Drag & Drop

Are enterprises actually building AI… or just reacting to it?

In this episode of Drag & Drop, Feroz Khan sits down with Ingo Paas to discuss what’s really happening beneath the surface of enterprise AI, platform strategy, and modern software delivery. 

From leading large-scale transformation at Green Cargo to authoring A Billion Times Smarter, Ingo brings a rare perspective on how organizations move from legacy complexity to composable, scalable systems and why most still misunderstand the problem they’re trying to solve.

This isn’t a conversation about tools. It’s about how enterprises think, decide, and build in the age of AI. 

They discuss:

• Why most enterprise teams start with the wrong problem 
• The shift from buying software → continuously solving business problems 
• How low-code platforms change the relationship between IT and the business 
• Why platform ecosystems matter more than individual tools 
• The hidden risks of AI adoption, especially around control and decision authority 
• What “governance” really means when systems operate at machine speed 
• Why “human in the loop” may already be an illusion 
• How decision power is quietly shifting from people to systems 
• What enterprises must do to stay in control as AI scales 

This episode goes beyond the hype.

Because the real challenge isn’t adopting AI, it’s building systems you can actually understand, govern, and trust.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC helps organizations build Enterprise AI capability.

We support enterprise teams through:

• Specialist AI & OutSystems Talent
• Enterprise AI Training & Enablement
• OutSystems Training & Solutions
• Enterprise AI Community

From developing your existing teams to finding specialist talent, ITRAC helps organizations build the skills and capability needed to adopt AI effectively.

ITRAC | Building Enterprise AI capability through talent, training and community.

How does AI actually work inside real enterprise development?

In this episode of Drag & Drop, Feroz Khan sits down with Mendix MVP Neel Desai to explore how AI is being used inside low-code platforms and why low-code may have been built for AI all along.

As organizations race to adopt AI, many are stuck between traditional development, low-code platforms, and a new wave of AI tooling. But the real shift isn’t just about building faster… It’s about building systems that are structured, governed, and scalable.

Neel shares insights from working directly with enterprise teams, building his own AI tools, and helping developers move from experimentation into real-world delivery.

What you’ll learn in this episode:

- Why low-code platforms are naturally suited for AI-assisted development 
- The difference between AI copilots and real enterprise AI usage 
- Why AI doesn’t need to start from scratch inside structured platforms 
- The risks of AI in development, including hallucination and loss of control 
- Why governance, security, and architecture still matter in an AI-first world 
- How developers are starting to build and control their own AI tools 
- Why enterprises are struggling to choose between AI and low code 
- How AI is changing the role of developers, not replacing them

The conversation is shifting.

From building applications faster…to building systems you can actually trust.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC helps organizations build Enterprise AI capability.

We support enterprise teams through:

• Specialist AI & OutSystems Talent
• Enterprise AI Training & Enablement
• OutSystems Training & Solutions
• Enterprise AI Community

From developing your existing teams to finding specialist talent, ITRAC helps organizations build the skills and capability needed to adopt AI effectively.

ITRAC | Building Enterprise AI capability through talent, training and community.

What does the future of developers look like in the AI era?

In this episode of Drag & Drop, Feroz Khan sits down with Kris Lande, Chief Marketing Officer at OutSystems, to explore how AI is reshaping software development and why community is becoming the real competitive advantage. 

As organizations race to adopt AI, the conversation is shifting from building apps faster… to building intelligent systems that actually scale. And at the center of this shift? Developers, ecosystems, and the communities that support them.

Kris shares insights from her experience at Salesforce and now at OutSystems, where she’s focused on building one of the most vibrant global developer communities in enterprise AI.

What you’ll learn in this episode: 

• Why AI isn’t replacing developers, it’s expanding the role 
• How developers are evolving into system orchestrators across platforms 
• Why community is now the fastest way to learn and adopt AI skills 
• The difference between marketing software vs building an ecosystem 
• How champions, MVPs, and advocates drive trust in enterprise technology 
• Why platforms must create career pathways, not just tools 
• How OutSystems is positioning itself in the AI era 

The challenge today isn’t access to AI.

It’s knowing how to use it in real-world environments with the right skills, governance, and support.

And increasingly, that learning isn’t happening in traditional education.

It’s happening inside communities.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC helps organizations build Enterprise AI capability.

We support enterprise teams through:

• Specialist AI & OutSystems Talent
• Enterprise AI Training & Enablement
• OutSystems Training & Solutions
• Enterprise AI Community

From developing your existing teams to finding specialist talent, ITRAC helps organizations build the skills and capability needed to adopt AI effectively.

ITRAC | Building Enterprise AI capability through talent, training and community.

AI adoption is accelerating.

But for most enterprises, the challenge isn’t access to the technology; it’s making it work in reality.

In this episode of Drag & Drop, Feroz Khan speaks with Eleni Kelly, CIO and transformation leader, about what’s really happening inside organizations as they try to operationalise AI.

This conversation goes beyond tools and trends, focusing on the underlying factors that determine whether AI delivers value or stalls - from data fragmentation and legacy systems to decision-making, ownership, and organisational readiness.

In this episode, we cover:

- Why many AI initiatives struggle to move beyond pilot
- How inconsistent data impacts AI outcomes
- The role of enterprise architecture in supporting AI at scale
- The hidden complexity behind deploying and running AI models
- Why decision-making frameworks matter more than ever
- Where platforms like OutSystems fit into modern enterprise delivery
- How developer responsibilities are shifting in an AI-driven environment
- What guardrails are needed as systems become more autonomous

If you’re working within a complex organization and trying to turn AI into something practical, this episode offers a grounded view on what it actually takes.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC helps organizations build Enterprise AI capability.

We support enterprise teams through:

• Specialist AI & OutSystems Talent
• Enterprise AI Training & Enablement
• OutSystems Training & Solutions
• Enterprise AI Community

From developing your existing teams to finding specialist talent, ITRAC helps organizations build the skills and capability needed to adopt AI effectively.

ITRAC | Building Enterprise AI capability through talent, training and community.

AI is changing how software is built.

But inside enterprises, there’s no longer a single way to develop or deliver.

In this episode of Drag & Drop, Feroz Khan speaks with Howard Miller, CIO of the UCLA Anderson School of Management, about how AI is reshaping enterprise development, and what it actually takes to move from experimentation into real delivery within a higher education environment.

From the rise of tools like Claude to platforms like OutSystems, this conversation explores how modern enterprises are combining multiple technologies to stay agile, reduce technical debt, and modernize legacy systems.

In this episode, we discuss:

•  Why there’s no longer one way to build in the enterprise 
•  How AI is changing the way organizations approach development 
•  Why flexibility and a multi-tool strategy is becoming essential 
•  How platforms like OutSystems support modernization and reduce technical debt 
•  The importance of choosing the right first use case 
•  Why development fundamentals still matter in an AI-driven world 
•  The challenges of adoption inside higher education environments 

Whether you’re a CIO, developer, or enterprise leader, this episode offers a real-world perspective on AI, enterprise architecture, and the future of software development.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC helps organizations build Enterprise AI capability.

We support enterprise teams through:

• Specialist AI & OutSystems Talent
• Enterprise AI Training & Enablement
• OutSystems Training & Solutions
• Enterprise AI Community

From developing your existing teams to finding specialist talent, ITRAC helps organizations build the skills and capability needed to adopt AI effectively.

ITRAC | Building Enterprise AI capability through talent, training and community.

Agentic AI Explained: APIs, Identity, Security, and Enterprise Readiness
Why AI doesn’t create problems — it exposes them.

In this episode of Drag & Drop, Feroz Khan speaks with Miroslav Samoilenko, Director of Solution Architecture at JELD-WEN, Inc., who brings nearly 30 years of experience across enterprise systems, traditional software development, and low-code.

As organizations move from chatbots to agentic AI, the conversation is shifting from experimentation to real-world execution.

But here’s the reality:

AI doesn’t create new problems.
It exposes the ones already inside your enterprise.

In this episode, we explore what that means for enterprise teams, architects, and technology leaders.

In this episode, we cover:

•What “agentic AI” actually means in simple terms
•Why AI amplifies existing issues in data access and governance
•The hidden risks around APIs and enterprise architecture
•Identity challenges when AI agents interact with systems
•Why zero-trust security becomes critical in an AI-driven world
•How low-code platforms like Mendix enable faster enterprise delivery
•The evolving role of developers, architects, and product owners

As AI agents begin to access data, call APIs, and trigger workflows, organizations must rethink how systems are governed, secured, and scaled.

This is not just a technology shift.

It’s an operating model shift.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC helps organizations build Enterprise AI capability.

We support enterprise teams through:

• Specialist AI & OutSystems Talent
• Enterprise AI Training & Enablement
• OutSystems Training & Solutions
• Enterprise AI Community

From developing your existing teams to finding specialist talent, ITRAC helps organizations build the skills and capability needed to adopt AI effectively.

ITRAC | Building Enterprise AI capability through talent, training and community.

Who governs AI agents inside enterprise systems?

In this episode of Drag & Drop, Feroz Khan speaks with Gonçalo Borrêga, VP Product, AI & AppDev at OutSystems, about one of the biggest questions emerging in enterprise technology today.

As AI moves beyond chatbots into agentic systems that can write code, make decisions, and act across enterprise applications, organizations are facing new governance, security, and architectural challenges.

This conversation explores what happens when AI moves from experimentation into mission-critical production environments.

Topics we cover include:

• Why agentic AI changes how enterprises think about governance
• The emerging risks of prompt injection and uncontrolled AI agents
• Why traditional IT governance models break down with AI
• How AI is changing the role of developers from coders to system architects
• Whether AI will lead to the “death of SaaS”
• Why enterprise application platforms must evolve to support AI-driven development

Gonçalo shares insights from working closely with organizations adopting AI inside enterprise application platforms and mission-critical systems, and explains why the biggest challenge ahead isn’t building AI - it’s governing it at scale.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC helps organizations build Enterprise AI capability.

We support enterprise teams through:

• Specialist AI & OutSystems Talent
• Enterprise AI Training & Enablement
• OutSystems Training & Solutions
• Enterprise AI Community

From developing your existing teams to finding specialist talent, ITRAC helps organizations build the skills and capability needed to adopt AI effectively.

ITRAC | Building Enterprise AI capability through talent, training and community.

She began 2025 without knowing what a PRD was. She ended the year as an AI builder.

In this episode of Drag & Drop, Feroz Khan sits down with Kat Hill Contag, a non-technical founder and Lovable Ambassador, to explore how the barriers to building software are rapidly collapsing.

Kat’s journey started with curiosity. During the inaugural Lovable SheBuilds Hackathon, she entered a 48-hour competition without a traditional engineering background and built AI Recess, a platform designed to help teams actually use AI in their daily work.

Out of 2,500+ applicants, her project was selected as the B2B category winner.

Her story highlights a major shift happening across the industry.

AI tools and modern development platforms like Lovable are enabling operators, founders, and business leaders to build software directly — not just engineers.

This conversation explores what that shift means for:

• AI builders and non-technical founders
• Operators becoming developers
• Enterprise AI adoption and governance
• The future of software development

The barrier to building is lowering.

The advantage now belongs to those closest to the problem.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC helps organizations build Enterprise AI capability.

We support enterprise teams through:

• Specialist AI & OutSystems Talent
• Enterprise AI Training & Enablement
• OutSystems Training & Solutions
• Enterprise AI Community

From developing your existing teams to finding specialist talent, ITRAC helps organizations build the skills and capability needed to adopt AI effectively.

ITRAC | Building Enterprise AI capability through talent, training and community.

The future of enterprise software isn’t more apps, it’s agentic systems.

In this special episode of Drag & Drop, Feroz Khan sits down in Miami with Woodson Martin, CEO of OutSystems, for a candid, no-hype conversation about what actually works in enterprise AI.

While most AI discussions focus on tools and demos, this episode goes deeper into how CIOs, CTOs, and enterprise leaders should design, govern, and scale agentic AI systems in the real world.

You’ll hear why:

→ Enterprise AI can’t succeed without governance, observability, and accountability. 
→ Agentic AI must be built on top of existing systems, not replace them.
→ A unified platform matters more than stitching together tools.
→ “Vibe coding” empowers professional developers instead of replacing them.
→ AI ROI comes from augmenting hardened systems, not rebuilding everything.
→ The current AI hype cycle may burst, but agentic systems are here to stay.
→ Long-term success depends on customers owning capability, not renting it.
→ Why the OutSystems community is becoming one of the most AI-ready enterprise developer ecosystems in the industry.

This episode is designed for:

✔️ CIOs and CTOs defining their 2026 AI strategy
✔️ Enterprise architects and platform leaders
✔️ Developers building agentic systems at scale
✔️ Leaders navigating AI governance, compliance, and ROI

🧠 Topics Covered

➤ Agentic AI in the enterprise
➤ AI governance & compliance
➤ Unified platforms vs tool sprawl
➤ Agent Workbench & enterprise agents
➤ Vibe coding & developer productivity
➤ AI ROI in regulated industries
➤ Low-code vs platform strategy
➤ Building internal AI capability

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC helps organizations build Enterprise AI capability.

We support enterprise teams through:

• Specialist AI & OutSystems Talent
• Enterprise AI Training & Enablement
• OutSystems Training & Solutions
• Enterprise AI Community

From developing your existing teams to finding specialist talent, ITRAC helps organizations build the skills and capability needed to adopt AI effectively.

ITRAC | Building Enterprise AI capability through talent, training and community.

Buying a platform is easy. Building value on it takes strategy, structure, and champions.

In this season’s final episode of Drag & Drop, Daniel Lourenço shares his remarkable 20-year journey at OutSystems from developer to leading the expansion in Asia-Pacific, to driving global customer success.

We unpack what truly makes customers succeed with OutSystems: from choosing the right first project to building internal champions, and why owning your platform internally is key to long-term sustainability.

Key takeaways:

🔘 How to define customer success beyond go-live
🔘 Why your first app determines long-term adoption
🔘 The critical role of internal champions in scaling success
🔘 How to balance partners with internal capability
🔘 When and how to build a Center of Excellence (COE)
🔘 The impact of Workbench, Mentor, and the O11 + ODC Unified Platform

From first app to first value and from first value to lasting impact.
If you’re leading a low-code or AI transformation, this episode is your blueprint for scaling success.

Tell us what you loved about this Episode.

Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC helps organizations build Enterprise AI capability.

We support enterprise teams through:

• Specialist AI & OutSystems Talent
• Enterprise AI Training & Enablement
• OutSystems Training & Solutions
• Enterprise AI Community

From developing your existing teams to finding specialist talent, ITRAC helps organizations build the skills and capability needed to adopt AI effectively.

ITRAC | Building Enterprise AI capability through talent, training and community.