Digital Workplace Impact

There’s a growing group of inspiring people from around the world who believe that the web is failing us, and envisage a new web, which is more open, private, secure and fun, known as DWeb.Paul speaks to Wendy Hanamura, who tells us more about the DWeb movement; explains why we need to reboot our relationship with technology; and describes what a new online world could, and should, look like.Featuring: Wendy Hanamura, Director of Partnerships at The Internet Archive, and Event Producer for DWeb CampShow notes, links and resources for this episode: DWeb Camp: https://dwebcamp.org“The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power”, by Professor Shoshana Zuboff: https://www.amazon.co.uk/Age-Surveillance-Capitalism-Future-Frontier/dp/1781256845

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As new generations come through; as people seek purpose (and passion) in their work; as the consumer’s voice becomes more and more powerful – is the organization moving from a mechanistic view to a natural, living system view?Listen to this enlightening conversation unfold as Paul and his guests discuss topics such as human-centred design, prototyping, AI and machine learning, and whether these are ushering in the digital-age’s “organization as a living system”.Featuring: Nick Allen, Global Director of Design and User Experience, GE Healthcare, and Toni Vanwinkle, Senior Director, Digital Workplace Experience, Adobe

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Paul Miller talks to Marc Bramoullé, Director of Knowledge Management Services at Ubisoft, who won the Digital Workplace Leader of the Year Award 2019. Tune in to hear from Marc as he talks about knowledge management, machine learning and user-centred design at Ubisoft; tells us about his leadership approach and philosophy; and shares what’s next for him and his team. Featuring: Marc Bramoullé, Director of Knowledge Management Services, UbisoftShow notes, links and resources for this episode: The Digital Workplace of the Year Awards 2019: https://digitalworkplacegroup.com/digital-workplace-year-awards/

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University of Leicester is leading the way with its “Digital Campus”. More than just the university’s web presence, Ross Parry, Deputy Pro-Vice-Chancellor (Digital), and Lauren Vargas, Digital Fellow, explain what the “Digital Campus” is and share some remarkable examples of how technology is being used across the university to enhance learning and teaching, facilitate research and improve efficiency in management and administration.Featuring: Ross Parry, Deputy Pro-Vice-Chancellor (Digital), and Lauren Vargas, Digital Fellow, University of LeicesterShow notes, links and resources for this episode: University Digital Strategy: Building the Digital Campus: https://www2.le.ac.uk/institution/digital-campusWhat Microsoft is thinking about now – and in the future – and what it tells us (Microsoft’s Envisioning Center): https://digitalworkplacegroup.com/2019/04/24/what-microsoft-is-thinking-about-now-and-in-the-future-and-what-it-tells-us

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Douglas Pamplin managed the rollout of BNY Mellon’s internal chatbot in July 2017. Since then, they have resolved more than 174,000 queries without the need for a human behind the help desk. How so? They started small; they identified the specifics that would simplify their processes and they perfected them.Follow the conversation as Douglas tells us more about looking after 55,000 employees 24/7 and what’s next for BNY Mellon; shares his thoughts on the best use cases for virtual assistants; and explains why he’s nurturing the self-help culture within the organization.Featuring: Douglas Pamplin, Head of IT Service Desk, BNY MellonShow notes, links and resources for this episode: BNY Mellon’s Digital Workplace of the Year 2017 – why it won: https://digitalworkplacegroup.com/2017/09/27/bny-mellons-digital-workplace-year-2017-won/

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Within the space of three years, Nationwide climbed from near the bottom of Digital Workplace Group’s benchmarking tables to almost top. In this episode, Paul Miller talks to Jon Simons, Digital Channels Senior Manager at Nationwide, about how the team achieved such a radical result, and how DWG Benchmarking and Membership helped the organization go from caterpillar, through cocoon, to butterfly. Show notes, links and resources for this episode: Blog post series by Shimrit Janes:From caterpillar to butterfly: How Nationwide made the case for intranet transformation: https://digitalworkplacegroup.com/2018/11/07/from-caterpillar-to-butterfly-how-nationwide-made-the-case-for-intranet-transformationInside the cocoon: How Nationwide ran a tightly focused intranet transformation project: https://digitalworkplacegroup.com/2018/11/28/inside-the-cocoon-how-nationwide-ran-a-tightly-focused-intranet-transformation-projectAnd so, a butterfly: How Nationwide set themselves up for a sustainable intranet transformation: https://digitalworkplacegroup.com/2018/12/12/and-so-a-butterfly-how-nationwide-set-themselves-up-for-a-sustainable-intranet-transformation

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In reaction to the dystopian view of AI and unwilling to accept it, Paul Daugherty and H James Wilson set about writing Human + Machine: Reimagining Work in the Age of Artificial Intelligence. Written as a guide to help people make informed decisions and plan for the future, Paul Daugherty talks to Paul Miller about some of the key themes from the book.Show notes, links and resources for this episode: ‘Human + Machine: Reimagining Work in the Age of Artificial Intelligence’, by Paul Daugherty and H James Wilson:https://www.amazon.com/Human-Machine-Reimagining-Work-Age/dp/1633693864‘The Future of Jobs Report 2018’, World Economic Forum: https://www.weforum.org/reports/the-future-of-jobs-report-2018“Humans are underrated”, Elon Musk: https://www.livescience.com/62331-elon-musk-humans-underrated.html“Idataty”, will.i.am: https://www.information-age.com/will-i-am-artificial-intelligence-123475325/‘Age of Discovery: Navigating the Risks and Rewards of Our New Renaissance’, by Ian Goldin and Chris Kutarna:https://www.amazon.co.uk/Age-Discovery-Navigating-Rewards-Renaissance/dp/1250085098‘The Rise and Fall of D.O.D.O.’, by Neal Stephenson and Nicole Galland: https://www.amazon.co.uk/Rise-Fall-D-D/dp/0008132569

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Philips employs more than 70,000 employees in 100 countries. Before it launched its new intranet, Communication Channels Director, Dennis Agusi, relayed the organization’s global message through a myriad of local intranets.But with Philips’ strategic shift into the healthcare sector, came razor-sharp focus for the new intranet, which boasts content governance, content lifecycle management and a hugely successfully search functionality.Dennis is also a studio guest on Digital Workplace 24 on February 26–27, 2019 (https://digitalworkplacegroup.com/digitalworkplace24-2019/dw-24-schedule/#hour-2), a unique online digital workplace insight event, broadcasting around the world over 24 hours. Book your ticket here: https://digitalworkplacegroup.com/digitalworkplace24-2019/dw-24-bookShow notes, links and resources for this episode: Philips: https://www.philips.com/globalDigital Workplace 24: https://digitalworkplacegroup.com/digitalworkplace24-2019

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ING has recently undergone a huge project to bring 500 intranets in 40 countries into one shared intranet. As well as that, ING has restructured the company to enable the organization to get the best out of technology. Paul Miller talks to Joris Kok, Product Owner of ‘One Intranet’, who is in charge of the ongoing developmentof the platform.Joris tells us about the benefits of their agile approach; how to create the optimal team; and how the building itself has been renovated to reflect the new ways of working.Show notes, links and resources for this episode: Paul Miller’s digital workplace predictions for 2019: https://digitalworkplacegroup.com/2018/11/14/my-10-digital-workplace-predictions-for-2019Open Knowledge Exchange – January 17, 2019, register here: https://digitalworkplacegroup.com/news-events/dwg-open-events

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Geert Nijs has almost finished writing his book “A travel guide for your social collaboration road trip”, which is an ingenious alternative to the traditional user guide or training manual.Recorded in person at a DWG Member Meeting in Amsterdam, Paul Miller talks to Geert and Syngenta’s Nicki Allitt about this new approach and the power of storytelling. The trio discuss bringing stories to life; digital conversations; how actions speak louder than words; and why more organizations aren’t telling their stories.Show notes, links and resources for this episode: Digital Workplace 24: https://digitalworkplacegroup.com/digitalworkplace24-2019 “Sapiens: A Brief History of Humankind” by Yuval Noah Harari:https://en.wikipedia.org/wiki/Sapiens:_A_Brief_History_of_Humankind

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