Today we focus on something every self storage operator hopes they never have to face—but absolutely need to be ready for: disasters. When the worst happens, every decision matters. Kevin Leebrick and Scott McLaughlin join Tommy and Melissa to share real stories from their own crisis experiences—fires, floods, and more—and the lessons they've learned the hard way.

We cover:

• What to do (and avoid) in the first 24–48 hours after disaster strikes

• How to support distressed staff and tenants

• Dealing with insurance gaps, communication breakdowns, and repair delays

• How to prep your facility now: checklists, safeguards, and budgets

• What disasters aren't typically covered by insurance

• Tips for multi-site operators and high-risk areas like flood zones

• The top 3 pieces of advice our guests would give to every operator

Disasters don't wait. This episode gives you the tools to prepare, respond, and recover stronger.

This webinar originally aired on August 21, 2025 .

Watch the YouTube replay- Disaster Prep & Recovery Webinar

Guests: Kevin Leebrick (NoDa Self Storage) & Scott McLaughlin (Sentry Self Storage Management)

Hosts: Tommy Nguyen & Melissa Huff

Brought to you by the teams at StoragePug and Lighthouse Storage Solutions