Disruptive Branding, a podcast by Saffron Brand Consultants

In an increasingly globalized and digitalized world, consumers are bombarded by choice. Where once price was all important, in most industries this factor is no longer sufficient for brands to differentiate from their competitors. So, where can you find that key competitive edge? The answer is customer service. With everything from process to communication, Alfredo Fraile, Chief New Business Development Officer at Saffron, gives actionable tips on how to build customer loyalty through excellent service.

There is no product without brand and there is no brand without product. So how can you navigate this apparent dilemma? Hear from our Chief Growth Officer Ben Knapp about the relationship between product and brand and how to ensure they effectively reinforce each other. Gain insights from his experience and learn how brands can design products and services equipped for the present and the future. So why is it so important to be authentic, relevant and differentiating?

Using brand to drive the future of mobility within cities

The way that people get around cities is changing dramatically. From the emergence of new forms of transport to the rise of shared vehicles, the mobility sector has reached an exciting moment of disruption.

Learn first hand from leaders in this sector, how to leverage brand to navigate the changing mobility landscape.

In this episode, Saffron’s CEO Jacob and Chief Strategy Officer Fernando tell us why they recommend adding “21 Letters on Life and its Challenges” to your summer reading list.

One of the giants of contemporary thought, Handy uses the format of letters to his grandchildren to cover a range of topics from finding purpose in life to coping with our ever changing world. It’s a heartwarming and optimistic read filled with both inspiring and practical advice.

At Saffron we say that “brand is the promise of an experience – delivered”. In this episode, Ben Knapp, Chief Growth Officer at Saffron, explains how companies should deliver on this promise by shaping the way that audiences experience the brand. Once a promise is established, what assets, touchpoints and moments should you focus on when it comes to enhancing brand experience?

For a company to maintain a strong brand and reach full potential, the brand must be lived internally. Luz Erhardt, Chief Client Officer at Saffron, gives insight into how to engage the workforce in an effective way. Post pandemic, the need for a strong Employee Value Proposition is ever more important and motivating employees and creating a sense of brand ownership may seem a more complex task. Luz draws on her years of experience to give key actionable tips on how to achieve this.

We can all picture the iconic logos of brands Apple, Nike or Coca-Cola. But brand design goes beyond logos and colour schemes. Gabor Schreier, Chief Creative Officer at Saffron, explains how design brings brand strategy to life, making it visible for both internal and external stakeholders. But when it comes to a design project, what are the different phases and challenges to consider?

In today’s competitive times it is no longer enough to have an incredible service or product. In order to differentiate themselves, brands need to go further. In this episode, Fernando Ortiz-Ehmann, Chief Strategy Officer at Saffron, explains the importance of brand strategy as the guiding light of an organization.

Apple and Netflix are among the world’s most successful brands. How did they get there? Jacob Benbunan, Gabor Schreier and Benjamin Knapp, authors of the book Disruptive Branding, talk about creative innovation and how crucial it is for brands to have a disruptive mindset. The key is to become the disruptor rather than the disrupted, especially in these times of change.