Disagree better

When we deliver or receive information in a totalizing way, we make a difficult conversation needlessly more difficult. Here’s how to resist this type of all-or-nothing thinking and take some of the pain out of disagreements and negative feedback.

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Conflict in personal, professional and business relationships leaves permanent cracks and breaks behind. What if, instead of trying to ignore or hide the damage, we revered it, understanding that “better than new” is more valuable than “good as new”?

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Some people do conflict loudly, whether due to familial or cultural roots, habit, or a low boiling point. When you want to interrupt someone’s habitual yelling during conflict, try to make the request without contributing to the fight.

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Chronic tension and conflict can provoke reactions that are more about what happened in the past than what’s happening at this very moment. In such instances, the conflict may be quite real but not entirely true.

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When friction enters a working relationship, sometimes the best path through isn’t to talk it out. Sometimes the best path through is an indirect one — ask for a favor. Here’s how the Ben Franklin Effect works.

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