Digital Workplace Impact

Christy Punch is a unique voice and recognized expert within the digital workplace industry. This year she reprises her role as a judge for DWG’s Digital Workplace of the Year Award.

Christy, Senior Product Mgr. Engineering Experience, at Liberty Mutual Insurance S, joins long-time friend and host, DWG’s CEO Nancy Goebel, for the latest episode from the Digital Workplace Impact studio. Together, they talk about why Christy is excited to take on the role of judge, her focus oninnovation and the employee experience, and the key ingredients of her successful career to date.

At global insurance specialist Liberty Mutual, Christy leads large-scale, complex digital transformation efforts. She is also recognized as one of Constellation Research’s Top 100 Leaders Transforming Employee and Customer Experience. During the discussion, Christy’s passion for ‘moving the needle’ for the businesses she works for shines through.

To hear more, and to enjoy a vibrant conversation that covers Christy’s career journey from early digital native to her role today, join us and listen to this podcast.

(Show notes, links and transcript for this episode.)

Guest speakers: 

Christy Punch, Senior Product Mgr. Engineering Experience, Liberty Mutual Insurance

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What happens when organizations don’t address digital ethics effectively? And how much is possible when they do?

DWG’s Director of Knowledge, Shimrit Janes, joins host Nancy Goebel in the Digital Workplace Impact studio for their final conversation on inclusivity in the digital workplace. Shimrit is the author of DWG’s recent thought-provoking three-part research series, which includes The inclusive digital workplace: 2. Forging digital ethics.

The conversation uncovers the nature of ethics and how a dedicated digital strain is now emerging –  one that’s being tested even further with the emergence of generative AI. With real-life examples from Oxfam and Comcast, the two bring to life how new ways of working can be nurtured in the digital workplace, with approaches and pace to benefit both employees and organizations.

In the ever-evolving digital workplace, there’s a point at which what’s possible with technology, what’s appropriate from a legal perspective and what’s preferable to a practitioner will intersect or conflict. It’s here that ethics and trust come into play.

Shimrit proposes that widening our conversations on choices, impacts and comfort levels can open up new opportunities, and assist those exploring emergent technologies in ways that are healthy.

So, for great insights along with practical and aspirational advice for moving at ‘the speed of trust’, take a listen today.

(Show notes, links and transcript for this episode.)

Shimrit Janes, Director of Knowledge for DWG

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Could the potential of ChatGPT and generative AI capabilities compare with what mechanization did to spark the Industrial Revolution? If so, how can we best approach using AI as a springboard for evolution in today’s digital workplaces? 

In this episode of Digital Workplace Impact, host Nancy Goebel welcomes back Florin Rotar, Chief Technology Officer at Avanade, a leading provider of innovative digital, cloud and advisory services. In previous years, the two have collaborated on a number of projects, presenting a shared focus and unique perspectives on how digital technology is changing work and people.  

In a matter of a few short months, ChatGPT has become a catalyst for change, curiosity and creativity in workplaces everywhere. In this conversation, Florin and Nancy really get to the heart of the hype, the risks and the opportunities, and ask whether ChatGPT and emerging AI capabilities will democratize the use of artificial intelligence at large? 

So, for a human-generated view on AI, join us and listen to the conversation. Hear more about how the future might unfold, along with some great advice on how best to seize the opportunities this pivotal moment brings. 

(Show notes, links and transcript for this episode.) 

Florin Rotar, Chief Technology Officer, Avanade 

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In the past 20 years, DWG has completed more than 700 benchmarks – both of intranet and digital workplaces – in each case providing insights for organizations to wanting to take the next step in achieving their ambitions. 

In this episode of Digital Workplace Impact, DWG’s benchmarking architect and lead benchmarking evaluator, Chris Tubb, helps to uncover the mysteries of all things benchmarking. What’s the DWG model? How does it work? How is it different from the Digital Workplace of the Year awards? And what are the biggest benefits to the organization of stepping into the benchmarking spotlight? 

At a time when digital workplace teams are looking to sharpen their business cases for investment, provide proof of value or conduct health checks to inform their aspirations, DWG’s benchmarking gives an independent evaluation of how a digital workplace is performing along with actionable recommendations for ‘what next?’. 

Chris is one of DWG’s lead strategy consultants and a published author. DWG’s Chief Executive Officer and host, Nancy Goebel, leaves him with no question unasked, revealing just how much more data and metrics can really add to a world full of opinion.  

So, for crisp insights and great conversation take a listen to evaluate for yourself if DWG’s benchmarking might be for you. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Chris Tubb, Lead Strategy Consultant and Benchmarking Evaluator at DWG 

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That red carpet moment is nearly upon us as the Digital Workplace of the Year Awards team prepares for another season of sparkling entries.

In this episode of Digital Workplace Impact, host and DWG’s Chief Executive Officer, Nancy Goebel, meets with two of the behind-the-scenes heroes who team up to deliver the Awards, and hears more about all that goes into celebrating and learning from the industry’s best of the best.  

Chair of the Awards is Elizabeth Marsh, DWG’s Director of Research, while Sarah Escott, DWG Events and Collaboration Director, oversees DWG’s rolling programme of events, DWG’s own digital workplace, and is also the Awards programme manager. 

This in-depth conversation covers the origins story behind the success of these Awards, changes over the years, what's new this season, and spotlights what practitioners learn from start to finish. All this and more is packaged up with great advice on the application process – including not to worry about perfection! 

The Awards honour those who have excelled in creating well-executed, high-performing digital workplace environments – and

there is still time to take part. You can enter up to May 12, 2023, whether it’s as a prospective Digital Workplace of the Year, Modern Intranet of the Year or Digital Workplace Team of the Year.  

Join Nancy and the team for the inside scoop on all things Awards and polish up that entry today.  

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Elizabeth Marsh,

DWG Director of Research 

Sarah Escott,

DWG Events and Collaboration Director 

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Creating digital accessibility is a responsibility and an opportunity all at once. 

In this episode of Digital Workplace Impact, host Nancy Goebel is once again joined by the insightful and astute Shimrit Janes, DWG’s Director of Knowledge. Together, they examine the importance of prioritizing digital accessibility, the subject of Shimrit’s final chapter in the new DWG three-part research series, The inclusive digital workplace. 

The discussion journeys through understanding disabilities and the role of accessibility in removing environmental, systemic and attitudinal barriers to participation.

The pair stop to explore the backdrop of four disability models and the fit these have with the digital workplace. Also under scrutiny is a case study from MassMutual and a range of insights, including the crucial part that digital accessibility can play in helping to create a healthy living system within an organization. Shimrit’s advice throughout? Adopt a learning mindset to uncover what you don’t know, how you can start to learn more, and just why it’s so important to do so.

For a thought-provoking discussion that can help propel your thinking on digital accessibility, listen now. 

(Show notes, links and transcript for this episode.)  

Guest speakers:  

Shimrit Janes, DWG’s Director of Knowledge

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Digital inclusivity is a way of working, a culture through which the digital workplace is intentionally made welcoming to everyone – but how can you successfully create this?  

In this episode of Digital Workplace Impact, Shimrit Janes, DWG’s Director of Knowledge, shares her latest insights from The inclusive digital workplace: Part 1 – Nurturing digital inclusivity. This recent report, the first in a three-part DWG research series, is available online. 

Host Nancy Goebel explores what inspired this series of reports, why Shimrit is releasing Nurturing digital inclusivity first, the difference between inclusivity and accessibility, and why ethics has also been investigated.  

A key learning? You can focus on accessibility, but this doesn't mean you're creating an inclusive experience for everyone. Together, the two pinpoint great examples from the field as well as opportunities and challenges, covering the principles of good design and the value of becoming a ‘conscious communicator’.  

Relevant today more than ever, this podcast has advice and insights to help those designing and operating in digital workplaces everywhere. Listen now and learn more. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Shimrit Janes, DWG’s Director of Knowledge 

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In this latest episode of Digital Workplace Impact, you can meet Stacie Barrett, Director of Internal Communications at Domino's, the world’s largest pizza company.

An exceptional digital workplace practitioner, Stacie is responsible for digital and in-person communication to Domino’s franchisees and corporate team members globally. Within minutes, you will see just why OFC named Stacie a ‘Rockstar of Culture and Communication’.

Stacie specializes in integrating messages from all areas of the company into simple, coherent and digestible communications. This ballerina turned corporate performer is a passionate storyteller, and in this captivating conversation she describes her philosophy and practical thinking around internal communications.

Together, Nancy and Stacie discuss what it takes to harness the best of storytelling and technology while filtering out the non-essentials for time-poor and often disparate audiences. A lifelong learner, Stacie’s approach is grounded in purpose, empathy, active listening, humour and impact.

So, for a slice of Stacie’s recipe for success – including pizza sharing – and advice for internal communicators in the hot seat, take a listen today.

(Show notes, links and transcript for this episode.)

Guest speaker:

Stacie Barrett, Director of Internal Communications at Domino’s

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As DWG’s latest member research report is published, Research Author and Lead Strategy Consultant, Kevin Olp, drops into the Digital Workplace Impact studio to unbox his findings on the evolution of enterprise social networks (ESNs). 

In Intranet 2.0 and enterprise social networks: How they've changed the way we work, Kevin examines how ESNs have been adopted (or not) by organizations, considers the extent to which they’ve changed how we work, and explores how they’ve evolved over the last decade and a half. 

Together, Kevin and host, DWG’s Nancy Goebel, use this latest podcast to dig into whether early expectations have been realized, uncover the barriers that have stood in the way, and ponder what can be taken into the future. And, indeed, they ask whether taking a step back to view progress reveals important learnings that will help practitioners to create and sustain thriving ESNs for the future? 

So, if where you’re going won’t need roads, take a listen today for more that could help you on your journey back to the future of ESNs! 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Kevin Olp,

DWG Research Author and Lead Strategy Consultant 

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What happens when two DWG CEOs – past and present – sit down together in the DWI studio? A conversation that sparkles with insights to tempt digital workplace pioneers and practitioners everywhere. 

Known as an inspirational and unconventional leader, as well as an industry visionary, Paul Miller founded DWG more than 20 years ago, never wanting to head up a ‘normal’ company but going on to steer the team from strength to strength. Paul passed on the CEO leadership baton at the end of 2022 to become DWG’s first Chief Creative Officer. 

In this episode of Digital Workplace Impact, Paul joins new DWG CEO and podcast host, Nancy Goebel, to share some of his learnings as CEO as well as uncovering a few of the surprises he’s encountered along the way. The pair discuss his leadership blueprint for unlocking a freedom ethic, while making the creative process fun, rewarding and valuable, and Paul looks forward to future plans to grow DWG’s ‘creative DNA’. 

Add into the mix Nancy’s inciteful reflections, a good dose of humour, and discoveries from across the years, and this is a glorious podcast treat for the start of the new year. So, be in the company of CEOs and join us for a great listen from two of DWG’s leading mavericks. 

(Show notes, links and transcript for this episode.) 

Guest speaker:  

Paul Miller,

DWG’s former CEO and Founder, turned Chief Creative Officer 

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