Disambiguation

🎙️ Welcome to this episode of the Disambiguation Podcast, "Elevating the Customer Experience with Generative AI" where we delve into the transformative power of AI in the areas of marketing, sales, and customer service.

🌟 Our special guest, Lily Chiu-Watson, Director of Product Marketing Experience Intelligence at Adobe Digital Experience BU, shares her expert insights on leveraging generative AI to revolutionize customer interactions and business strategies.

🔍 In this episode, we discuss:

How generative AI is reshaping the functions of marketing and sales.
Innovative strategies for personalizing customer experiences with AI.
Real-world examples of AI-driven success stories in customer service.
The future of customer engagement in the era of AI technology.
👥 Perfect for marketers, sales professionals, customer service experts, and tech enthusiasts looking to stay ahead in the rapidly evolving digital world.

📈 Learn from Lily's experience and discover actionable insights to elevate your customer experiences with the latest AI advancements.

🔗 Don't forget to subscribe for more episodes on how businesses are leveraging AI and generative AI for improved business performance.

The use of generative AI is rapidly growing across an assortment of business functions, and generally is seen as a tool to boost the productivity of your teams. Productivity isn't the only benefit though, and companies are starting to look for generative AI platforms that can provide competitive advantage by addressing specific industry vertical use cases. I'm joined by Ali Hanyaloglu, VP of Product Marketing at Amplience to discuss the many use cases for generative AI in the retail industry. 

The release of ChatGPT and other generative AI tools over the past year has caused many diverse reactions from higher educational institutions and educators. Many see opportunity and the need to make sure students are knowledgable about the technology, while others have pushed back, opposed and restricted the use of generative AI. Join us as we discuss the use of generative AI in higher education and its impact on the future of work with Keeley Meetze, CEO of the Keeley Company LLC.

Generative AI use is rapidly growing across many business functions, and generally is seen as a tool to boost the productivity of your teams. Productivity isn't the only benefit though, and companies are starting to look for generative AI platforms that can provide competitive advantage by addressing specific industry vertical use cases. I'm joined by Michelle Wu, CEO and co-founder of NyquistAI to explore the industry vertical use cases in life sciences. This episode is the first in an ongoing series to look at industry vertical use cases across a variety of industries. 

AI and Generative AI have huge potential to help businesses improve the entire customer lifecycle. I'm joined by AI, CRM and process automation expert Jeff Nicholson for a wide ranging discussion on AI and generative AI in sales, marketing and customer service and how the application of these technologies can enhance the customer journey. 

When it comes to AI it starts with the data. On this week's episode of Disambiguation we take a look at automation and AI for data management with Gaurav Pathak, Vice President of Product Management for AI Initiatives and Metadata at Informatica. Our discussion includes Informatica's offerings Claire and ClaireGPT, the role of automation and AI in democratizing data for end users, and virtual data assistants for data teams and business users.

AI regulation is a hot topic and with the Biden Administration's AI Executive Order "Safe, Secure and Trustworthy AI" the US is joining the European Union and other governments in setting out a regulatory framework. In this bonus edition of Disambiguation I take a look at the provisions in the order and the areas of AI that it will impact.

In this week's Disambiguation Podcast we discuss AI governance, compliance and regulation with Jacob Beswick, Director of AI Governance Solutions at Dataiku. Compliance and governance is a critical topic for any company using or planning to use generative AI solutions, and is particularly important for businesses in highly regulated industries. In addition regulatory bodies around the world are taking a look at potential regulations related to generative AI use in business so getting ahead of these with intentionality in building compliance strategies is prudent for business leaders.  

This week's Disambiguation Podcast episode is another special edition, this time from Orlando, FL at Deltek ProjectCon 2023. I'm joined by Warren Linscott, Chief Product Officer at Deltek to talk about AI and generative AI for project based businesses. We talk through a number of use cases in managing and operating a project based business ranging from virtual assistants to automation in the context of Deltek's new AI enabled product offerings.

In this week's episode we take a look at applying generative AI to create content in a team environment. I'm joined by Shawn Olds, co-CEO and co-founder of Boodle.ai. We discuss a wide range of topics around making generative AI more available and useful for business teams through applications that are built to empower teamwork, and are much easier to learn and use. 

Check out Boodle.AI: https://boodle.ai/