Today's guests are Stefan Goor, Group CIO and JC Durbin, Head of AI Innovation at Ardanis. As a finalist for the Best Application of AI in an SME and Consumer/Customer Service categories at the upcoming 2024 AI Awards, Ardanis offers a compelling narrative of how AI can transform business processes and customer interactions within the call centre industry.

3:27 Their customized approach aligning solutions to each client’s journey

5:07 How their AI platform Aileen addresses specific client needs

7:45 Improving call center scalability, agent well-being and customer satisfaction

12:39 Applying AI in contact centers delivers 99% accuracy, surpassing agent performance

15:13 The role of AI in reducing human error, improving categorization, training and processes

18:00 How Alien's accuracy, customization, and integration make it ideal for regulated sectors

20:52 Why innovation is problem-driven, focusing on value, not trends