Dispatch in Depth

Samantha Hawkins, communications officer with Cobb County 911 in Marietta, Georgia, discusses the role of customer service in emergency dispatch, bias in the dispatch center, and what it's like to be a woman of color working in 911.

For Your Information:

Read Samantha's essays:

https://www.humanize911.com/post/being-the-coworker-you-d-want-to-work-with

https://www.911derwomen.com/blog/bigger-than-the-bias-being-a-person-of-color-in-911

Learn more about the care gap: https://aedrjournal.org/filling-the-care-gap-with-kate-jennings/

Learn more about 911der Women: https://aedrjournal.org/911der-women-with-sara-weston/

Janell Farr, president, and Jenean Hansen, head of programs and operations, discuss their nonprofit the All Clear Foundation, whose aim is to improve the health and wellbeing of first responders through resources like a peer-to-peer app, a mobile wellness tool, and a robust resource database.

For Your Information:

ResponderRel8 (https://responderrel8.com/)—peer-to-peer chat app which, in the absence of widespread peer support programs for all, enables first responders across the country to connect, commiserate and celebrate—anonymously if preferred—without stigma or fear getting in the way. As of October 2020, the app is currently subscription-free to past/present first responders.

You | ResponderStrong (https://you.responderstrong.org/)—free and confidential wellness tool for Responders to recover, recharge and stay strong between shifts. Increase your personal wellbeing through confidential quizzes and content to tap into your own power and potential to succeed, thrive and matter—enhancing your health, wellbeing, and everything in between.

First Responder Resource Database (https://allclearfoundation.org/resources/) with more than 700 resources to assist first responders and their families.

COVID-19 Resources for Responders (https://allclearfoundation.org/covid-19-resource-links/) for the unique challenges being faced as a result of the pandemic.

Hundreds of Resources for Families (https://allclearfoundation.org/family-resource-links/) adjusting to new school procedures due to the pandemic.

Kate Jennings, executive director of Wellington Free Ambulance Clinical Communication Center in New Zealand, discusses her center's programs to text PDIs and PAIs to patients and do welfare checks.

For Your Information:

Check out the Wellington Free site: https://www.wfa.org.nz/

Kerri Hatt, editor-in-chief of EMS1 magazine, and Anthony Minge, senior partner with Fitch & Associates, discuss the 2020 EMS Trend Report, which continues a five-year effort to identify how EMS providers, managers, and leaders perceive the challenges impacting the sustainability and future of the industry.

For Your Information:

Read the 2020 EMS Trend Report: https://www.ems1.com/ems-trend-report/articles/2020-ems-trend-report-heed-industry-warning-signs-commit-to-change-rwCWJuICXiSTQ54L/

EMS1: https://www.ems1.com/

Fitch & Associates: https://www.fitchassoc.com/

The 911 Training Institute: https://www.911training.net/

Kerri Hatt, editor-in-chief of EMS1 magazine, and Anthony Minge, senior partner with Fitch & Associates, discuss the 2020 EMS Trend Report, which continues a five-year effort to identify how EMS providers, managers, and leaders perceive the challenges impacting the sustainability and future of the industry. 

 

For Your Information: 

Read the 2020 EMS Trend Report: https://www.ems1.com/ems-trend-report/articles/2020-ems-trend-report-heed-industry-warning-signs-commit-to-change-rwCWJuICXiSTQ54L/  

EMS1: https://www.ems1.com/ 

Fitch & Associates: https://www.fitchassoc.com/  

The 911 Training Institute: https://www.911training.net/

Reverend France A. Davis, civil rights activist and advisory member of the IAED's new Diversity and Inclusion Board, discusses his background as an activist, the steps we need to take to achieve equality in America, and how emergency dispatch specifically can help effect change.

Dr. Chris Olola, Director of Research for the IAED, Greg Scott, Associate Director of Protocol Evolution, and Matt Hirschi, Data Analyst, discuss the IAED's data center: what it is, how it came to be, and how it can benefit your agency.

For Your Information:

Check out the data center dashboards: https://www.emergencydispatch.org/data-center-dashboards

Have a question for the research team? Email them at ARCresearchteam @ emergencydispatch (dot) org.

Chandy Ghosh and Monica Million, co-founders of NENA's WIN initiative, discuss the need for spaces dedicated to women in 911 as well as WIN's objectives.

Learn more about WIN:

https://www.nena.org/page/win

Kari Dickerson, firefighter, paramedic, and Director of Diversity and Membership for the National EMS Museum, discusses Freedom House Ambulance Service, one of the first ever EMS programs, and its influence on modern emergency medicine.

Want to learn more about Freedom House? These links are a good place to start:

https://www.facebook.com/istandwithfreedomhouse/

http://traumedypodcast.com/episode-5-freedom-house-director-gene-starzenski/

https://www.emsworld.com/article/1222574/forgotten-legacy-freedom-house

Sara Weston, senior project consultant for 911 Authority, discusses 911der Women, a group she created for women in careers touching 911 to connect with and support one another.

For Your Information:

https://www.911derwomen.com/

https://www.911training.net/post/911derwomen

https://www.instagram.com/911derwomen/