In this episode, we discuss Mattie's recent project helping the new car dealership solve a problem with a unhappy client. A new vehicle was sold last month and when the customer took deliver of the new Hyundai Genesis it has excessive rail dust all over the finish. Additionally, the vehicle came from the manufacture with a "matte" finish in the color white, with a gold flake that resembled the look of iron fallout and iron deposits. After spending the day at the new car dealership, it is very clear that not much has changed over the years. Employees seem to lack accountability and communicate poorly.