Dispatch in Depth

Sarah Smith, Public Information Officer for Pennington County Emergency Services Communication Center, discusses her center's 911 Citizens' Academy—what it is, who it's for, and how to institute one in your own center.

For Your Information:

https://www.pennco.org/citizens911

https://rapidcityjournal.com/news/local/dispatchers-offer-a-look-inside-the-nerve-center-of-emergency/article_c62b4418-7813-5739-9236-b7dfd86e7f98.html

Sarah Smith, Public Information Officer for Pennington County Emergency Services Communication Center, discusses her center’s 911 Citizens’ Academy—what it is, who it’s for, and how to institute one in your own center. 

For Your Information: 

https://www.pennco.org/citizens911  

https://rapidcityjournal.com/news/local/dispatchers-offer-a-look-inside-the-nerve-center-of-emergency/article_c62b4418-7813-5739-9236-b7dfd86e7f98.html

Liz Belmonte, training supervisor at Cambridge Emergency Communications, discusses implicit bias, including how it can affect every step of an emergency police call, from the caller to the dispatcher to the responding police officer.

For Your Information:

Test your implicit biases: https://perception.org/research/implicit-bias/

Watch Dr. Mahzarin R. Banaji explain hidden biases: https://www.youtube.com/watch?v=XK_G-rkXenM&t=2s

Jennet Sullivan, Accreditation and Compliance Coordinator for Cedar Park Police Department, discusses domestic violence and abuse by sharing her mother's experience and outlining things emergency dispatchers should remember when taking these calls.

For Your Information:

The following are resources for victims of domestic abuse and anyone wanting to learn more.

www.thehotline.org/help/

Helping teenagers create healthy relationships: www.loveisrespect.org/

ncadv.org/

www.futureswithoutviolence.org/

www.nrcdv.org/

How to talk with kids about domestic violence: www.domesticshelters.org/articles/chi…tic-violence

www.thehotline.org/help/help-for-f…nds-and-family/

Tina DeCola, Communications Specialist Supervisor for Las Vegas Fire and Rescue, discusses the call that got her interested in human trafficking, signs emergency dispatchers can look for to spot potential trafficking calls, and the perspectives of trafficking victims.

For Your Information:

If you would like to contact Tina regarding her training on handling human trafficking calls, you can reach her at tdecola @ lasvegasnevada (dot) gov

Denise Amber Lee Foundation: www.deniseamberlee.org/

Todd Stout, president and founder of FirstWatch, discusses the role of FirstWatch in COVID-19 surveillance, lessons learned from the Ebola virus outbreak, and the importance of emergency dispatchers increasing their resilience.

For Your Information:

FirstWatch website: www.firstwatch.net/

Learn more about Health Intelligence: www.firstwatch.net/hi/

Paramedic Chiefs of Canada webinar featuring FirstWatch, Snohomish County 911, and Orleans Parish Communication District: www.firstwatch.net/paramedic-chief…rt-3-april-9th/

ResilientFirst with Mike Taigman: www.firstwatch.net/resilientfirst-…binar-10-24-19/

Director Tyrell Morris, Orleans Parish Communication District, discusses the implementation of Protocol 36: Pandemic, Epidemic, and Outbreak (Surveillance and Triage), the role of video triage in COVID-19 calls, and New Orleans's self-quarantine registry.

For Your Information:

OPCD's COVID-19 ECC Resources: opcdla.gov/covid-19-ecc-resources/

SHOWUP: S – Sincere; H–Honest; O–Optimistic; W–Well-informed; U–Upbeat; and P– Procedurally Compliant

Terry Peterson, Deputy Director of Snohomish County 911, discusses his center's implementation of Protocol 36: Pandemic/Epidemic/Outbreak (Surveillance or Triage), how things have changed for emergency dispatchers, and how they're planning for the future.

For Your Information:

Download Protocol 36 and stay up-to-date on COVID-19 communications: www.emergencydispatch.org/COVID-19-Communications

Snohomish County 911's website: snohomishcountywa.gov/5589/COVID-19-Response

Welcome back to Dispatch in Depth, where we give you the stories behind the science of emergency dispatch. This is an official podcast of the International Academies of Emergency Dispatch, the world’s leading authority in dispatch science. I’m your host, Becca Barrus—writer and copy editor for the Journal of Emergency Dispatch.

Are you a hardcore researcher? A data nerd? Are you neither of those but still want to stay up-to-date on the latest and greatest in dispatch? This podcast is for you!

In each episode we’ll be bringing you stories of the fascinating people who work in this area. We’ll give you their backstory, including how they got there, what they’re working on, and what drew them to the field. These are people who represent the cutting edge in emergency dispatch.

Do you have an idea for an episode? Shoot us an email at dispatchindepth @ emergencydispatch.org. We’d love to hear from you about what you and your center are doing to further the work of dispatch.

So watch this space! We’ll continue publishing on iTunes, Stitcher, SoundCloud, or wherever you get your podcasts.

In our final episode with Isabel as the host, Isabel talks with Alissa Wheeler, the new editor-in-chief of AEDR. They discuss the purpose of a peer-reviewed journal, the need for involving emergency dispatchers in research, and possibilities about an upcoming podcast.

 

For Your Information:

Check out the research briefs: https://aedrjournal.org/research-briefs/

Peruse papers on AEDR: https://aedrjournal.org/

Submit your own paper: https://aedrjournal.org/submit/

Submit a poster: https://www.surveymonkey.com/r/Nav2020posters

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org