The U.S. Department of Justice recently sued Uber for refusing rides to passengers who use service dogs. The Americans with Disabilities Act requires ride-hailing services to accommodate riders who use service animals and mobility devices such as wheelchairs. A self-selected survey from the nonprofit Guide Dogs for the Blind found that 83% of respondents had been refused a ride at some point, causing them to miss appointments, flights, job interviews and more.

Kirsten French, community education and advocacy manager at Guide Dogs for the Blind, has had drivers cancel rides due to her service dog. She joins us with more details about the lawsuit, along with Lynn Dubinski, vice president of client engagement and impact at the organization.