In today’s episode, Bart and Jason discuss the needs of dealership employees today in order to grow and develop. Learn the importance of implementing employee development processes at your dealership and how to get started today.

Notes:

Learn more about the DrivingSales Master Class here:
https://bit.ly/3qhRL2O

In this episode of the Dealership HCM Podcast, Bart and Jason discuss the importance of creating career paths for your employees. Career paths are a key component to motivating and engaging your employees and should be a priority at any dealership.

Notes:

Learn more about the DrivingSales Master Class here:
https://bit.ly/3qhRL2O

In this episode, Sean Kelley of Car Motivators stops by to discuss coaching with Bart and Jason. They talk about the value of coaching and how it improves your employee engagement. You’ll learn why you need that skill and discover techniques you can use to hold a coaching session with your employees.

Notes:

Sean Kelley contact:

C: 314-323-8234
O: 888-921-0221
[email protected]

In this episode, Bart and Jason are joined by Brad Lillie, President of Fixed Up Pro and Fixed Operations expert as they discuss training and developing employees on the fixed ops side of the dealership. Brad shares insights that he’s learned from his many years in the business and discusses the actions and behavior that need to be prioritized in order to have a successful Fixed Ops team. You’ll come away with the specific quotas you need to know to build your fixed ops scorecards today.

Notes:

Brad Lillie contact:
515.238.1708
[email protected]

In this episode, Bart and Jason discuss the importance of giving quality feedback and coaching and how this one of the most important tools that a manager has at his disposal to develop their team. By mastering this skill, managers will be able to engage and motivate their employees in a way that leads to long-lasting improvement. Don’t miss this episode!

Notes:

Learn more about the DrivingSales Master Class here:
https://bit.ly/3qhRL2O

In this episode, Bart and Jason discuss the key components of a successful scorecard review. Learn how to leverage this process at your store to increase the performance of your people and improve the dealership culture. Bart and Jason share some really helpful tips to making this process a reality at your store.

Notes:

Top Questions for a Scorecard Review:
https://www.drivingsales.com/jason-volny-52913/blog/effective-questions-for-a-performance-review?source=search

Learn more about the DrivingSales Master Class here:
https://bit.ly/3qhRL2O

In this episode, Bart and Jason discuss tips for Managers to get their employees engaged. Learn how an engaged employee will be a problem solver at any store. Bart and Jason also talk about the importance of putting our people in the driver's seat of their own success.

Notes:

Learn more about the DrivingSales Master Class here:
https://bit.ly/3qhRL2O

We've discussed the importance of selecting and tracking metrics that allow you to better understand the success of your employees, but how will you know you've chosen the right ones? In this episode, Bart and Jason discuss several filters that you can use to determine if you are focusing on the right metrics for your team. We discuss how to make sure that the tasks and activities that you measure and track actually add value to your team and don't become just another box that we check.

Notes:

Learn more about the DrivingSales Master Class here:
https://bit.ly/3qhRL2O

In this episode, Jason and Bart discuss the importance of choosing the right metrics to track for your team and how those generally fall into two categories, effort and performance metrics. We'll highlight the difference between these metrics and how both are critical to fully understanding the performance of your employees and how managers who don't prioritize both kinds of metrics will have an uphill battle when coaching their people.

Notes:

Learn more about the DrivingSales Master Class here:
https://bit.ly/3qhRL2O

In this episode, we discuss the need for dealers to focus on their Employee Experience and this significantly affects your CX. We'll also discuss trust in the dealership. Not only trust between the customer and dealership but trust between employees and managers and how this relationship directly impacts the customer experience. Check it out here!