DocMentation Podcast

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Do you remember how you felt after your last interaction with another person, either on the phone or face to face? 

That person; it could have been a customer, a colleague, a salesperson, a friend or even a member of your family. 

Did they make you feel good, uplifted and more positive? 

Did they leave you feeling neutral? 

Or did they make you feel down and more negative?

After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been working as a Voiceover Artist and Narrator since 2021.

In addition to voiceovers, he has written and voiced several audiobooks, most notably How to Manage Difficult People, How to Get More Sales by Motivating Your Team, and How to Make Sales When You Don't Like Selling. A Scottish Speaker in California, Holy Water, The Viewpoint Murders, The Celebrant, and Running the Race: Eric Liddell – Olympic Champion and Missionary.
You can contact him through all the social media sites or directly at [email protected]

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They say that the farther up the management tree you go in any organisation, the less bits of paper you’ll find on a manager’s desk. The guys at the bottom of the tree are buried in the stuff and the manager has a nice clear desk.

As a manager you need to ensure that you’re not doing any tasks that you don’t really need to. 

There’s one saying that many managers should pay some attention to – ‘Only do it if only you can do it.’ 

After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been working as a Voiceover Artist and Narrator since 2021.

In addition to voiceovers, he has written and voiced several audiobooks, most notably How to Manage Difficult People, How to Get More Sales by Motivating Your Team, and How to Make Sales When You Don't Like Selling. A Scottish Speaker in California, Holy Water, The Viewpoint Murders, The Celebrant, and Running the Race: Eric Liddell – Olympic Champion and Missionary.
You can contact him through all the social media sites or directly at [email protected]

Send us a text

Martin Luther's early life set the stage for the radical transformation that would later reshape Christianity. Born into a world of religious and political turbulence, he grew up under the influence of strict parental discipline and an educational system steeped in medieval Catholic theology. His decision to enter monastic life was driven by a desperate search for spiritual security, yet his experiences as a monk only deepened his inner turmoil. 

After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been working as a Voiceover Artist and Narrator since 2021.

In addition to voiceovers, he has written and voiced several audiobooks, most notably How to Manage Difficult People, How to Get More Sales by Motivating Your Team, and How to Make Sales When You Don't Like Selling. A Scottish Speaker in California, Holy Water, The Viewpoint Murders, The Celebrant, and Running the Race: Eric Liddell – Olympic Champion and Missionary.
You can contact him through all the social media sites or directly at [email protected]

Send us a text

When someone asks you to do something, sometimes the answer is ‘No’. 

Of course, it’s how you say ‘No’ that matters.

After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been working as a Voiceover Artist and Narrator since 2021.

In addition to voiceovers, he has written and voiced several audiobooks, most notably How to Manage Difficult People, How to Get More Sales by Motivating Your Team, and How to Make Sales When You Don't Like Selling. A Scottish Speaker in California, Holy Water, The Viewpoint Murders, The Celebrant, and Running the Race: Eric Liddell – Olympic Champion and Missionary.
You can contact him through all the social media sites or directly at [email protected]

Send us a text

Have you ever listened to a speech or a presentation and wondered what on earth the person was talking about? Or even read something and again ask yourself what it all means?

It can sometimes have the effect of making you feel extremely stupid, or is that just me?

In any communication it’s important to use every day words, small sentences and small paragraphs, if writing. And avoid the use of acronyms, buzz words and jargon.

It’s not about treating the other person like an idiot, it’s being absolutely sure that they know what you mean.

After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been working as a Voiceover Artist and Narrator since 2021.

In addition to voiceovers, he has written and voiced several audiobooks, most notably How to Manage Difficult People, How to Get More Sales by Motivating Your Team, and How to Make Sales When You Don't Like Selling. A Scottish Speaker in California, Holy Water, The Viewpoint Murders, The Celebrant, and Running the Race: Eric Liddell – Olympic Champion and Missionary.
You can contact him through all the social media sites or directly at [email protected]

Send us a text

Don’t you just hate it when things go wrong? You have an angry customer to deal with who’s been let down by some aspect of your product or service. It may even be an internal customer, a colleague or even one of your team who’s unhappy with your service to them.

Don’t panic! This is a fantastic opportunity to show just how good your customer service really is.

After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been working as a Voiceover Artist and Narrator since 2021.

In addition to voiceovers, he has written and voiced several audiobooks, most notably How to Manage Difficult People, How to Get More Sales by Motivating Your Team, and How to Make Sales When You Don't Like Selling. A Scottish Speaker in California, Holy Water, The Viewpoint Murders, The Celebrant, and Running the Race: Eric Liddell – Olympic Champion and Missionary.
You can contact him through all the social media sites or directly at [email protected]

Send us a text

If you want to have good rapport with other people, be they customers, colleagues or friends; treat them the way they want to be treated.

After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been working as a Voiceover Artist and Narrator since 2021.

In addition to voiceovers, he has written and voiced several audiobooks, most notably How to Manage Difficult People, How to Get More Sales by Motivating Your Team, and How to Make Sales When You Don't Like Selling. A Scottish Speaker in California, Holy Water, The Viewpoint Murders, The Celebrant, and Running the Race: Eric Liddell – Olympic Champion and Missionary.
You can contact him through all the social media sites or directly at [email protected]

Send us a text

Who are the most important people to your business? You might say your employees, or you might say - customers. I believe that your employees are the most important, because without them, you won’t have any customers.

So why do so many organizations employ people in customer service jobs who shouldn’t be dealing with customers?

After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been working as a Voiceover Artist and Narrator since 2021.

In addition to voiceovers, he has written and voiced several audiobooks, most notably How to Manage Difficult People, How to Get More Sales by Motivating Your Team, and How to Make Sales When You Don't Like Selling. A Scottish Speaker in California, Holy Water, The Viewpoint Murders, The Celebrant, and Running the Race: Eric Liddell – Olympic Champion and Missionary.
You can contact him through all the social media sites or directly at [email protected]

Send us a text

One of the biggest fears for humans is the fear of rejection and we'll do almost anything to avoid it. It stops people making speeches, contacting customers, asking for the order, or even asking someone out on a date. 

Successful people feel the fear of rejection but they don't allow it to paralyse them. They take action even although they feel uncomfortable. And of course, the more you do it the less uncomfortable you feel. 

After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been working as a Voiceover Artist and Narrator since 2021.

In addition to voiceovers, he has written and voiced several audiobooks, most notably How to Manage Difficult People, How to Get More Sales by Motivating Your Team, and How to Make Sales When You Don't Like Selling. A Scottish Speaker in California, Holy Water, The Viewpoint Murders, The Celebrant, and Running the Race: Eric Liddell – Olympic Champion and Missionary.
You can contact him through all the social media sites or directly at [email protected]

Send us a text

What exactly are ‘soft skills’? Do they include the skill to answer the phone in a warm and friendly manner? Or perhaps deal with a difficult customer and help them to get what they want. Maybe even sell the customer a product or service.

Perhaps for managers they include the ability to listen to their employees, and to empathise with their situation. And to give feedback that reinforces good behaviour, or changes not so good behaviour 

Well, in my book, there is nothing soft about these skills. These are the skills that will decide if a customer buys from you or one of your competitors. 

After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been working as a Voiceover Artist and Narrator since 2021.

In addition to voiceovers, he has written and voiced several audiobooks, most notably How to Manage Difficult People, How to Get More Sales by Motivating Your Team, and How to Make Sales When You Don't Like Selling. A Scottish Speaker in California, Holy Water, The Viewpoint Murders, The Celebrant, and Running the Race: Eric Liddell – Olympic Champion and Missionary.
You can contact him through all the social media sites or directly at [email protected]