If you think you've built a successful business but can’t take three weeks off...
You haven’t built a business — you’ve just got a job with shit holidays.
📧 I’ve broken down 33 myths that keep founders stuck in 33 daily emails:
https://join.monkhouseandcompany.com/33-days-of-no-bollocks-business-insights
Most founder-CEOs are stuck playing basketball when they should be playing football.
The ball always goes through you — every decision, every complaint, every fire to fight.
You're the best player, and if you're honest, you probably like that.
But you can’t scale that way.
I’m Dominic Monkhouse.
I scaled Rackspace and Peer-1 to £30M ARR in five years.
Now I coach founder-CEOs through the 50–100 employee phase — 12 of whom have exited successfully.
In this episode, I’ll show you how to build a Target Operating Model (TOM) that lets you take a real holiday — without your phone ringing every 10 minutes.
⏱️ TIMESTAMPS
00:00 - Introduction
01:15 - The Basketball vs Football Problem
03:10 - Finding the Real Problem: The Theory of Constraints
04:12 - The Target Operating Model (TOM)
05:28 - Colour It In: The RAG Score Exercise
08:03 - The CEO Can Only Do One Job: Being the CEO
THE BASKETBALL VS FOOTBALL PROBLEM
Basketball is fast, reactive, and always runs through the best player — you.
Football scales: every player knows their role, and the manager stays off the pitch.
You need to move from heroics to systems.
THE THEORY OF CONSTRAINTS
From Eli Goldratt's The Goal: every system has a single bottleneck.
Focus there, or you waste effort.
It’s usually you.
THE TARGET OPERATING MODEL (TOM)
Get your team to map the full quote-to-cash process.
Who owns what? Where are the gaps?
Then RAG score each function — but not by the person who owns it.
That’s when honest conversations happen.
THE SUPPORT MANAGER’S MOMENT
One support manager thought she was failing.
But her function was Amber because Marketing and Partners were Red — leading to bad-fit clients.
That realisation changed everything.
Marketing was owned by the CEO.
And the CEO can only own one job: being the CEO.
If you want a scalable business, build systems that run without you.
If you can’t take week three of holiday without it all falling apart, you’re still the constraint.
📞 Ready to build systems that let you take holidays?
Book a call: https://book.monkhouseandcompany.com/founder-freedom-call?d=45&from=2025-12-29&sid=d29d8a86-bafc-4dbf-8b90-06080a1c32fe
→ Follow Dominic Monkhouse
LinkedIn: https://www.linkedin.com/in/dominicmonkhouse/
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Website: https://www.monkhouseandcompany.com
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