The next time someone declines to take responsibility for words or actions that had a bad impact, don’t immediately assume it’s a flaw in their character. Maybe it’s just their protective brain doing its job.

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Being able to say no is essential for good day-to-day negotiating. Yet it can evoke anxiety about appearing obstructive, unkind, or unhelpful. If you want a way to keep yourself from saying yes when you really do need to say no, pack this research-supported technique in your toolkit.

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A meta-conversation is a conversation about a conversation — how it unfolded or how you’d like to approach it. Meta-conversations are useful for deciding how we want to handle everyday disagreements with loved ones or colleagues.

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New research is challenging the notion that thinking, problem solving, and decision making take place strictly in the head. And finally giving me some credibility after years of placing interactive toys in the middle of my mediation table.

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