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Title: The Transactional Manager
Author: Abe Wagner
Narrator: Joseph R. Durika
Format: Unabridged
Length: 7 hrs
Language: English
Release date: 10-03-17
Publisher: Abe Wagner & Associates
Ratings: 5 of 5 out of 1 votes
Genres: Business, Management
Publisher's Summary:
The most difficult and lingering problems that arise within organizations do not result from lack of some commodity such as money, machinery, materials, time, ideas, or expertise. If we follow a particular problem back to its roots, we often find that it is actually a "people problem". Somewhere along the line, somebody is angry, resistant, needy, passive, unthinking, obstructive, or in pain.
The problem stems from the ineffective way that this individual (or group of individuals) is dealing with feelings, conflicts, and stress. Many organizations try to solve their "people problems" by manipulating commodities (buying a new piece of equipment, putting on an extra shift, adding or dropping a product, and so on) rather than by paying attention to what is going on with the people in the organization. In short, they treat the symptom rather than the cause.
If manipulating the commodities happens to make things go better for the people involved, the problem may be solved; if it doesn't, the problem will persist, or worsen, or simply take another form. Clearly, it would be more efficient to first investigate the underlying "people problem" before investing time, money, and energy in a "solution" that may or may not bring the desired results.
Many of these "people problems" are quite subtle. Few subordinates are willing to be in open is agreement with their supervisors, and fewer still are overtly obstructive. Instead, people "make mistakes", "have accidents", "misunderstand", "can't", spin their wheels, waste time, get sick, fail to cooperate with one another, and so on. Supervisors often cope with stress in these same ineffective ways, and many are unwilling to confront the inappropriate behavior of their supervisees.
Members Reviews:
This is a great book. Abe makes deep content easy
This is a great book. Abe makes deep content easy. Readers will learn how to manage ego and enhance relationships in any context. If you understand that more than half of success in business, at home or anywhere, come from ones ability to get along with oneself and others, then this book is essential.
Well worth your time.
This book provides incite essential to understanding transactions in the workplace. Abe Wagner does an exceptional job of explaining the principles of transactional analysis and giving relevant examples of how to solve communication issues.
A great introduction to TA that is simple to understand and easy to implement. Highly recommended for any manager to read.
Egregious error.
They sent the wrong book. It was one published 20 years earlier.