Behind operating room doors, medical teams work under extreme pressure to save lives. And all that pressure can make for a toxic work environment. Research shows that many OR staff and trainees report being victims of uncivil behaviour — rude and demeaning comments, being ignored or sometimes colleagues not even knowing their name. Dr. Carol-Anne Moulton, of University Health Network, is on a new medical mission — to change the culture of operating rooms at one of Canada’s biggest hospitals. The goal? To design ways of promoting civility and friendlier, happier staff while ultimately making things safer for patients.

Click here to see an example exercise from Dr. Moulton’s project.

This episode is available in English only.

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