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E150: Talking Frictionless, Interactive eCommerce Customer Service w/ Fran Brzyski, Hark - At the Coalface Podcast - 08 September 2022
Fran is the Founder & CEO of Hark - https://www.sendhark.com
Hark is a SaaS eCommerce customer service platform
Hark takes a completely new approach to customer service
Hark promises to deliver the 'perfect way to create a help desk ticket'
Hark allows customers to submit tickets via Audio or Video submission and then converts these into helpdesk tickets via AI
In this episode, Jason and Fran discuss the challenges of managing eCommerce customer service at scale and how to make it more seamless for customers and brands.
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By Jason Greenwood
4.9
88 ratings
Fran is the Founder & CEO of Hark - https://www.sendhark.com
Hark is a SaaS eCommerce customer service platform
Hark takes a completely new approach to customer service
Hark promises to deliver the 'perfect way to create a help desk ticket'
Hark allows customers to submit tickets via Audio or Video submission and then converts these into helpdesk tickets via AI
In this episode, Jason and Fran discuss the challenges of managing eCommerce customer service at scale and how to make it more seamless for customers and brands.
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