Agentic AI Explained: APIs, Identity, Security, and Enterprise Readiness
Why AI doesn’t create problems — it exposes them.

In this episode of Drag & Drop, Feroz Khan speaks with Miroslav Samoilenko, Director of Solution Architecture at JELD-WEN, Inc., who brings nearly 30 years of experience across enterprise systems, traditional software development, and low-code.

As organizations move from chatbots to agentic AI, the conversation is shifting from experimentation to real-world execution.

But here’s the reality:

AI doesn’t create new problems.
It exposes the ones already inside your enterprise.

In this episode, we explore what that means for enterprise teams, architects, and technology leaders.

In this episode, we cover:

•What “agentic AI” actually means in simple terms
•Why AI amplifies existing issues in data access and governance
•The hidden risks around APIs and enterprise architecture
•Identity challenges when AI agents interact with systems
•Why zero-trust security becomes critical in an AI-driven world
•How low-code platforms like Mendix enable faster enterprise delivery
•The evolving role of developers, architects, and product owners

As AI agents begin to access data, call APIs, and trigger workflows, organizations must rethink how systems are governed, secured, and scaled.

This is not just a technology shift.

It’s an operating model shift.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC builds AI-ready, low-code-enabled teams.

We help organizations move from AI pilots to real production execution through:

• Strategic Staffing
• Enterprise AI & Low-Code Training
• Agentic AI Bootcamps
• CoE & Governance Advisory

AI creates momentum.
Execution creates advantage.

Whether you're scaling delivery or building your AI capability — we help you build it right.

Who governs AI agents inside enterprise systems?

In this episode of Drag & Drop, Feroz Khan speaks with Gonçalo Borrêga, VP Product, AI & AppDev at OutSystems, about one of the biggest questions emerging in enterprise technology today.

As AI moves beyond chatbots into agentic systems that can write code, make decisions, and act across enterprise applications, organizations are facing new governance, security, and architectural challenges.

This conversation explores what happens when AI moves from experimentation into mission-critical production environments.

Topics we cover include:

• Why agentic AI changes how enterprises think about governance
• The emerging risks of prompt injection and uncontrolled AI agents
• Why traditional IT governance models break down with AI
• How AI is changing the role of developers from coders to system architects
• Whether AI will lead to the “death of SaaS”
• Why enterprise application platforms must evolve to support AI-driven development

Gonçalo shares insights from working closely with organizations adopting AI inside enterprise application platforms and mission-critical systems, and explains why the biggest challenge ahead isn’t building AI - it’s governing it at scale.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC builds AI-ready, low-code-enabled teams.

We help organizations move from AI pilots to real production execution through:

• Strategic Staffing
• Enterprise AI & Low-Code Training
• Agentic AI Bootcamps
• CoE & Governance Advisory

AI creates momentum.
Execution creates advantage.

Whether you're scaling delivery or building your AI capability — we help you build it right.

She began 2025 without knowing what a PRD was. She ended the year as an AI builder.

In this episode of Drag & Drop, Feroz Khan sits down with Kat Hill Contag, a non-technical founder and Lovable Ambassador, to explore how the barriers to building software are rapidly collapsing.

Kat’s journey started with curiosity. During the inaugural Lovable SheBuilds Hackathon, she entered a 48-hour competition without a traditional engineering background and built AI Recess, a platform designed to help teams actually use AI in their daily work.

Out of 2,500+ applicants, her project was selected as the B2B category winner.

Her story highlights a major shift happening across the industry.

AI tools and modern development platforms like Lovable are enabling operators, founders, and business leaders to build software directly — not just engineers.

This conversation explores what that shift means for:

• AI builders and non-technical founders
• Operators becoming developers
• Enterprise AI adoption and governance
• The future of software development

The barrier to building is lowering.

The advantage now belongs to those closest to the problem.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC builds AI-ready, low-code-enabled teams.

We help organizations move from AI pilots to real production execution through:

• Strategic Staffing
• Enterprise AI & Low-Code Training
• Agentic AI Bootcamps
• CoE & Governance Advisory

AI creates momentum.
Execution creates advantage.

Whether you're scaling delivery or building your AI capability — we help you build it right.

The future of enterprise software isn’t more apps, it’s agentic systems.

In this special episode of Drag & Drop, Feroz Khan sits down in Miami with Woodson Martin, CEO of OutSystems, for a candid, no-hype conversation about what actually works in enterprise AI.

While most AI discussions focus on tools and demos, this episode goes deeper into how CIOs, CTOs, and enterprise leaders should design, govern, and scale agentic AI systems in the real world.

You’ll hear why:

→ Enterprise AI can’t succeed without governance, observability, and accountability. 
→ Agentic AI must be built on top of existing systems, not replace them.
→ A unified platform matters more than stitching together tools.
→ “Vibe coding” empowers professional developers instead of replacing them.
→ AI ROI comes from augmenting hardened systems, not rebuilding everything.
→ The current AI hype cycle may burst, but agentic systems are here to stay.
→ Long-term success depends on customers owning capability, not renting it.
→ Why the OutSystems community is becoming one of the most AI-ready enterprise developer ecosystems in the industry.

This episode is designed for:

✔️ CIOs and CTOs defining their 2026 AI strategy
✔️ Enterprise architects and platform leaders
✔️ Developers building agentic systems at scale
✔️ Leaders navigating AI governance, compliance, and ROI

🧠 Topics Covered

➤ Agentic AI in the enterprise
➤ AI governance & compliance
➤ Unified platforms vs tool sprawl
➤ Agent Workbench & enterprise agents
➤ Vibe coding & developer productivity
➤ AI ROI in regulated industries
➤ Low-code vs platform strategy
➤ Building internal AI capability

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC builds AI-ready, low-code-enabled teams.

We help organizations move from AI pilots to real production execution through:

• Strategic Staffing
• Enterprise AI & Low-Code Training
• Agentic AI Bootcamps
• CoE & Governance Advisory

AI creates momentum.
Execution creates advantage.

Whether you're scaling delivery or building your AI capability — we help you build it right.

Buying a platform is easy. Building value on it takes strategy, structure, and champions.

In this season’s final episode of Drag & Drop, Daniel Lourenço shares his remarkable 20-year journey at OutSystems from developer to leading the expansion in Asia-Pacific, to driving global customer success.

We unpack what truly makes customers succeed with OutSystems: from choosing the right first project to building internal champions, and why owning your platform internally is key to long-term sustainability.

Key takeaways:

🔘 How to define customer success beyond go-live
🔘 Why your first app determines long-term adoption
🔘 The critical role of internal champions in scaling success
🔘 How to balance partners with internal capability
🔘 When and how to build a Center of Excellence (COE)
🔘 The impact of Workbench, Mentor, and the O11 + ODC Unified Platform

From first app to first value and from first value to lasting impact.
If you’re leading a low-code or AI transformation, this episode is your blueprint for scaling success.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC builds AI-ready, low-code-enabled teams.

We help organizations move from AI pilots to real production execution through:

• Strategic Staffing
• Enterprise AI & Low-Code Training
• Agentic AI Bootcamps
• CoE & Governance Advisory

AI creates momentum.
Execution creates advantage.

Whether you're scaling delivery or building your AI capability — we help you build it right.

Technology can’t replace compassion, but it can amplify it.

In this powerful episode of Drag & Drop, Sam Riggleman shares how The Luke Commission (TLC) built Luvelo, a mobile-first enterprise suite transforming healthcare delivery across Eswatini and beyond.

What began as a few spreadsheets and manual processes evolved into one of Africa’s most advanced low-code healthcare ecosystems, 40+ live applications, zero-downtime deployments, and a multi-tenant architecture built entirely on OutSystems.

Sam shares the deeply human story behind this transformation, how a small, purpose-driven team leveraged technology, AI, and relentless compassion to save lives, empower local developers, and deliver care to thousands of underserved communities.

In this episode:

🔘 How The Luke Commission scaled compassionate care through OutSystems.
🔘 Why operational efficiency can save more lives than any medicine.
🔘 How 4 years of continuous innovation shaped the Luvelo ecosystem.
🔘 The power of empowering local teams for lasting impact.
🔘 How AI and Agent Workbench are redefining healthcare workflows.

A story of purpose, innovation, and humanity proving that low-code and AI can drive change where it matters most.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC builds AI-ready, low-code-enabled teams.

We help organizations move from AI pilots to real production execution through:

• Strategic Staffing
• Enterprise AI & Low-Code Training
• Agentic AI Bootcamps
• CoE & Governance Advisory

AI creates momentum.
Execution creates advantage.

Whether you're scaling delivery or building your AI capability — we help you build it right.

AI is rewriting the rules of software, and low-code is becoming the language it speaks.

In this Drag & Drop Podcast episode, Romil Gaurav shares his journey from a Java developer to an Enterprise Architect leading digital transformation with Mendix across the U.S. and Canada.

We dive into the shift from traditional coding to low-code, the arrival of Mendix 11, and how AI and agentic architectures are redefining what “enterprise-grade” really means.

Key takeaways:

🔘 Why Mendix 11 is more than a version, it’s a mindset shift
🔘 How AI is transforming low-code from “build fast” to “think smart”
🔘 What separates a good Mendix developer from a great one
🔘 Why upskilling developers in AI is key to future-proofing teams
🔘 How agentic AI will reshape roles and ROI in enterprises

A must-listen for leaders navigating the next wave of low-code and AI transformation, where business + IT + AI finally move as one.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC builds AI-ready, low-code-enabled teams.

We help organizations move from AI pilots to real production execution through:

• Strategic Staffing
• Enterprise AI & Low-Code Training
• Agentic AI Bootcamps
• CoE & Governance Advisory

AI creates momentum.
Execution creates advantage.

Whether you're scaling delivery or building your AI capability — we help you build it right.

From the Navy to Next-Gen AI Architect.

In this Drag & Drop episode, Tiago Rodrigues shares his journey from a military career in the Portuguese Navy to becoming a Lead OutSystems Architect and how discipline, teamwork, and adaptability helped him thrive in the world of low-code.

We dive into the mindset shift required to move from traditional development to low-code, the rise of Agentic AI, and why understanding protocols like MCP and tools like Agent Workbench will define the next generation of developers.

Key takeaways:

🔘 Why adaptability is the most underrated developer skill
🔘 How military discipline translates into delivery excellence
🔘 The role of MCP and Agent Workbench in the AI era
🔘 How AI + low-code are reshaping the future of software
🔘 Why skepticism toward low-code is fading fast

Listen now to hear how Tiago turned structure and service into a superpower, proving that the future belongs to developers who evolve with technology, not against it.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC builds AI-ready, low-code-enabled teams.

We help organizations move from AI pilots to real production execution through:

• Strategic Staffing
• Enterprise AI & Low-Code Training
• Agentic AI Bootcamps
• CoE & Governance Advisory

AI creates momentum.
Execution creates advantage.

Whether you're scaling delivery or building your AI capability — we help you build it right.

🚨 Everyone’s building apps. Few are building an app factory.
Without governance and shared patterns, low-code scales chaos—not capability.

In this Drag & Drop episode, Jason Miles, former Mendix Platform Lead at PwC, shares how he built a Mendix Center of Excellence and Community of Practice that turned app delivery from ad-hoc projects into a repeatable, secure, enterprise-grade capability.

We unpack how he scaled Mendix across business units, balanced speed with compliance, and proved that low-code can power external, client-facing systems, not just internal apps.

Key takeaways:

 🔘 How to evolve from project delivery to a true app factory
 🔘 Why COEs outperform “citizen developer” programs
 🔘 Power Platform vs. Mendix: How to choose what fits
 🔘 Why governance and reuse are speed multipliers
 🔘 How AI and low-code together create scalable guardrails

🎧 Listen now to hear how Jason and his team turned governance into a growth engine, proving that with the right model, low-code doesn’t just build apps, it builds capability.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC builds AI-ready, low-code-enabled teams.

We help organizations move from AI pilots to real production execution through:

• Strategic Staffing
• Enterprise AI & Low-Code Training
• Agentic AI Bootcamps
• CoE & Governance Advisory

AI creates momentum.
Execution creates advantage.

Whether you're scaling delivery or building your AI capability — we help you build it right.

Everyone’s racing to add AI. Few are fixing the foundations first.

Without clear governance, roadmaps, and delivery discipline, AI doesn’t accelerate transformation; it exposes the cracks.

In this episode of the Drag & Drop Podcast, Mark Bradley, Head of Systems & Innovation at The Arch Company, shares how they’re using OutSystems to modernize operations, improve customer experience, and build Keystone, their enterprise platform, fast and safely.

We unpack roadmap design, in-house capability building, ROI measurement, and where AI actually fits in the enterprise transformation journey.

Key takeaways:

🔘 Why AI fails without a solid digital foundation
🔘 How OutSystems helps enterprises accelerate transformation safely
🔘 Why in-house capability beats vendor dependency long-term
🔘 How to measure real ROI across delivery cycles
🔘 Why governance is the key to scaling AI and low-code together
🔘 Lessons learned from three years of enterprise low-code adoption

This episode offers real-world lessons behind ArchCo’s low-code transformation and how to build the structure AI needs to succeed.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC builds AI-ready, low-code-enabled teams.

We help organizations move from AI pilots to real production execution through:

• Strategic Staffing
• Enterprise AI & Low-Code Training
• Agentic AI Bootcamps
• CoE & Governance Advisory

AI creates momentum.
Execution creates advantage.

Whether you're scaling delivery or building your AI capability — we help you build it right.