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Title: Getting to Resolution: Turning Conflict into Collaboration
Author: Stewart Levine
Narrator: Doug Hannah
Format: Unabridged
Length: 6 hrs and 45 mins
Language: English
Release date: 07-17-13
Publisher: Berrett-Koehler Publishers
Ratings: 4 of 5 out of 5 votes
Genres: Business, Leadership
Publisher's Summary:
What is the greatest impediment to productive and satisfying business and personal relationships? According to empowerment guru Stewart Levine, it's inadequate conflict resolution. Levine's seven-step model integrates two skills essential for success -- collaboration and conflict resolution -- and emphasizes the importance of a shift in attitude, assumptions, and approaches when facing a problem.
Members Reviews:
Great Book on Conflict Resolution
I love this book. I am a management consultant and often have to deal with warring business partners. After readying the book I immediately put some of what I learned into practice and had a great outcome with my client. I highly recommend this book.
Five Stars
thank you
Use a collaborative process for conflict resolution, instead of a costly legal battle
Stewart Levine, lawyer and management consultant, has a unique view on resolving conflict. He spent 12 years settling conflict in court, and has spent the last 19 years teaching business people a less costly, more collaborative way to resolve conflict. Conflict is unavoidable, says Levine, but learning to deal with it in a more productive way is not. In Getting To Resolution, Levine has outlined a step-by-step plan for turning conflict into collaboration.
 Get in the right frame of mind. The first essential step to resolving conflict is to want to resolve it. Open up and be truthful. You must commit to and invest yourself in the process.
 Stop thinking of conflict as a win/lose proposition. Arguing over who's right often does not lead to a resolution that anyone wants. When you are committed to collaboration, you will disarm those who are committed to a fight. Focus on what the conflict is costing everyone and what everyone can gain from a resolution.
 Tell your story and listen to the story of the other side. Resolution arises from sharing information, while conflict arises from withholding it.
 Test out your preliminary vision about how the conflict can be resolved. As you get more information, check to make sure that your vision meets the concerns of all the parties involved.
 Get current and complete information on the issues. You must be up-to-date in order to move forward with a resolution.
 Reach an agreement in principle. Come to a broad understanding of what the resolution will be.
 Create a template for agreement including the following elements: Intent, specific vision, roles, commitments to action, timeline, measurements of satisfaction, concerns and fears, renegotiation, dissolution, consequences, dispute resolution, and management of the process.
Corporate attorneys and executives need this book.
I'm a lawyer used to being called in when a company is in trouble, and I write this review from that perspective. This book is loaded with good advice for business persons and attorneys. This book is for you to eliminate conflict and get collaboration. That's the down-to-earth reason for reading this book. If you are a business manager wanting to drive your department, or the company, successfully, or an attorney looking for advice that makes you a better attorney --- Getting to Resolution is a "must read".
I found it enjoyable to read what Levine says; he's a good writer. Beyond that, he is one of the few people who are truly original thinkers.
