Digital Workplace Impact

In this episode, two thought leaders, Dion Hinchcliffe and Paul Miller, come together to compare and contrast their digital workplace predictions for 2020. What neither of them predicted was this current dramatic shift to remote working, and so they take time to reflect on the possible longer-term implications of coronavirus on work. Follow the conversation as they discuss employee experience, company culture, new sourcing models and creating more resilient ways of working. Guest: Dion Hinchcliffe, Constellation Research Show notes, links and resources for this episode: Paul Miller’s digital workplace predictions for 2020: https://digitalworkplacegroup.com/2019/11/25/my-10-digital-workplace-predictions-for-2020/ 2020 Predictions for the Future of Work, by Dion Hinchcliffe: https://www.constellationr.com/blog-news/2020-predictions-future-work Rapid response remote working – 12 week support program: https://digitalworkplacegroup.com/2020/03/16/rapid-response-remote-working-12-week-support-program/ Coronavirus: 20 little lessons for successful remote working – based on (almost) 20 years’ experience at DWG: https://digitalworkplacegroup.com/2020/03/11/coronavirus-20-little-lessons-for-successful-remote-working-based-on-almost-20-years-experience-at-dwg/

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As the world, and in particular the workplace, employs more and more artificial intelligence (AI), digital ethics is no longer a nice-to-have but an essential. Joining Paul on this podcast are three heavyweight minds who specialize in this area. Follow the conversation as they discuss the connection between morality and power; how technology shapes politics and vice versa; establishing digital workplace principles; oh… and Mary Poppins! Guest speakers: David Oskandy, Former Global Counsel at Avanade; Florin Rotar, Global Modern Workplace Lead at Avanade and co-author of “We, The People: Human Purpose in a Digital Age – A guide to digital ethics for individuals, organizations and robots”; and Josh Simons, graduate fellow at Harvard and author of (soon to be published) “AI vs. Democracy: How citizens can rule machines”. Show notes, links and resources for this episode: ‘What Mary Poppins can teach us about raising ethical robots', article by David Oskandy for the Financial Times: https://www.ft.com/content/c728c042-1e45-11e9-a46f-08f9738d6b2b ‘We, The People: Human Purpose in a Digital Age – A guide to digital ethics for individuals, organizations and robots’, by Florin Rotar and Peter Temes: https://www.avanade.com/en-gb/thinking/research-and-insights/we-the-people-guide 'Sorry we missed you’, film directed by Ken Loach: https://www.imdb.com/title/tt8359816/

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Introducing the first in our series of mini podcasts – DWG Shots, or small servings of concentrated inspiration from Paul Miller. In this episode, Paul delves deeper into his first digital workplace prediction for 2020, which focuses on accessibility. Show notes, links and resources for this episode: Paul Miller’s digital workplace predictions for 2020: https://digitalworkplacegroup.com/2019/11/25/my-10-digital-workplace-predictions-for-2020

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As 2019 draws to a close, Paul looks back and reflects on the 14 Digital Workplace Impact episodes launched this year – and pauses for thought on what 2020 has in store. This year, our podcasts have charted successful digital workplace transformations and signposted positive collaborations with AI, we looked to the education sector for inspiration and marvelled at the adoption by the mobile frontline. Show notes, links and resources for this episode: Paul Miller’s digital workplace predictions for 2020: https://digitalworkplacegroup.com/2019/11/25/my-10-digital-workplace-predictions-for-2020

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A podcast about podcasts! Paul Miller finds out how Nationwide Building Society launched its corporate podcast as an internal communications channel. Starting with a six-month pilot, the objective was to uncover and amplify some of the usually quiet employee voices. Tune in, be inspired and find out what the future holds for podcasts within the Society. Featuring: Mark Parkinson, Digital Channels Business Partner, Nationwide Building Society Show notes, links and resources for this episode: UStudio: https://ustudio.com Adobe Audition: https://www.adobe.com/uk/products/audition.html

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With 1.5 million employees, Walmart has one of the largest intranets in the world. In addition, it is clever enough to distinguish between whether an employee is logging in within their working hours or “off the clock”. Tune in and learn about the thinking behind this impressive intranet, the content strategy, and keeping up with the speed of culture.Featuring: Steve Wilson, Director, Digital Strategy & Brand Engagement, Walmart Show notes, links and resources for this episode: “More from Less: The surprising story of how we learned to prosper using fewer resources – and what happens next”, by Andrew McAfee: https://www.amazon.com/More-Less-Surprising-Learned-Resources_and/dp/1982103574

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Awarded for Enabling the Frontline in the Digital Workplace of the Year Awards 2019, Paul Miller talks to the project manager for Stagecoach’s digital transformation, Ricky Sickelmore.Stagecoach is one of the largest bus operators in the UK, and employs 25,000 people, the majority of whom are frontline workers. From an under-used, desk-orientated intranet to a much-loved mobile app, Ricky and his team have been able to deliver real benefits to drivers and engineers.Paul and Ricky discuss the ingenious pilot, the lightning rollout, bringing your own device (BYOD) and the ripple effect of positivity on the organization as a whole.Featuring: Ricky Sickelmore, Business Analyst, Stagecoach Show notes, links and resources for this episode: Digital Workplace of the Year Awards 2019: https://digitalworkplacegroup.com/digital-workplace-year-awards/Blink: https://joinblink.com/

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With 68% of EY considered digital natives, the focus is on providing the ultimate employee digital experience to suit this (growing) audience. Recorded in person at a DWG Member Meeting in New York, Chase Mohr and Jess Woods talk to Paul Miller to explain how EY is engaging the most connected young workers, through innovative product design, tailored search experiences and an unexpected chatbot!Featuring: Chase Mohr, Associate Director, Product Strategy and Innovation and Jess Woods, Product Design Lead, EYShow notes, links and resources for this episode: Apply to join one of DWG’s exclusive in-person member meetings: https://digitalworkplacegroup.com/member-meetings-autumn-2019-application

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The International Monetary Fund (IMF) is embarking on a radical project to replace 30-year-old technology with a new digital workplace to improve productivity, collaboration and knowledge management.Follow the conversation with Nisreen and Ahmed as they explain how the project came about; describe their approach; and marvel at the power of a stick man sketch! Featuring: Nisreen Farhan and Ahmed Ammar, The International Monetary FundShow notes, links and resources for this episode: Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digital-workplace-year-awardsWinner of Digital Workplace of the Year 2019 – American Express: https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-of-the-year-2019-american-expressWinner of Digital Workplace Leader of the Year 2019 – Marc Bramoullé at Ubisoft: https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-leader-of-the-year-2019-marc-bramoulle-at-ubisoftDigital Workplace Experience: https://www.dwexperience.com

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In this episode of Digital Workplace Impact, we learn about the winner of the Digital Workplace of the Year Award 2019 American Express. Tune in and hear from Gary Kensey, Vice President of Technology, as he talks about what it’s like to be recognized in the awards, what makes for a winning digital workplace, lessons learned along the way (and pitfalls to watch out for) and the focus for the future.Featuring: Gary Kensey, Vice President of Technology, American ExpressShow notes, links and resources for this episode: Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digital-workplace-year-awardsWinner of Digital Workplace of the Year 2019 – American Express: https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-of-the-year-2019-american-express

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