Dispatch in Depth

Isabel talks with Vincent Robbins, president and CEO of MONOC. They discuss why objective measurement is so important, the problems associated with using lights and sirens in an emergency response, and the steps to help local leaders and community members have realistic expectations about response times.

For Your Information:

MONOC: https://www.monoc.org/newPub/index.cfm

The Savvik Foundation: http://www.savvik.org/Vendors-And-Distributors/Vendors/North-Central-EMS

Meaningful Metrics article: http://www.jems.com/articles/print/volume-43/issue-3/departments-columns/management-focus/meaningful-metrics.html

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Louisa Stark, professor of human genetics and director of the Genetic Science Learning Center, and Heather Coulter, Community Liaison for the Community Outreach and Collaboration Core of the Center for Clinical and Translational Science. They discuss the definition of translational science, the importance of community collaboration in research, and the role of trust and transparency in working with the public.

For Your Information:

Genetic Science Learning Center: http://learn.genetics.utah.edu/

Community Faces of Utah: https://cfu.utah.edu/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat "the sponge effect," and how giving critical feedback can be just as hard as receiving it.

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Mike Taigman, Improvement Guide for FirstWatch. They discuss how data can be used to reduce human suffering, the benefits of listening to people who are resistant to change, and EMS Agenda 2050.

For Your Information:

FirstWatch: https://www.firstwatch.net/

Edwards Deming:

-The 14 Points of Management https://www.youtube.com/watch?v=tsF-8u-V4j4

-The System of Profound Knowledge https://deming.org/explore/so-pk

EMS Agenda 2050: http://emsagenda2050.org/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dawn Faudere, Operations Supervisor at Johnson County Emergency Communications, and Rich Lindfors, Total Quality Improvement Manager at Richmond Ambulance Authority. They discuss what it's like to be an amateur in research, the studies they conducted at their individual centers, and the research workshop at Navigator.

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Allen Siorek, retired Gainesville Fire Rescue District Chief. They discuss the research projects required for graduation from the National Fire Academy's Executive Fire Officer Program, how realistic NFPA response time standards are, and the shift toward evidence-based practices in the fire service.

For Your Information:

Executive Fire Officer Program: https://www.usfa.fema.gov/training/nfa/programs/efop.html

NFPA: National Fire Protection Association https://www.nfpa.org/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Gordon Giesbrecht, also known as Professor Popsicle, the world's foremost authority on freezing to death. They discuss the ethics of freezing people, the 1-10-1 principle, and the best way to get out of a sinking vehicle.

For Your Information:

IRB: Institutional Review Board (an administrative body that protects the rights and welfare of human research subjects)

Article in Outside Magazine https://www.outsideonline.com/1821211/meet-prof-popsicle

Demonstrating the 1-10-1 principle on David Letterman (8:20–32:55): https://www.youtube.com/watch?v=_Ha0cEwg7y8

Example of a recent save using the MPDS sinking vehicle protocol: https://www.facebook.com/Allhazardsresponse/posts/1971072126478309

https://www.youtube.com/watch?v=nb1bY0Fk9ao

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation between high emotional labor and high sense of fulfillment in careers, and the need to highlight the job being done by emergency dispatchers.

 

For Your Information: 

Emotional Labor and Crisis Response: Working on the Razor’s Edge (https://www.amazon.com/Emotional-Labor-Crisis-Response-Working/dp/0765625199)

Emotional Labor: Putting the Service in Public Service (https://www.amazon.com/Emotional-Labor-Putting-Service-Public/dp/0765621177/ref=mt_paperback?_encoding=UTF8&me)

The research poster about giving emergency dispatchers closure (https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/)

If you’re an emergency dispatcher, please take this survey to help Dr. Mastracci further her research: https://csbsutah.co1.qualtrics.com/jfe/form/SV_6KhyKlmECi0DnVP

 

Want to get involved in a study? Have a question? Email us at  dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Kim Rigden, psychology enthusiast and the associate director of accreditation at IAED. They discuss the importance of positive psychology in a field as stressful as emergency dispatch, the concept of feedforward, and small things you can do to make your outlook a little more positive.

For Your Information:

VIA Strengths Survey (https://www.viacharacter.org/survey/account/register)

Handout from The Psychology of the 911 Call (https://cloud.prioritydispatch.net/index.php/s/8RWo7j4NfzyuZci)

Character Strengths in the UK (https://cloud.prioritydispatch.net/index.php/s/6OMnT08J6cQVU5Y)

Looking Forward to Performance Improvement: Field Test of the Feedforward Interview for Performance Management (https://cloud.prioritydispatch.net/index.php/s/OJ17T3rNBw93rhk)

'Paying it forward': performance improvement through feedforward interviews (https://cloud.prioritydispatch.net/index.php/s/zhaE4SHAXMzuwVx)

Strength-based performance appraisal and goal setting (https://cloud.prioritydispatch.net/index.php/s/fE3Gz5ooy2BkgKD)

The Feedforward Interview (https://cloud.prioritydispatch.net/index.php/s/qc4ewugLBgFm3Yt)

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Chuck Gipson, Quality and Education Manager for MEDIC EMS. They discuss how emergency dispatchers were instrumental in getting the prehospital stroke alert off the ground, the importance of getting a stroke patient help as soon as possible, and building trust between dispatch centers, paramedics, and hospitals.

For Your Information:

MEDIC EMS (http://www.medicems.com/)

tPA (Tissue Plasminogen Activator): a medicine that helps break down blood clots that is primarily used to treat strokes.

In 2010, the American Heart and American Stroke Associations set a goal of at least 50% of patients receiving tPA within 60 minutes of the paramedics arriving at their door. (http://www.strokeassociation.org/idc/groups/heart-public/@wcm/@hcm/@gwtg/documents/downloadable/ucm_308277.pdf)

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org