Dispatch in Depth

Isabel talks with Kim O'Donnell, Commander for Communications Education & Quality Improvement for Toronto Paramedic Services. They discuss the role of curiosity in mentorship, the new feedback sandwich, and the difference between mentoring, training, and coaching.

For Your Information:

To learn more about leadership training, check out our podcast about the CCM program: https://aedrjournal.org/leadership-training-days-with-anthony-minge-and-joe-coons/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Kim O’Donnell, Commander for Communications Education & Quality Improvement for Toronto Paramedic Services. They discuss the role of curiosity in mentorship, the new feedback sandwich, and the difference between mentoring, training, and coaching.

 

For Your Information:

To learn more about leadership training, check out our podcast about the CCM program: https://aedrjournal.org/leadership-training-days-with-anthony-minge-and-joe-coons/

 

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Anthony Minge, Senior Partner with Fitch & Associates, and Joe Coons, Director of Safety and Communications for LifeFlight Eagle. Together they discuss the Communication Center Manager Program, the kinds of research projects that CCM participants do, and why disseminating the results of those projects is important.

For Your Information:

Fitch & Associates' Communication Center Manager (CCM) Program: https://www.fitchassoc.com/communication-center-manager-program/

DiSC personality profiles: https://www.discprofile.com/what-is-disc/overview/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Steve Zenes, 911 Operations Coordinator with the Morris County Communications Center. They discuss how police dispatch is different from fire and EMS, why "Tell me exactly what happened" matters, and parallels between police work and research.

For Your Information:

Link to Steve's poster: https://aedrjournal.org/evaluating-the-effect-of-proper-use-of-tell-me-exactly-what-happened-case-entry-questions-on-chief-complaint-selection-and-information-gathering-at-emergency-police-dispatch/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Stella Benami, researcher and former emergency dispatcher. They discuss how Dr. Benami's experiences in dispatch inspired her dissertation, the difference between compassion fatigue and burnout, and the biggest factors in the mental health of emergency dispatchers.

For Your Information:

Link to the podcast episode on emotional labor: https://aedrjournal.org/youve-got-me-doing-emotional-labor-with-dr-sharon-mastracci-and-ian-adams/

Brower Psychological: http://browerpsychological.com/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Mike Barnum, an emergency medicine physician in Las Vegas. They discuss how evidence informs practice, the different types of evidence, and how to integrate sound data into your center.

For Your Information:

AMR Las Vegas: https://www.amr.net/locations/operations/nevada/las-vegas/las-vegas-event-medical

American College of Emergency Physicians: https://www.acep.org/

American Academy of Emergency Medicine: https://www.aaem.org/

National Association of EMS Physicians: https://naemsp.org/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Mike McEvoy, EMS Coordinator for Saratoga County. They discuss common myths about bystander and responder potential for opioid exposure, the symptoms of an opioid overdose, and how to keep callers safe.

For Your Information:

The article in the Journal that Mike responded to: https://iaedjournal.org/when-you-need-it-most/

Mike's response article: https://iaedjournal.org/scene-safety-in-an-opioid-epidemic/

American College of Medical Toxicology (ACMT) and American Academy of Clinical Toxicology (AACT) position statement: https://www.tandfonline.com/doi/full/10.1080/15563650.2017.1373782

Prehospital Emergency Care article: https://www.tandfonline.com/doi/abs/10.1080/10903127.2017.1367446?journalCode=ipec20

NIOSH recommendations: https://www.cdc.gov/niosh/topics/opioids/fieldinvestigations.html

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Karen Abrashkin, Medical Director of the House Calls Program and the Clinical Call Center for Northwell Health. They discuss how the House Calls Program works, the benefits of aging in place, and the complexities of DNRs.

For Your Information:

Independence at Home: https://innovation.cms.gov/initiatives/independence-at-home/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Rhonda Kelly, ResponderStrong Program Manager at the National Mental Health Innovation Center. They discuss Rhonda's circuitous route to her current career, barriers to emergency responders getting mental health help they need, and where mental health treatment is heading.

For Your Information:

The theater shooting Rhonda mentions around 5:45 is the one that took place in Aurora, CO, in 2012.

National Mental Health Innovation Center website: http://mentalhealthinnovation.org/

"Taking Care of Our Own: Mental Health Among Colorado Emergency Responders" https://responderstrong.org/responderstrong-survey-report/

ResponderStrong website: https://responderstrong.org/

ResponderStrong Facebook page: https://www.facebook.com/ResponderStrong/

Status: Code 4, Inc. website, which has documentaries showing how responders bring trauma home: https://www.sc4i.org/lifelines

Matt Vogl's TEDx talk about Virtual Reality and mental health: https://www.youtube.com/watch?v=ynMv1sNggyc

If you are experiencing suicidal thoughts, please call one of the following hotlines:

Australia: 13 11 14

Canada (outside Montreal): 1-866-277-3553

Canada (Montreal): 514-723-4000

United Kingdom: 116 123

United States: 1-800-273-8255

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Lindsy Bentley, a GIS professional working in Utah. They discuss the role of GIS in emergency response, the ever-changing nature of maps, and how emergency dispatchers can better direct responders.

For Your Information:

Project Lifesaver: https://projectlifesaver.org/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org