Dispatch in Depth

Isabel talks with Jamie Foster, a trainer for the South Western Ambulance Service in the U.K. They discuss what "transgender" means, which medical protocols are impacted by the caller's gender, and how the EMD can balance getting the right information with giving good customer service.

For Your Information:

U.K. NAVIGATOR: https://uknavigator.emergencydispatch.org/

OED definition of transgender: (adj.) Designating a person whose sense of personal identity and gender does not correspond to that person's sex at birth, or which does not otherwise conform to conventional notions of sex and gender.

OED definition of misgender: (v.) Refer to (someone, especially a transgender person) using a word, especially a pronoun or form of address, that does not correctly reflect the gender with which they identify.

Gendered Intelligence: http://genderedintelligence.co.uk/

Manchester Metropolitan University study on discrimination against transgender people in 2007: https://www.ilga-europe.org/sites/default/files/trans_country_report_-_engenderedpenalties.pdf

TSER (Trans Student Educational Resources): http://www.transstudent.org/

National Ambulance LGBT Network: https://www.ambulancelgbt.org/

Intersex Society of North America: http://www.isna.org/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Julie Hardle, Manager of Recovery and Resiliency for Optum Salt Lake County. They discuss the origin of Mental Health First Aid, rituals to put in your self-care toolbox, and how common mental illness is.

For Your Information:

Read more about the history of Mental Health First Aid: https://www.mentalhealthfirstaid.org/about/

Read more about how the PTSD of emergency dispatchers compares to that of combat veterans: https://aedrjournal.org/differences-in-ptsd-symptomatology-between-combat-veterans-and-emergency-dispatchers/

Anxiety is the most common mental illness in the U.S.: https://adaa.org/about-adaa/press-room/facts-statistics

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Ty Wooten, NENA's Director of Education. They discuss the role of NENA in 911, how training and professionalism are related, and educating the public about what exactly emergency dispatchers do.

For Your Information:

GIS is an acronym for "geographic information system," a system designed to capture, store, manipulate, analyze, manage, and present spatial or geographic data.

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Chris Bradford, an instructor for IAED and founder of Protocol Support, LLC. They discuss the role of ED-Qs, how Q's and research interact, and the differences between QA and QI.

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Jerry Overton, President of the International Academies of Emergency Dispatch. They discuss the importance of studying low acuity calls, the role of an IRB in research, and IAED's focus for the future.

For Your Information:

Gerontology: the scientific study of old age, the process of aging, and the particular problems of old people.

HHS: Health and Human Resources

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Janette Turner, Director of Health Services Research at the University of Sheffield. They discuss alternative performance and quality indicators for ambulance services, whether or not quick dispatch results in better outcomes, and how exactly ambulance-related research is conducted.

For Your Information:

Link to the study: https://www.england.nhs.uk/wp-content/uploads/2017/07/ARPReport_Final.pdf

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Kim Rigden, associate director of accreditation at IAED. They discuss the philosophy of catching people doing it right, strengths-based feedback formulas, and common hurdles to accreditation.

For Your Information:

Due to the complex nature of the task/type distinction of feedback, IAED created strengths-based feedback so the ED-Q does NOT have to figure out if a task is a promotion task (creative) or prevention task (accuracy-based) and react accordingly with positive or negative feedback.

For more information, see the following article.

Link to Kim's previous podcast: https://aedrjournal.org/o-come-all-ye-burned-out-with-kim-rigden/

ACE Online Site: https://accreditation.emergencydispatch.org/

Link to the Race to ACE Facebook group: https://www.facebook.com/groups/1025994800869995/

Kim's reading recommendations:

Via Character Strengths: http://www.viacharacter.org/www/

When: The Scientific Secrets of Perfect Timing by Dan Pink

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Kevin Seaman, director of the Maryland Resuscitation Academy. They discuss the role of emergency dispatchers in the chain of survival, the value of case studies in research, and the biggest barriers to improving cardiac survival rates.

For Your Information:

Link to Dr. Levy's podcast: https://aedrjournal.org/resuscitate-me-one-more-time-with-dr-matthew-levy/

Link to Resuscitation Academy: http://ramaryland.org/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process.

For Your Information:

Choose Wisely campaign: http://www.makingchoicestogether.wales.nhs.uk/home

Read the Research Brief about CPR Barriers featuring Craig Sturgess's call: https://aedrjournal.org/do-cpr-calls-have-barriers/

Listen to the Craig Sturgess call: https://aedrjournal.org/craig-sturgess-anatomy-of-a-cpr-call-with-barriers-redacted-call/

ECCS: Emotional Content and Cooperation Score

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Kate Dernocoeur, co-writer of Principles of EMD. They discuss how the textbook on EMD was written, the difference between classroom learning and street sense, and the special role of emergency dispatchers in EMS.

For Your Information:

Kate's website: www.katedernocoeur.com

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org