver integrated, connected and engaging employee experiences through your digital workplace. 

Guest speaker: Graham Kennedy, Head of Digital Workplace, Fidelity Investments

Show notes, links and resources for this episode: 

Workgrid’s onboarding resources: https://www.workgrid.com/streamline-onboarding

Workgrid "enhance your intranet": http://go2.workgrid.com/enhance-your-intranet-lp 

Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digitalworkplaceawards/

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