FULL SHOW NOTES
https://podcast.nz365guy.com/278

• John Wiese's hobbies and interests.  
• Talks about John’s career background.  
• A brief introduction about John Wiese’s journey within Microsoft to his current role and what's involved.  
• John’s involvement with Surface Duo, Flutter Dev, Dart and Dynamics 365 Customer Insights  
• An overview of what Dynamics 365 Customer Insights is  
• What makes Dynamics 365 Consumer Insights so Powerful  
• Find out more about Microsoft Partner Training  
• A conversation about how customers use Customer Insights  
• Determine if customer Insights is best for your organization?  
• Explore all about Audience Insights and Engagement Insights  
• Learn about the Architecture of Customer Insights  
• Discusses how Machine Learning and AI fit into Dynamics 365 Customer Insights  
• Talks about Connectors available and the gaps.  
• Discover what's new in this wave release that John is excited about. 
• Examples of the use cases in the B2B as well as B2C   
• What does John see in Public Sector and NGO's when it comes to Customer Insights?  
• Customer Insights vs Azure Synapse 
• Introduction to Azure synapse 
• How do Azure synapse and customer insights work together? 

Resources Mentioned 

Customer Insights partner resources (including on-demand training videos/labs): https://aka.ms/CIPartner
Customer Insights videos: https://aka.ms/CITV
Customer Insights in Under 5: https://aka.ms/CIUnder5
Customer Insights docs: https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/overview 

Customer Insights Roadmap: https://dynamics.microsoft.com/en-cy/roadmap/overview/?group=dynamics-365&subgroup=dynamics-365-customer-insights
Azure Synapse overview: https://docs.microsoft.com/en-us/azure/synapse-analytics/overview-what-is 

Flutter: https://flutter.dev
Surface Duo: https://www.microsoft.com/en-us/surface/devices/surface-duo 

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith