Dispatch in Depth

Isabel talks with Bonni Stockman, the associate director of instructor services for IAED, and Jordan Sebresos, a senior instructional designer for Priority Dispatch. They discuss training needs in a dispatch center, the best methods for educating emergency dispatchers, and the qualities of a good instructor.

For Your Information:

Excited delirium: a condition that presents with psychomotor agitation, delirium, and sweating. It may include attempts at violence, unexpected strength, and very high body temperature.

Link to Jordan's emergency dispatcher training study (Part 1): https://aedrjournal.org/current-methods-and-factors-influencing-successful-training-of-emergency-dispatchers-in-emergency-communication-centers/

Resources for those interested in finding out more about becoming an instructor or trainer: http://www.emergencydispatch.org/CertInstructorTraining; https://learn.emergencydispatch.org/LEARN/Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel Gardett talks with EJ Hinterman, captain of the Draper City Fire Department, and Holly Downs, a training coordinator for Salt Lake Valley Emergency Communications Center, about a metronome study they both recently participated in. They discuss the low percentage of bystanders who are comfortable with providing CPR, how to get people to perform CPR at the correct rate, and the value of emergency dispatchers and responders participating in research.

For Your Information:

Bystander CPR stats from the American Heart Association http://cpr.heart.org/AHAECC/CPRAndECC/General/UCM_477263_Cardiac-Arrest-Statistics.jsp

Moulage: makeup that simulates and looks like real wounds; typically used in disaster drills

Hawthorne Effect: people modify an aspect of their behavior in response to their awareness of being observed (https://explorable.com/hawthorne-effect)

Check out "Push to Survive," EJ's nonprofit dedicated to teaching CPR: http://pushtosurvive.org/

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Conrad Fivaz, the clinical director of Priority Solutions, and Gigi Marshall Knight, Emergency Communication Nurse System (ECNS) program administrator. They discuss the goals of secondary triage, the importance of studying low acuity calls, and how ECNS affects emergency dispatchers.

For Your Information:

Priority Solutions Inc™: http://www.prioritysolutionsinc.com/

Ambulate: to walk or move about

The abstract for the ALPHA study mentioned by Isabel at 17:58: https://www.cambridge.org/core/journals/prehospital-and-disaster-medicine/article/using-onscene-ems-responders-assessment-and-electronic-patient-care-records-to-evaluate-the-suitability-of-emdtriaged-lowacuity-calls-for-secondary-nurse-triage-in-911-centers/138A2F44D4B7E9E4F0EFA316D744EE8F

REMSA (Regional Emergency Medical Services Authority): https://www.remsahealth.com/

MedStar: http://www.medstar911.org/

Likert scale: used for measuring customer satisfaction (https://www.simplypsychology.org/likert-scale.html)

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel Gardett talks with Chris Knight, a member of the Police Council of Standards for the International Academies of Emergency Dispatch (IAED), and Meghan Broadbent, a research data analyst for IAED. They discuss how to balance data from research with police experience, the current trend of the public calling for more data collection regarding police, and the role of emergency dispatch in both.

For Your Information:

Link to Brett's podcast

Acuity: severity of the call

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Ivan Whitaker, Medical Program Director for Priority Dispatch Corp. They discuss the need for protocols that deal specifically with inter-facility transfers, the importance of research-based evidence to justify an ambulance ride to insurance companies, and how the transfer protocol fits in with the Medical Priority Dispatch System.

For Your Information:

Accredited emergency communication centers (http://www.emergencydispatch.org/Accreditation)

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Marc Gay, one of the world's foremost experts on CPR and resuscitation. They discuss the levels of evidence for which resuscitation research qualifies, when to use ventilation first and when to use compressions first, and the future of dispatch-assisted CPR.

For Your Information:

Heart and Stroke Foundation of Canada (http://www.heartandstroke.ca/)

American Heart Association/AHA (http://www.heart.org/HEARTORG/)

International Liaison Committee on Resuscitation/ILCOR (http://www.ilcor.org/home/)

Citizen CPR Foundation (https://citizencpr.org/)

Levels of evidence (http://libguides.winona.edu/c.php?g=11614&p=61584)

Dr. Paul Pepe M.D. (http://profiles.utsouthwestern.edu/profile/43741/paul-pepe.html)

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Brett Patterson, the chair of the Medical Council of Standards for the IAED. They discuss the why and how of getting involved with research, what it means that a dispatch system is "evidence-based," and how to enact change to protocols using research.

For Your Information:

Sepsis (https://en.wikipedia.org/wiki/Sepsis)

ABCs (https://en.wikipedia.org/wiki/ABC_(medicine))

AHA (http://www.heart.org/HEARTORG/)

Hypoxic seizure (https://en.wikipedia.org/wiki/Cerebral_hypoxia)

Edwards Deming, Some Theory of Sampling (https://www.amazon.com/Theory-Sampling-William-Edwards-Deming/dp/048664684X/ref=sr_1_4?s=books&ie=UTF8&qid=1505500418&sr=1-4&refinements=p_lbr_one_browse-bin%3AW.+Edwards+Deming)

Edwards Deming, Quality, Productivity, and Competitive Position (https://www.amazon.com/Quality-Productivity-Competitive-Position-Edwards/dp/0911379002/ref=asap_bc?ie=UTF8)