In this episode of Do Good to Lead Well, I welcome Dr. Jacqueline Sperling, a clinical psychologist, assistant professor in psychology at Harvard Medical School, and the co-founder and co-program director of the McLean Anxiety Mastery Program at McLean Hospital to discuss her latest book, “Find Your Fierce: How to Put Social Anxiety in Its Place.”

Motivated by long waitlists at treatment centers and the slow path many face toward accessing help for social anxiety, Jacqueline Sperling shares her mission: to offer practical, evidence-based tools that anyone can use, regardless of clinical diagnosis or age. She grounds her message in empowerment, emphasizing that anxiety is a universal emotion—sometimes adaptive, sometimes disruptive—but always manageable with the right approach.

Major themes include:

• Understanding Anxiety: Dr. Sperling defines anxiety as a forward-looking form of fear and reframes it as a resource that can help us prepare for life’s challenges, provided we don’t let it dominate our decision-making.

• The Thoughts-Feelings-Behaviors Model: Our discussion breaks down how our internal dialogue, emotions, and actions interconnect. Techniques like “stop, drop, and roll” and identification of unhelpful thought categories (catastrophizing, shoulds, overgeneralizing) are brought to life through questions from the live audience.

• Leadership and Team Dynamics: We explore how leaders can compassionately address anxiety in their teams, foster psychological safety, and model healthy boundaries, which are especially during disruptive times and organizational uncertainty.

Check out this episode for an honest, caring invitation for how we can create lasting mental health hygiene: a daily, mindful practice to care for ourselves, as we pursue meaningful work and lead with compassion.

What You’ll Learn

- How to flip the script when you always expect the worst.

- How leaders can compassionately support team members stuck in negative thought cycles.

- Strategies for dealing with imposter syndrome and perfectionism.

- Practical tips for receiving feedback without defensiveness.

- Ways to maintain resilience in uncertain, disruptive times.

- The power of mental health hygiene.

Podcast Timestamps

02:15 Dr. Jacqueline Sperling's background

04:07 Origin story of "Find Your Fierce" book

05:48 Understanding anxiety vs. fear

07:49 The three-component model (thoughts, feelings, behaviors)

10:04 Stop, drop, and roll technique

14:23 Managing catastrophizing in team members

18:54 Addressing imposter syndrome

23:01 Overcoming fear of speaking up in meetings

28:08 Values-based anxiety management

31:53 The "shoulds" and "musts" trap

33:51 Receiving feedback effectively

38:03 Managing team anxiety during disruption

40:06 Addressing perfectionism

44:40 Delegation and leadership anxiety

48:33 Overgeneralizing dangers

52:07 Mental health hygiene practices

KEYWORDS

Positive Leadership, Managing Anxiety, Social Anxiety, Thought-Feeling-Behavior Model, Catastrophizing, Mindfulness, Imposter Syndrome, Perfectionism, Exposure Therapy, Behavioral Experiments, Self-insight, Mental Health Hygiene, Resilience, Stress Management, Reframing, Team Dynamics, Sleep Hygiene, Self-care, CEO Success

How do you know whether your company’s culture is happening by accident or being intentionally designed? That’s the challenge we explore in this episode of Do Good to Lead Well, as I sit down with culture architects James D. White and Krista White, co-authors of the USA Today bestseller “Culture Design.”

James and Krista share why now, more than ever, leaders can’t afford to leave culture to chance. Their advice springs from decades of practical experience: culture isn’t a poster on the wall—it’s what people do when no one is looking.

In a thought-provoking and engaging conversation, they answer timely questions from the audience including: How do you diagnose the real health of your culture? Can values become more than just “word salad?” What about the unique pressures of remote work, generational differences, or legacy cultures stuck in old patterns?

Through stories and concrete examples, James and Krista reveal what organizations can actually do. They talk about running “archaeological digs” through interviews and surveys, turning employee feedback into actionable strategy, and the power of empathy. They explain how and why leaders should “listen with heart,” make time for micro-moments of connection, and value small steps over perfection.

Perhaps the most powerful takeaway is that designing culture is ongoing work. It’s about ensuring that how you operate matches what you say you value and having the courage to change, with empathy, when your organization needs it most.

What You’ll Learn

- Culture is always there – whether you design it or not.

- The importance of closing the “say-do” gap.

- Empathy is a leadership superpower.

- How to design your culture for both stability and change.

- Why you want your values to be actionable and personal.

- The key role of middle managers in fostering culture.

- Honor the past, but don’t cling to it.

Podcast Timestamps

(00:00) - The Inspiration and Meaning Behind "Culture Design"

(05:47) - Intentional Culture: Design vs. Default

(07:17) - Diagnosing Organizational Culture

(16:00) - The Future Back Approach in Leadership

(18:37) - Values: From Performative to Impactful

(22:21) - Organizational vs. Individual Resilience

(25:47) - Empathy as a Leadership Foundation

(33:00) - Generational and Hybrid Workforce Dynamics

(43:37) - Measuring, Supporting, and Sustaining Culture Change

KEYWORDS

Positive Leadership, Culture Design, Organizational Culture, Empathy, Resilience, Values, Change Management, Transformational Leadership, Inclusion, Organizational Stability, Leading with Integrity, Rituals, Future-back Methodology, Cross-generational Workforce, Remote Work, Hybrid work, Employee Engagement, AI adoption, Feedback Loops, Legacy Culture, CEO Success

What if silence in your team meetings isn’t just about shyness or lack of ideas, but something everyone’s been taught—often unconsciously—to protect themselves or others? In this episode, I sit down with Elaine Lin Hering, a top facilitator, global educator, and author of “Unlearning Silence,” to dig into the roots of silence and how leaders can transform it into true engagement.

As the conversation kicks off, we tackle a fundamental leadership dilemma: despite constant encouragement to “speak up,” people often hold back. Why? Elaine reveals it’s not just about courage or confidence. Silence is a learned survival strategy, which is often shaped by culture, hierarchy, and even unconscious organizational habits. Her own story, growing up as the youngest daughter of Taiwanese immigrants, shows how silence sneaks in early and sticks.

Throughout the episode, we explore questions relating to real-world challenges such as how can you create a safe space for candor when your “resting face” or demeanour sets the wrong tone? Or, why do team members only give feedback after a decision is finalized. Elaine offers evidence-informed and practical answers to these situations.

The takeaway is clear: Strong leadership means recognizing that silence is not always golden—and that by unlearning it, we unlock deeper connection, better decisions, and a future not bound by the past.

What You’ll Learn

- Silence is learned… and it’s often unintentional.

- Unlearning silence is an ongoing process.

- Explicit clarity is critical for leaders.

- How to reframe your view of your voice.

- The mode and medium of communication matter.

- What is obvious to you may be the insight someone else is looking for.

Podcast Timestamps

(00:03) - The Origins of Unlearning Silence

(05:46) - The Process of Unlearning Silence

(09:10) - Agency and the Value of Voice

(15:59) - The RACI Framework

(19:16) - How Communication Mode and Process Influence Voice

(24:10) - Surfacing Feedback and Pre-Empting Silence

(32:08) - Imposter Syndrome or Imposter Treatment?

(41:47) - When Is Silence Golden?

(46:52) - Explicitly Creating Psychological Safety

KEYWORDS

Positive Leadership, Self-Awareness, Feedback, Personal Growth, Leading with Intention, Unlearning silence, Employee Voice, Power Dynamics, Decision-Making Frameworks, RACI Model, Team Communication, Self-Silencing, Imposter Syndrome, Psychological Safety, Personal Growth, CEO Success

In this solo episode of the Do Good to Lead Well podcast, I unpack the concept of empathy and leadership. Although considerable research has shown the multiple benefits of empathetic leadership, it may have become a victim of its own success. As it has become increasingly integrated into leadership conversations, there are widespread misunderstandings about what it is and what it is not.

While empathy is often viewed as ‘all about feeling,’ there is more to the concept. I’ll explore its multidimensionality and rather than being one sole element, the secret sauce is how all of this comes together. When only one aspect of empathy is tapped, it’s an incomplete picture.

What You’ll Learn

- The science behind the power of empathy in leadership.

- The most common way people use to define empathy.

- Why affective (e.g., emotional) empathy is only one aspect of high empathy leadership.

- The crucial difference between empathic joining and empathic concern.

- The power of perspective-taking.

- How inaction can be at the heart of leadership excellence.

KEYWORDS

Positive Leadership, Empathy, Emotional Intelligence, Leadership Excellence, Strategic Thinking, Personal Growth, Communication, 360-Feedback, Affective Empathy, Cognitive Empathy, Empathic Concern, Empathic Joining, Leading with Intention, Leading with the Heart and Mind, The Power of Thoughtful Inaction, CEO Success

When was the last time you paused before taking action to ask, “What problem am I really trying to solve?” In this episode, I sit down with Kendra MacDonald, CEO of Canada’s Ocean Supercluster, to unravel what it means to lead with purpose in a rapidly changing world. The conversation starts with her daring career move from a global role at Deloitte to building a new organization from the ground up, which was fueled by a passion for meaningful innovation.

If you’ve ever questioned your own courage to change course or felt the tug-of-war between personal boundaries and professional expectations, Kendra offers practical wisdom. She talks through her steps to manage risk when taking on something new, using self-reflection rather than bravado to guide decision-making. Facing imposter syndrome? She’s been there too, and her advice is grounded and honest: focus on your unique contributions and let curiosity lead, especially when you’re the newcomer in the room.

For leaders building teams, or founders starting with just a vision, the conversation surfaces actionable insights such as the crucial role of constant communication, the importance of recognizing and rewarding small acts of courage in teams, and the need to set and protect personal boundaries to stave off burnout. Kendra is transparent about the challenges of remote work and the ongoing experiment to keep her own organization connected across digital distance.

True leadership is about the quality of the questions we ask ourselves and others. Tune in for an inspiring conversation about how we can do both.

What You’ll Learn

- Strategies for overcoming the fear of career pivots.

- How to motivate teams to embrace innovation… without being annoying!

- Balance operational realities with purpose-driven missions.

- Build a thriving remote team culture.

- Overcoming imposter syndrome and leading as an introvert.

Podcast Timestamps

(00:00) – Career Journey: From Deloitte to Ocean Economy

(07:06) – Innovating with Purpose: Framing the Right Problem

(09:45) – Courage to Change: Navigating Career Transitions

(12:29) – Building Organizations from the Ground Up

(15:17) – Setting Boundaries & Personal Clarity in Leadership

(18:13) – Leading as an Introvert: Speaking, Visibility & Energy

(24:28) – Top Leadership Qualities for Today’s World

(28:15) – Motivating Teams & Driving Innovation

(39:09) – Leading in AI & Tech-Driven Times

KEYWORDS

Positive Leadership, Innovation, Purpose-Driven Leadership, Career Transition, Technology Adoption, Artificial Intelligence, Continuous Learning, Remote Work Culture, Organizational Culture, Psychological Safety, Courage, Resilience, Authenticity, Global Mindset, Diversity in Leadership, Work-Life Boundaries, Imposter Syndrome, Trust, Team-Building, Ethics in AI, Burnout Prevention, Curiosity, Change Management, Mentoring, CEO Success

Do you ever wonder if the quietest voice in the room can truly lead—and win—in a world built for extroverts? This episode of Do Good to Lead Well is a refreshing, insightful journey into that very question, as I sit down with Benjamin Friedman, author of “Silent Strength: The Introvert’s Guide to Building Successful Startups.”

The conversation opens with Benjamin’s “me-search;” his personal and professional quest to understand how introverts can succeed when the business world often favors extroverted traits. Can an introvert be authentic and ambitious, all while driving top-tier results? Absolutely, says Benjamin, but it’s all about leveraging your way of being, rather than trying to fit someone else’s mold.

Listeners will come away with practical advice for managing meetings, leveraging networks, and navigating self-doubt. He also shares tools for raising our self-awareness, the power of a “challenge network,” and the importance of aligning values with the people you build alongside. When fear or imposter syndrome strikes, Friedman reframes those moments as evidence you care and offers ways to harness uncertainty as fuel for growth.

The common thread throughout this episode is one of curiosity and vulnerability. It is about questioning our assumptions and beliefs while building a roadmap to authentic success.

What You’ll Learn

- The power of the quiet leader.

- Self-awareness as a foundation.

- Leveraging a Challenge Network.

- How to harness fear and navigate uncertainty.

- Reframing networking.

- The secret sauce of vulnerability.

Podcast Timestamps

(00:00) – Silent Strength: The Origin Story

(06:01) - The Universal Value of Introvert Insights

(11:42) - Self-Awareness as a Foundation for Success

(18:44) - Reframing Imposter Syndrome & Building Presence

(22:29) - Empowering Introverted Voices in Meetings

(28:56) - The Power of a Challenge Network

(36:15) - Getting Useful Feedback

(40:29) - Navigating Fear, Uncertainty & Opportunity

(45:32) - Thriving as an Introvert in Sales & Networking

(50:25) - Co-Founders, Relationships & Final Insights

KEYWORDS

Positive Leadership, Self-Awareness, Feedback, Personal Growth, Vulnerability, Leading with Intention, Curiosity, Startup Founders, Introverts in Leadership, Challenge Network, Networking Strategies, Sales (for Introverts), Eustress vs Distress, Leveraging Strengths, Authenticity, Managing Meetings, Inclusive Environments, Managing Fear, CEO Success

I’m excited to share Part 2 of my 2025 yearend retrospective, which highlights the most impactful insights shared by our amazing guests, as determined by you, the listener. The goal of this special 2-part episode is to lay the foundation such that 2026 is your best year yet!

What is incredible to me is how similar the core themes were across the different guests who joined us on the program. Not surprisingly, curiosity was a major area of emphasis. In a world of constant change, being curious about ourselves and others is vitally important to unlock our individual and collective potential.

We also touched on the importance of community and belonging to create cultures of peak performance. Emotions were also discussed in depth, not as a distractor, but more as a navigational compass. Becoming friends with our inner worlds and listening intently to the lessons our emotions are trying to teach us was a crucial takeaway from this past year.

Last but not least, and building on the past thread, in a world of AI, it is essential not to delegate our thinking to technology. While it is an invaluable and powerful thought partner, we, the user, needs to continue to be the thought leader. Being more mindful and intentional about the questions we ask is the key to our success!

I hope these episodes provide some actionable insights you can leverage in 2026 and beyond!

What You’ll Learn

- Curiosity: A superpower in leadership and in life

- Social sensitivity and team success

- The 3 C’s of meaningful work: Community, contribution, challenge

- AI as a leadership tool: The CRIT Framework

- Cognitive diversity and team innovation

- Unleashing creativity and problem finding

- Embracing emotions in leadership

- The power of mattering

KEYWORDS

Positive Leadership, Personal growth, Professional Development, Uncomfortable Conversations, Team Dynamics, Individual/Collective Excellence, Mindfulness, Navigating Uncertainty, Embracing Curiosity, Asking Questions, Building Resiliency, Authentic Leadership, Psychological Safety, Positive Change, Managing Stress, Success Principles

Happy New Year! I’m so excited to connect with you as we kick off 2026. This year marks a special milestone for us, as we’re rapidly approaching our 200th episode of the Do Good to Lead Well podcast! Your incredible support and engagement are truly why we continue to attract such amazing guests, and for that, I am profoundly grateful.

Instead of a typical goal-setting episode to start the year, I wanted to do something a little different. I thought it would be wonderful to look back at 2025 and highlight some of the most memorable “mic drop” moments from our extraordinary guests. These are the insights that resonated most with you, based on your comments and messages.

I hope they serve as a powerful playbook for your personal and professional growth in the year ahead!

What You’ll Learn

- The importance of leaning into uncomfortable conversations

- Why uncertainty is not the exception, it’s the rule

- How minimizing our smartphones may maximize resilience

- Using AI to spark our curiosity

- You can leverage the power of purpose everywhere

- The importance of replacing failure with learning moments

- How to use evidence to drive better decisions and make work fair

- The secret to being a Likeable Badass

- Why You Want to Ask Yourself: “Who Am I When No One Is Watching?

KEYWORDS

Positive Leadership, Personal growth, Professional development, Uncomfortable Conversations, Alignment on Purpose, Individual/Collective Excellence, Mindfulness, Navigating Uncertainty, Embracing Curiosity, Asking Questions, Building Resiliency, Authentic Leadership, Learning Moments, Psychological Safety, Likable Badass, Make Work Fair, Evidence-based insights, Positive change, Managing Stress, Success Principles

Welcome to a special holiday installment of the Do Good to Lead Well podcast, where I explore how to embrace the festive spirit without feeling overwhelmed by stress. This episode compiles scientific and anecdotal evidence, providing actionable advice for achieving genuine disconnection from work as well as authentic connection with our friends and family. Understand the necessity of truly stepping away from work to allow for restoration, enabling you to start the new year with renewed vigor.

The episode also delves into the importance of being mindful of conversational topics during holiday gatherings. Learn strategies for navigating discussions to maintain a positive and constructive environment, safeguarding your relationships from unnecessary tension.

We will also highlight the perils of pursuing perfection, highlighting that the true essence of the holidays lies in connection and shared moments. Explore the concept of giving experiences as gifts, which create lasting psychological and emotional benefits. I close by sharing perhaps the most meaningful gift we can give those we care about. It is simpler and more powerful than you may think.

What You’ll Learn

- How can we maintain the season’s magic without losing our peace?

- The importance of disconnection for reconnection

- Why we need to set boundaries to show up at our best

- The perils of chasing perfection

- Give the gift of experience

- The power of being intentional about our attention

KEYWORDS

Positive Leadership, Holiday Stress, Relaxation and Recovery, Recharging, Self-Care, Setting Boundaries, The Power of a Positive No, Perfectionism, Nurturing Relationships, Digital Detox, Happiness, Meaningful Life, Well-Being, Interpersonal Connection, Positive Conversations, Positive Communication, Attention Economy, Family Dynamics, Mental Health, Managing Stress, Success Principles

Join us for an enlightening discussion as we explore the intersection of hospitality and leadership with our latest guest, Taylor Scott. Taylor, an accomplished author, keynote speaker, and leadership development consultant, shares insights from his rich career spanning Disney Parks and Resorts, Gaylord Hotels, and Las Vegas landmarks like Wynn and the Cosmopolitan. He reveals the inspiration behind his latest book, "Give Hospitality," a Hawaiian-themed fable that draws on real-life experiences and relationships with influential leaders. Listen in as we discuss the art of storytelling and its power to convey essential leadership principles, while Taylor highlights the role of mentors and personal connections in shaping his narrative.

Discover the transformative essence of hospitality in leadership as we reflect on its role in creating welcoming and inclusive environments. Inspired by a memorable pre-opening speech at Gaylord Palms Resort, we explore how the spirit of hospitality can bridge divides in both personal and professional settings. This conversation emphasizes the importance of generosity, kindness, and the spirit of Aloha in fostering meaningful relationships and driving performance. Taylor shares personal anecdotes that illustrate the impact of empathy and authenticity in leadership, revealing how these qualities build trust and foster a culture of connection.

We also touch on the importance of intentional leadership and organizational transformation, as Taylor shares his journey from Walt Disney World to the bustling scene of Las Vegas. He emphasizes the significance of gratitude and intentionality in overcoming challenges and achieving desired outcomes. In addition, we discuss the dual aspects of giving and receiving hospitality through effective feedback, underscoring the importance of dialogue and constructive conversations. Finally, we highlight the role of personal and organizational values in creating a culture of hospitality, offering practical exercises and metrics to measure success. Join us for an engaging and thought-provoking conversation that promises to inspire and inform.

Key Takeaways

– Hospitality is the ability to make people feel welcome, comfortable, and important, a core competency of transformational leadership that applies across all industries

– Emotional connection drives behavioral change; Jonathan Haidt's "rider and elephant" metaphor shows how emotion (the elephant) provides the energy while logic (the rider) provides direction

– Consistency in leadership behavior, not initial perfection, builds trust and credibility; keep showing up authentically even when facing initial skepticism

– Remote leadership is possible when leaders commit to three non-negotiables: one-on-one meetings, team meetings, and strategic digital communication

Chapters

02:21 Guest Introduction: Taylor Scott's Background and 20-Year Hospitality Career

03:54 The Inspiration Behind Give Hospitality: Hawaiian Theme and Fable Format

05:25 The Story of Kauele Resort: Character Development and Core Values

12:31 The GIVE Framework: Hospitality Rooted in the Spirit of Aloha

14:21 Business Results and Hospitality: The Inseparable Connection Between Relationships and Performance

18:33 Empathy as a Learnable Skill: Building Authentic Connection in Stressful Times

21:01 Consistency in Leadership: Why Daily Behaviors Build Trust More Than Words

27:33 Intentional Leadership: Vision, Mission, and Values as Accountability Anchors

45:50 Leading with Hospitality in Remote and Hybrid Environments

Connect with Craig Dowden and the Do Good to Lead Well Podcast

Website: https://www.craigdowden.com

Guest Contact Information

Taylor Scott: Founder Hospitality, LLC

Website: https://www.leadwithhospitality.com

LinkedIn: https://www.linkedin.com/in/tscott1502/

Email: [email protected]

Books:

- Give Hospitality

- Lead with Hospitality

- Ball Games to Boardrooms