What we do immediately after we express empathy helps or hinders the connection and alignment we’re trying to build.

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How to skip the drama and the rumination and raise a concern so they’ll actually listen.

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It’s tempting to tell people what they should do. It feels efficient, and it makes us feel helpful and wise. When we replace telling with asking, we can do something more powerful and, ultimately, more satisfying: Help people illuminate what’s important and generate effective solutions to problems.

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My newsletter, Disagree Better, turns 25 this month. I’m marking the milestone with 25 ways to disagree better from a wide array of thinkers.

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One reason agreements and solutions fail is that they don’t sufficiently identify and address the root causes of the problem. Another is that they address behavioral elements of the conflict without also addressing systemic elements that drive the behavior. The Relationship Diagram is an excellent tool for overcoming both of these problem-solving hurdles.

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Should our conflict partners have to earn or deserve our good graces for us to show them generosity of spirit when they’re acting badly? Here’s a way to disagree better even when we think we’re handling the encounter well and they’re not.

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Like a movie trailer, your Stuck Story is a montage of the most interesting moments in a conflict, with certain scenes magnified and others omitted. It’s not the story of the conflict; it’s your story of the conflict. It’s not helpful to keep repeating your Stuck Story, either to yourself or to others. Here’s why and how to stop the unintended rehearsals.

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Stonewalling makes conflict conversations more difficult and can damage vital relationships. So what can you do if you want to talk out a problem, but the other person is stonewalling? Start by understanding how the present circumstances may be driving the behavior.

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I'm on summer break and will be back with a new episode next month. In the meantime, enjoy this replay from the archives.

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When someone is steadfastly committed to their position in an argument, the best we can do sometimes is create just a tiny bit of wiggle room in their thinking, enough to soften their position and give the conversation somewhere to go. Here’s one way to do it.

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