Having a clear complaints policy helps people in churches to listen to each other well and deal with problems that come along.

In this episode of In:Dependence, Phil Topham (FIEC Executive Director) and Adrian Reynolds (FIEC Head of National Ministries) are joined by Paul Harrison (Christian Safeguarding Services) to talk about dealing with complaints in church and the new Complaints Policy template FIEC has commissioned.

00:00 - Introduction

You can watch a video of this episode and find more resources for church leaders on the FIEC website.

About In:Dependence: In:Dependence is FIEC’s official podcast, where you’ll hear teaching and resources for church leaders from the FIEC Ministry Team and guests from FIEC churches and partners. You can access video podcasts by subscribing to the FIEC YouTube channel.

About FIEC: We are a fellowship of Independent churches with members of the family across England, Scotland and Wales. Our mission is to see those Independent churches working together with a big vision: to reach Britain for Christ. Being part of FIEC links you to a growing number of Independent evangelical churches and there are now more than 50,000 people who are part of churches affiliated to FIEC.

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