Sara Miller’s advice for those in training to be healthcare professionals is fairly simple. “This is your opportunity to learn to be nimble and develop a spirit of innovation.” Miller believes taking this approach early leads to embracing lifelong learning, the benefits of which can be implemented in a provider’s job everyday. As Senior Director of the Quality Improvement Institute at Med-IQ, a leading healthcare improvement company, Miller's work centers around helping healthcare systems identify areas for improvement and to develop and evaluate programs addressing those needs. She has obviously had her hands full helping providers rapidly adjust to the challenges of COVID-19, and believes healthcare professionals and consumers should demand that things not return to business as usual after the pandemic. COVID has revealed too many inadequacies in the old “normal” with regard to emergency preparedness, structural racism, senior care services, and approaches to mental health and substance abuse, she says. In this episode of Raise the Line, Miller also tells host Shiv Gaglani about her work and career, including programs that helped organizations shift Hepatitis C care from specialized settings to primary care, and a popular question/answer series that Med-IQ ran in response to COVID.

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